My engagement ring has three rows of pave halfway around the band, the wedding band has one row. My fiance bought the ring in December of 2010, he proposed in May 2011. We had to get it re-sized right away, and I asked the jeweler then if it would damage the band because I had heard that was a problem with pave bands. She said because I wasn't changing the size that much (I can't remember for sure but I think I went from a 7 to a 5.5) that it wouldn't be a problem.
Since then I have lost 2 stones from the engagement ring and 1 from the band (that I have never even worn except to try it on!). I also had one stone that was noticeably darker than the others, it looked like something was under the stone or it was set wrong so it didn't catch the light the way the others did or something. We sent both rings in to fix all three of those things (1 missing stone in each and the darker stone), and got it back a month and a half later with the missing stones replace but the darker stone still there. We sent it back again for another month and a half to get that fixed. When we sent it we also spoke to the manager of the store about it, and asked again if it was because we had re-sized it. She again said it shouldn't be a problem, and said that she would have them check all the stones, and if it looked like it was damaged they would remake the ring. When we picked it up they said it was fine. That was in December and I just noticed another stone is now missing. It might be the same spot as before, but I am not 100% sure of that.
We have had some other problems with the jeweler, such as them charging us for sizing when they weren't supposed to (which was refunded), a saleslady trying to charge me for repair the last time, then hanging up on me, and the weirdest thing is that the receipt for the purchase does not match what we have. It shows three separate items (solitaire ering in platinum, white gold remount, and white gold diamond band, all with separate prices). My fiance asked about that later (not when he purchased it, I guess he didn't notice, but one of the times he went back to pick it up or drop it off) and the solitaire ering was actually just the price of the diamond but then why wouldn't it just say that?
Basically all of this combined has me worried that they are extremely shady, my ring will never be fixed correctly, and I will constantly have this problem. As long as we talk to the right person they do fix it for free (but other salespeople have tried to charge us so what if that one leaves), but I also think it sucks that every few months I am going to have send it off for at least a month. We are going in Wednesday to drop it off again and talk to them (we are waiting until then because we both want to go, he is the one that originally purchased it but he has been a little to nice with them in my opinion so I want to be there too). I guess my questions are is any of this normal? Am I being unreasonable to expect that my ring will last longer then 6 months between needing repairs? And if I am not being unreasonable does anyone have any advice on what I should be asking the jeweler to do to fix this? I am not even sure if I trust them to remake my ring!
Since then I have lost 2 stones from the engagement ring and 1 from the band (that I have never even worn except to try it on!). I also had one stone that was noticeably darker than the others, it looked like something was under the stone or it was set wrong so it didn't catch the light the way the others did or something. We sent both rings in to fix all three of those things (1 missing stone in each and the darker stone), and got it back a month and a half later with the missing stones replace but the darker stone still there. We sent it back again for another month and a half to get that fixed. When we sent it we also spoke to the manager of the store about it, and asked again if it was because we had re-sized it. She again said it shouldn't be a problem, and said that she would have them check all the stones, and if it looked like it was damaged they would remake the ring. When we picked it up they said it was fine. That was in December and I just noticed another stone is now missing. It might be the same spot as before, but I am not 100% sure of that.
We have had some other problems with the jeweler, such as them charging us for sizing when they weren't supposed to (which was refunded), a saleslady trying to charge me for repair the last time, then hanging up on me, and the weirdest thing is that the receipt for the purchase does not match what we have. It shows three separate items (solitaire ering in platinum, white gold remount, and white gold diamond band, all with separate prices). My fiance asked about that later (not when he purchased it, I guess he didn't notice, but one of the times he went back to pick it up or drop it off) and the solitaire ering was actually just the price of the diamond but then why wouldn't it just say that?
Basically all of this combined has me worried that they are extremely shady, my ring will never be fixed correctly, and I will constantly have this problem. As long as we talk to the right person they do fix it for free (but other salespeople have tried to charge us so what if that one leaves), but I also think it sucks that every few months I am going to have send it off for at least a month. We are going in Wednesday to drop it off again and talk to them (we are waiting until then because we both want to go, he is the one that originally purchased it but he has been a little to nice with them in my opinion so I want to be there too). I guess my questions are is any of this normal? Am I being unreasonable to expect that my ring will last longer then 6 months between needing repairs? And if I am not being unreasonable does anyone have any advice on what I should be asking the jeweler to do to fix this? I am not even sure if I trust them to remake my ring!
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