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OVERSTOCK SILVER Abuse report

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basilea

Rough_Rock
Joined
Mar 22, 2009
Messages
14
has anyone dealt with www.overstocksilver.com ?
I ordered a ring about 7 weeks ago, and nothing!!
I didnt get the ring but my credit card was debited the very same day. Tried to email and call them twice a day, but no answer! only the answering machine!

dont know anymore what to do....

has anyone had the same problem ?
I am desperate
 

purrfectpear

Ideal_Rock
Joined
Mar 31, 2008
Messages
4,079
According to a ripoffreport.com complaint they have an F rating with the BBB.

Ditto the advice to get a charge back through your credit card.
 

Steel

Ideal_Rock
Joined
Jul 8, 2006
Messages
4,884
I typed overstocksilver.com + scam into Google and hit the first link... seems to be the same story as you.
 

Steel

Ideal_Rock
Joined
Jul 8, 2006
Messages
4,884
Ditto on the F rating:



<SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">BBB Rating</FONT></FONT></SPAN>



<SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Based on BBB files, this business has a BBB Rating of F.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com<o:p></o:p></FONT></FONT></SPAN>



<SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Reasons for this rating include: <o:p></o:p></FONT></FONT></SPAN>



  • <DIV align="left"><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Number of complaints filed against business. </FONT></FONT></SPAN>
    </DIV>

  • <DIV align="left"><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Failure to respond to complaints filed against business. </FONT></FONT></SPAN>
    </DIV>

  • <DIV align="left"><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">BBB does not have sufficient information to determine how long this business has been operating.
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-GB; mso-bidi-language: AR-SA"><FONT color="#000000">
    BBB does not have sufficient background information on this business



    </FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Business Contact and Profile
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Name: </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">OverstockSilver.com
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Phone: </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">(800) 430-0969
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Address:</FONT></FONT></SPAN><FONT color="#000000"><FONT face="Times New Roman"><?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com<st1:address w:st="on"><st1:Street w:st="on"><SPAN style="FONT-SIZE: 10pt">PO Box</SPAN></st1:Street><SPAN style="FONT-SIZE: 10pt"> 1252 </SPAN></st1:address></FONT></FONT><FONT color="#000000"><FONT face="Times New Roman"><st1:place w:st="on"><st1:City w:st="on"><SPAN style="FONT-SIZE: 10pt">Cockeysville</SPAN></st1:City><SPAN style="FONT-SIZE: 10pt">, <st1:State w:st="on">MD</st1:State> <st1:razz:ostalCode w:st="on">21030
    </st1:razz:ostalCode></SPAN></st1:place></FONT></FONT><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Website:</FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">www.overstocksilver.com
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Principal: </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Mike C
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Customer Contact: </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Mike C<o:p></o:p></FONT></FONT></SPAN></DIV>
    <SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">File Open Date:</FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">December 2007
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">TOB Classification: </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">Internet Shopping Services
    </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">BBB Accreditation: </FONT></FONT></SPAN><SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">This company is not a BBB Accredited business.<o:p></o:p></FONT></FONT></SPAN>

<SPAN style="FONT-SIZE: 10pt"><FONT color="#000000"><FONT face="Times New Roman">BBB Accreditation<o:p></o:p></FONT></FONT></SPAN>

<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-GB; mso-bidi-language: AR-SA"><FONT color="#000000">This business is </FONT><FONT face="Times New Roman" color="#02647e size=2">not a BBB Accredited Business</FONT>




</SPAN>

<SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: Arial"><FONT color="#000000"><FONT size="2">Customer Complaint History<o:p></o:p></FONT></FONT></SPAN>



<SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: Arial"><FONT color="#000000"><FONT size="2">When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.<o:p></o:p></FONT></FONT></SPAN>



<SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: Arial"><FONT color="#000000"><FONT size="2">BBB processed a total of 30 complaints about this company in the last 36 months, our standard reporting period. Of the total of 30 complaints closed in 36 months, 25 were closed in the last year.
<o:p></o:p></FONT></FONT></SPAN>

<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">These complaints concerned :<o:p></o:p></FONT></FONT></SPAN>





