Tucs
Brilliant_Rock
- Joined
- Oct 1, 2014
- Messages
- 673
So I ordered two of the baroque akoya strands from the PP April special ten days ago, one white and one blue. I was so excited to receive them! these would have been my first akoyas ever. I live in Canada and I had it shipped via USPS as I always do. I was tracking the package using the online tracking tools and it showed as "delivered" on Thursday, April 23 at 3:40pm in the tracking system, but when I was able to go back home an hour later there was no PP package there. There was some other package (something else I had ordered) and some mail, but no PP package. I looked everywhere but it was nowhere to be found. The day after, that is yesterday, there was no mail delivered.
So I waited 24 hours and then contacted Canada Post. They say the package appears as delivered, and that they are "documenting my concern", but that it is PP and USPS that are responsible for a package not being actually received by me. I also contacted PP because according to Canada Post it is only the sender who can launch an investigation. The person I talked to at PP said they are contacting USPS but she does not think USPS will have that much information regarding the delivery since their system shows the package as "Customs Clearance".
I am heartbroken, anyone has gone through anything similar?? I just have no idea what happened, I have had dozens if not hundreds of packages delivered to my current house without ever a problem... I don't know what else I can do.
So I waited 24 hours and then contacted Canada Post. They say the package appears as delivered, and that they are "documenting my concern", but that it is PP and USPS that are responsible for a package not being actually received by me. I also contacted PP because according to Canada Post it is only the sender who can launch an investigation. The person I talked to at PP said they are contacting USPS but she does not think USPS will have that much information regarding the delivery since their system shows the package as "Customs Clearance".
I am heartbroken, anyone has gone through anything similar?? I just have no idea what happened, I have had dozens if not hundreds of packages delivered to my current house without ever a problem... I don't know what else I can do.