Find your diamond
Find your jewelry
shape
carat
color
clarity

Our Experience With GOG

Status
Not open for further replies. Please create a new topic or request for this thread to be opened.
I'd also like to commend Jonathan for coming here and taking the criticism very constructively. Often individuals will take criticism of their business personally and become very defensive. The tone that Jonathan took was one of acknowledgement and a promise to fix the issues. IMO, that is pure class and you can't possibly ask for a better answer.

A little joke... I ought to have Jonathan write my proposal, he's always got the right thing to say
3.gif
 
I just want to add my two cents. I understand that the purpose of the board is to discuss praise, concerns, etc about vendors. However, a small issue like this needs to be brought to the attention of the owner first. Then, if you are not pleased with how the owner deals with the situation and you continue to be dissatisfied, then voice concerns.

What REALLY bothers me is that the person who can rectify this small issue is on VACATION. I am very uncomfortable with the fact that this poster KNEW that Jonathan who normally attends to all concerns in an extremely timely manner is UNABLE to do so while away.

This whole post does not sit well with me. It has no justification in my honest opinion. Any business owner should not have to find out about a complaint from this board. It should be brought to that person's attention directly. Also, patience is an important virtue to keep in mind.
 
If I was to visit an on-line message board and see a vendor get mostly stellar reviews then decided to visit this vendor, I'd have fairly high expectations. Still, if my own experience was something less than stellar, I might find it appropriate to go back on the board and comment. That seems understandable to me.
 
Any poster has any right to voice their opinion and tell about their experience. The original poster's tone was not bitter or accusatory, in fact the story read quite mellow. I also commend J for not taking offense and getting defensive, instead recognizing there are things that need to be fixed. As with ANY business, there is always a way to make it better.




I highly agree that a complaint should first be voiced to the vendor, but I think that coming to the board to let others know about it is a natural reaction and should be encouraged. We often see glowing praises of vendors on the forum but hardly any reality-check stories like this one. I *know* that they happen more often than we think, because I have heard about people's tales of woe behind the scenes at times. Sometimes they don't feel comfortable posting it on the board. I urge them strongly to reconsider and to post about it on the forum. This is an open venue for discussion and while Pscope is not about bashing, it is about stories, opinions, constructive criticism and education.




There is enough silence behind the scenes when people do not want to make waves...I don't encourage that. If you have an experience, good or bad, make it known.
 
Mara, you do make a good point. I understand what you are saying and agree views should be shared either positive or negative because we all learn from them. However, I could understand this whole situation better if the vendor was not away from his business to take care of the issue and/or the consumer was not aware the vendor was away on vacation. Just my little opinion!
 
Charm...I must be missing where the original poster said that J was on vacation? MoreMoreMore posted that J was on vacation but the original poster did not mention at all that I can see. Possibly he was not aware. Since he has not checked back in after this initial post...not positive he knew or didn't...
sick.gif
 
I dont think the original poster knew Jonathan was on vacation.
I think everyone was fair, yes some none GOG specific issues were raised but myself and everyone else tried hard to make it clear that that was the case.

I agree with mara we need to hear of peoples experences good and bad this is not a vendors forum where anyone should be afraid to say if they had a bad experence unlike some boards.
This is a board for consumers and leonid and the regulars work very hard to keep it that way.

The often recomended vendors here do a great job but when they slip and someone comments on it we should not jump on the person for sharing their experences as long as its an honest complaint.
 


----------------
On 4/10/2004 1:50:03 PM Mara wrote:







Any poster has any right to voice their opinion and tell about their experience. The original poster's tone was not bitter or accusatory, in fact the story read quite mellow. I also commend J for not taking offense and getting defensive, instead recognizing there are things that need to be fixed. As with ANY business, there is always a way to make it better.




I highly agree that a complaint should first be voiced to the vendor, but I think that coming to the board to let others know about it is a natural reaction and should be encouraged. We often see glowing praises of vendors on the forum but hardly any reality-check stories like this one. I *know* that they happen more often than we think, because I have heard about people's tales of woe behind the scenes at times. Sometimes they don't feel comfortable posting it on the board. I urge them strongly to reconsider and to post about it on the forum. This is an open venue for discussion and while Pscope is not about bashing, it is about stories, opinions, constructive criticism and education.




There is enough silence behind the scenes when people do not want to make waves...I don't encourage that. If you have an experience, good or bad, make it known.

----------------
Click to expand...