<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">2 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">regarding <SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup772', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup772', event);">Customer <SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup939', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup939', event);">Service Issues<SPAN id=popup939 style="Z-INDEX: 3; VISIBILITY: hidden"> </FONT></FONT></SPAN>


<DIV align="center">
<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Service Issues - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.</SPAN><SPAN style="FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT>

<SPAN style="DISPLAY: none; FONT-FAMILY: Arial; mso-hide: all"><o:p><FONT color="#000000 size=3"></FONT></o:p></SPAN>

</SPAN><SPAN id=popup772 style="Z-INDEX: 3; VISIBILITY: hidden">
<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000"> <o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Customer Service Issues - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.</SPAN><SPAN style="FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT>

</SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">2<o:p></o:p></FONT></FONT></SPAN>


<DIV align="center">


<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- Failure to respond to phone calls or written requests for assistance or support</FONT></FONT></SPAN>


<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">11 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">regarding <SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup234', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup234', event);">Delivery Issues<SPAN id=popup234 style="Z-INDEX: 3; VISIBILITY: hidden"></FONT></FONT><FONT size="3"><FONT color="#000000"> </FONT></FONT></SPAN>


<DIV align="center">
<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Delivery Issues - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Claims alleging delayed delivery of ordered merchandise.</SPAN></FONT></SPAN>
<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">7<o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- Non-delivery of products<o:p></o:p></FONT></FONT></SPAN>





<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">2<o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- Non-delivery of services<o:p></o:p></FONT></FONT></SPAN>





<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">2<o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- None of the Above - Delivery Complaint Issue<o:p></o:p></FONT></FONT></SPAN>



<SPAN style="DISPLAY: none; FONT-FAMILY: Arial; mso-hide: all"><o:p><FONT color="#000000 size=3"></FONT></o:p></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">1 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">regarding <SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup302', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup302', event);">Product Issues<SPAN id=popup302 style="Z-INDEX: 3; VISIBILITY: hidden"></FONT></FONT><FONT size="3"><FONT color="#000000"> </FONT></FONT></SPAN>


<DIV align="center">
<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Product Issues - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.</SPAN><SPAN style="FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT>

</SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">1<o:p></o:p></FONT></FONT></SPAN>


<DIV align="center">


<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- Defective, damaged, or incorrect product received<o:p></o:p></FONT></FONT></SPAN>



<SPAN style="DISPLAY: none; FONT-FAMILY: Arial; mso-hide: all"><o:p><FONT color="#000000 size=3"></FONT></o:p></SPAN>





<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">15 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">regarding <SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup333', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup333', event);">Refund or Exchange Issues<SPAN id=popup333 style="Z-INDEX: 3; VISIBILITY: hidden"></FONT></FONT><FONT size="3"><FONT color="#000000"> <o:p></o:p></FONT></FONT></SPAN>



<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000"><o:p></o:p></FONT></FONT></SPAN>


<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Refund or Exchange Issues - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.</SPAN><SPAN style="FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT>

<SPAN style="FONT-FAMILY: Arial"></SPAN><FONT size="3"><FONT color="#000000"><FONT face="Times New Roman"> </FONT></FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">10<o:p></o:p></FONT></FONT></SPAN>


<DIV align="center">


<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- Failure to honor promised refunds, exchanges, or credit<o:p></o:p></FONT></FONT></SPAN>





<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">4<o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- Failure to honor refund, exchange or credit policies<o:p></o:p></FONT></FONT></SPAN>





<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">1<o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- None of the Above - Refund or Exchange Complaint Issue<o:p></o:p></FONT></FONT></SPAN>



<SPAN style="DISPLAY: none; FONT-FAMILY: Arial; mso-hide: all"><o:p><FONT color="#000000 size=3"></FONT></o:p></SPAN>





<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">1 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">regarding <SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup959', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup959', event);">Service Issues<SPAN id=popup959 style="Z-INDEX: 3; VISIBILITY: hidden"></FONT></FONT><FONT size="3"><FONT color="#000000"> </FONT></FONT></SPAN>


<DIV align="center">
<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Service Issues - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged Merchandise as a result of delivery service.</SPAN></FONT></SPAN>
<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">1<o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">- Delayed completion of service</FONT></FONT></SPAN>