Ditto to this.Very well said Mara and thanks for saving me some typing time.As a consumer I welcome more balanced discussion about vendor experiences as it only helps all vendor’s improve as a well as setting benchmarks and expectations for customers.



What I don’t agree with is immediately passing judgments on a poster’s motivations.Just as we should not automatically assume that a vendor was at fault.New posters will find it difficult enough to share their experiences about less than stellar service.



I think the original poster was just sharing his experience with others, which I commend.He had previously posted back in January difficulties with his setting without mentioning GOG.He was also very complimentary about Jonathan’s services.



Not all customers can be satisfied and vendors are not always perfect, but I do feel that as long as people are balanced and fair they should be heard and not be afraid of being flamed. I for one would like to hear them.Should this board just become a place for singing vendors’ praises then I believe its integrity as a consumer forum becomes lessened.



 
The discussion has remained very positive. Congrats to Rhino for taking time from his vacation to address the concerns voiced here in a positive manner and informative manner.

Maybe this post will help all the Vendors become more attentive and responsive.
1.gif
 
I feel I have to come in on this thread and admit that we have also not always been as responsive as we would have liked. We get flooded with e-mails, calls and requests (thank you all!!!) and we simply cannot always get back to everyone in a timely manner. For the most part we do manage to, but now and then an e-mail or two slips through. This is NOT because we do not value each and every one of you. If any of you out there who have not had your expectations met, are reading this, please accept our apologies.

LesleyH
www.whiteflash.com
 
I'm Chuckled at this thread...
read.gif
 
Great thread.

Just another comment on voicing complaints to the vendor. I also agree this should be the first step, but when I talk to salespeople I am under the impression that their employment means that the owner trusts them to represent his business. A salesperson is not some 13 year old daughter helping out during her spring break--or at least shouldn't be. The buck stops with the owner, but that doesn't mean the salesperson isn't responsible for customer service issues as well.
 
For the most part, I agree wholheartedly with the essence of the points presented. There certainly is no excuse for the lack or lapse in common courtesey and customer service levels from vendors, be they new to eCommerce or not. It is simply a matter of maintaining "Public Trust" and is a very visible demonstration of professionalism and committment to satisfaction.

I will take a moment to comment on what I believe has become prevalent in today's internet trading, and may be a point of issue between consumers and long-term, even well-respected vendors that may have been in the industry long before the internet trading evolved: consumer knowledge and awareness has expanded to the point of "techno-babble" becoming a pivotal flashpoint. Specifically, more information and helpful advice has indeed been a boon for the consumer as they try to sort out all the points to cover before making a buying decision (as had been the education by a jeweler about the 4C's), but many consumers have picked up points and terms that will inadvertantly cause them both frustration and potential problems. For instance, for the past 15 years, the use and request for Lab reports on diamonds has gone from being considered a "pedigree" by many to being an essential element in evaluating the desirable characteristics of a diamond. No longer did the consumer need to rely upon the descriptions or reputation of the seller: it was in black and white, and the color and clarity was the main focus. This meant that the consumer could not call into question the jeweler or his opinion of diamond quality.... Skip to the present: Nowadays, internet-savvy diamond consumers are glibly demanding a Sarrin document on the diamonds they are considering, and will not hold other diamonds as desirable unless they can be faxed three or four such documents. Where did this come from???

Presently, there are only about 20 Sarrin devices in the US, and are the rage at all of the Jewelers tradeshows, yet are still our of reach for most companies (even the mid-range diamond concerns). The reason? They cost WAY too much, and require a team to operate them to any satisfactory efficiency. Where is this investment going to come from? Certainly not from the profits of internet commerce, the margins are far too small to compensate!
wink2.gif

Substituting a Sarrin document for a preferred Lab Report (GIA vs. EGL, for example), and having a professional detail the nuance of cut properly is not the way to go. Looking to further reduce a diamond to a "commodity" level in place of credibility, or "peace of mind" for the consumer will never be a satisfactory trade off, I believe. Certainly, further documentation of diamond characteristics demonstrated by a Lab Report, and even a Sarrin document offer more PERSPECTIVE when considering a diamond, but they do not nor never will take the place of full and proper representation by the vendor, and speak more to the ethics and integrity of that vendor. That's why it is important to know if the vendor is fully identified (who are they really?), do they have a history (How long have they been in business, and where?), and whether or not they have a showroom or store to "back them up"..... dropping a few "code words" like "ideal" or "Sarrin" will not get you the results you really are looking for!
saint.gif

It is important however, for a professional to demonstrate and explain the details, the nuance, and the particulars of any diamond in terms that create the understanding and conceptual ability for you to make a truly reasoned evaluation and buying decision!

I have earned an enviable reputation in the jewelry industry by adhereing to a strict (but simple) set of ethics, and by teaching consumers to choose the Provider of their choice with reasoned care and deliberation. Once you have made that decision (a process, remember), relax, and rely upon this chosen professional to deliver the product, the service, and the assurance that you have been seeking. Only then can you proceed with the confidence necessary to actually make a purchase, which is merely an expression of that earlier investment!
wavey.gif

If consumers think that by asking for particular, or ecclectic documentation they will be "on par" with diamond dealers, then they should step back and reconsider the whole process. It takes many years to understand this industry, and as the tools are developed, they merely simplify the process, not guarantee it. It wil take quite a while for the price of a Sarrin machine to drop before it becomes a wide-spread application beyond some of the larger diamond cutters. At this time, too few diaonds are presented with Sarrin "sell sheets" and the industry is still debating as to why certain diamonds have them and others don't!
appl.gif
 
TheDiamondPro, this is very nice of you, however, please revisit Forum Policies. This forum doesn't allow any type of self promotions.

Many internet companies (including BlueNile, DirtCheapDiamonds, Droste's, GoodOldGold, Mondera, NiceIice, Whiteflash, and others) have Sarin or OGI machines in house. I think many independent appraisers have them as well.

So far people report positive experience with the internet vendors. There are some problems of course but thanks to the open discussions they get a better chance to be resolved.

Besides, Internet vendors keep up with the latest diamond knowledge unlike some brick and mortar vendors.

Stick around and you might find it interesting
1.gif
 
I saw two cutters that had them, and an appraiser that had one. Does that mean I have seen the 3 out of twenty that are specifically in New York?! Wow... Matter of fact, the Sarins are estimated at $5-15K, as the cutters told me. Hardly back breaking if you are cutting diamonds all day and can afford even a corner of an office in NYC...
 
Eric Vasili Ehrhardt
CEO, Choice Group Intl.

Sir,
I do not know if leonid (small l as he spells his name not to offend him).
will allow my thoughts to continue your thread but I want you to know your words brought tears to my eyes.

Sir, I do not know you nor do I ever remember meeting you but I hope some day to have the opportunity.

Thank you, thank you for your post.

What has happened to the respect consumers had for their "Jeweler". Are we relegated to the level of used car salespeople (not intended to rank these sellers on the bottom of the listings of unscroupulous (sp) sellers.

The owner of this website has so little respect for the knowledge of B & M jewelers.
It might surprise him to know that many jewelry retailers have continued their Diamond and gemstone
education far beyond the experts selling on PS.

Many sellers on the Internet employ G.G.'s who are not qualified appraisers, did not take the required courses but that does not prevent them from writing appraisals that would not hold up in a court of law.

Before buying from your preferred Internet seller on PS, it might be interesting to ask them what are their qualifications to help you make your judgement about your purchase.

Does their selling price reflect their lack of professional knowledge?

Does a Sarin Machine exempt a seller from having personal education. And is the buyer now the expert.

Uncle Marty

I am prepared to be banished to never never land for my attempt to disagree with the developer.
 
Uncle Marty

The very fact that you are here and suggests that you are very unlike the typical B&M's with which we are all sick. I am going through the buying process for a 10th anniversary upgrade and I will tell you first hand that every B&M I have visited, including those awarded "Best in Area" by the local newspapers have not presented themselves nor their product well. They have laid in front of me stones that had awful numbers and performed horribly with an IdealScope, except for a handful of over-priced branded stones. Now if the type of performance is available with non-branded stones at non-branded prices from .com vendors AND the whole buying experience makes me feel/percieve that I am on a level with the seller, and hence not ripped off by them then which way should you go?

As for comparing B&M jewelers to B&M car dealerships, well since the late 90's I have been able to walk into a dealership with their invoice pricing (except for manufacturer-to-dealer incentives / floorplan / hold-back data) and True-Market-Value reports from the likes of Edmunds. I can estimate their profit margin and negotiate accordingly. One of the cars in my garage is a limited edition and I paid for the privilge to drive it, the other is a Pacifica and after the manufacturer-to-customer incentives I paid less for it than the dealer. I can't do that with a diamond! Are jewelers lower than car salespeople? Not necessairly, but you would not like the answer to the question who I trust more.