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">These complaints were closed as: </FONT></FONT></SPAN>

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">8 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup385', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup385', event);"><FONT size="3"><FONT color="#000000">Resolved<SPAN id=popup385 style="Z-INDEX: 3; VISIBILITY: hidden"></SPAN></FONT></FONT><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000"> <o:p></o:p></FONT></FONT></SPAN>


<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000"><o:p></o:p></FONT></FONT></SPAN>



<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Resolved - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The company resolved the complaint issues.
</SPAN></FONT></SPAN>
<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">8 - </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">Company <SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup575', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup575', event);">resolved<SPAN id=popup575 style="Z-INDEX: 3; VISIBILITY: hidden"></FONT></FONT><FONT size="3"><FONT color="#000000"> </FONT></FONT></SPAN>


<DIV align="center">
<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">resolved - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The company resolved the complaint issues.</SPAN><SPAN style="FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT>

<SPAN style="FONT-FAMILY: Arial"></SPAN><FONT size="3"><FONT color="#000000"><FONT face="Times New Roman"> the complaint issues. The consumer acknowledged acceptance to BBB.<o:p></o:p></FONT></FONT></FONT></SPAN>


<SPAN style="DISPLAY: none; FONT-FAMILY: Arial; mso-hide: all"><o:p><FONT face="Times New Roman" color="#000000 size=3"></FONT></o:p></SPAN>



<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">21 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup349', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup349', event);"><FONT size="3"><FONT color="#000000">No Response<SPAN id=popup349 style="Z-INDEX: 3; VISIBILITY: hidden"></SPAN></FONT></FONT><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000"> </FONT></FONT></SPAN>


<DIV align="center">
<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">NO Response - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The company failed to respond to the complaint.</SPAN></FONT></SPAN>

<DIV align="center">

<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">21 - <o:p></o:p></FONT></FONT></SPAN>




<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">Company failed to respond to BBB to resolve or address the complaint issues.</FONT></FONT></SPAN>


<SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000">1 </FONT></FONT></SPAN><SPAN style="FONT-FAMILY: Arial"><SPAN onmouseover="this.style.cursor="help"; showhidedefinition('popup485', event);" style="CURSOR: help" onmouseout="showhidedefinition('popup485', event);"><FONT size="3"><FONT color="#000000">Administratively Closed<SPAN id=popup485 style="Z-INDEX: 3; VISIBILITY: hidden"></SPAN></FONT></FONT><SPAN style="FONT-FAMILY: Arial"><FONT size="3"><FONT color="#000000"> </FONT></FONT></SPAN>


<DIV align="center">


<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><FONT color="#000000">BBB Definition:</FONT></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN><SPAN style="FONT-SIZE: 4pt; FONT-FAMILY: Arial">
</SPAN><FONT color="#000000"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Administratively Closed - </SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution</SPAN><SPAN style="FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT>

<SPAN style="FONT-FAMILY: Arial"></SPAN><FONT size="3"><FONT color="#000000"><FONT face="Times New Roman"> <o:p></o:p></FONT></FONT></FONT></SPAN>

</DIV>
<DIV id=bodyID_sandbox style="VISIBILITY: hidden; OVERFLOW: hidden; WIDTH: 1px; POSITION: absolute; HEIGHT: 1px"></DIV>
<DIV onmouseup=m_up(); onselectstart=doFalse() onmousedown=m_down(); id=bodyID_bottombar ondragstart=doFalse() onmouseover=m_over(); style="PADDING-RIGHT: 0px; PADDING-LEFT: 0px; PADDING-BOTTOM: 0px; MARGIN: 0px 0px 0px 3px; PADDING-TOP: 0px" onmouseout="m_out();">EDIT - Sorry about the formatting....</DIV></DIV>

</SPAN></DIV></SPAN></DIV></SPAN></DIV></DIV></SPAN></DIV></DIV></SPAN></DIV></DIV></SPAN></DIV></DIV></SPAN></DIV></DIV></SPAN></DIV></DIV></DIV></SPAN></SPAN></DIV>
 
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