Now, if you or someone like you were in my town I may think differently about B&M's.

Andrew
 


----------------
On 4/12/2004 7:51:36 PM Uncle Marty wrote:










The owner of this website has so little respect for the knowledge of B & M jewelers.
It might surprise him to know that many jewelry retailers have continued their Diamond and gemstone education far beyond the experts selling on PS.

Marty, you are REALLY over the deep end on this statement. Leonid has NEVER promoted an attitude of wholesale disrespect for B&M jewelers....nor has he *ever* implied that they aren't educated in gemstones. You, sir, are being terribly disrespectful to suggest that.



Before buying from your preferred Internet seller on PS, it might be interesting to ask them what are their qualifications to help you make your judgement about your purchase.

Does their selling price reflect their lack of professional knowledge?

As a matter of fact, YES I DID ask the qualifications of my vendor. He is a fifth-generation diamond cutter......his great-grandfather was cutting diamonds before you were a twinkle in your father's eye, and that craftsmanship has been passed from generation to generation. Can *you* claim the same?

Your attitude is EXACTLY the reason people have problems with the notion B&M jewelers in the first place. You cast aspersions on others' qualifications because you aren't the *only* revered opinion on the block anymore....taking the position of the great and powerful OZ and sitting behind the curtain telling people that ALL THEY NEED is YOUR opinion...your say so...and nothing else. If that was working so well, why have consumers sought for (and found) an alternate to you?



I'm so sick and tired of a segment of B&M jewelers presenting this as an ALL or NOTHING scenario....there is NO middle ground in your world. Either a consumer has to rely blindly on your word....OR...he only trusts numbers and Sarin reports to the *complete* disregard of the vendor's opinion. That's SO not the way most folks here buy.. Why can't you see that BOTH can exist?



My vendor was very learned and indulgent, and yes, I reviewed all the reports and numbers on my diamond. Instead of dismissing my questions and telling me to "just trust him", though, MY vendor encouraged my desire to learn more. Along the way, I realized how vast his knowledge is. In the end, MY online vendor did PRECISELY what you're advocating.....I trusted HIS judgment, HIS opinion, HIS eyes to pick the most desireable of the 3 diamonds I was considering. In the end, I went with a vendor I trusted and I relied on his opinion to guide me and help me pick a stone---EXACTLY what you're lamenting the loss of. I just did it with the benefit of extra information that helped ease my mind....and considering it's MY money, I feel it's perfectly reasonable for me to have that if I want it.



Until you stop treating this scenario as an all or nothing, you won't have my respect. There is NO reason a consumer cannot rely on *both* grading/sarin reports AND the expertise of his trusted jeweler. They aren't mutually exclusive to smart shoppers. It's a shame you can't see that.



Click to expand...
 
I agree with what you have stated Aljdewey. Earlier, I posted a thread about my frustration in dealing with some local jewelers. Uncle Marty, dry your eyes and open them... and please understand that consumers have new alternatives to purchasing diamonds in addition to B&Ms.
 
----------------
On 4/12/2004 8:50:08 PM aljdewey wrote:







I'm so sick and tired of a segment of B&M jewelers presenting this as an ALL or NOTHING scenario....there is NO middle ground in your world.

Click to expand...
----------------[/quote]


I am so glad that you were careful enough to say a "segment of B&M jewelers". I want to emphasize that point. I haven't ever bought a stone off the internet so I can't speak to that experience. However, I have a local jeweler that I ADORE. I trust her completely, and she isn't afraid to supply me with whatever information I ask for. She knows she has a quality product, so there isn't anything to be afraid of. Also, since she is by appointment only, I get her full attention when I see her.
 
Uncle Marty, (where HAVE you been?!)

Perhaps the Diamond District is another animal unto itself, but jewelers there have been in business for years, and I venture to say the vast majority I visited with in a span of three months (every day) where so tunnel-visioned they knew what they sold, but little else.

Many of these people had familial connections to diamonds, but NO certification to prove a study of the mineral. The diamond business and sales of it, as you know can be hard to get into without the right connections, like family. Honestly, some of the best cutters have been passed the skill without as much as a AGS or GIA course in hand. They learn from the diapers stage.

I am a very firm believer in learning, both structured and autodidactic. But the people SELLING the stones I saw (not CUTTING them), where of the lowest caliber. These "jewelers" on 47th street knew how to sell, but their knowledge of proper angles and cuts eluded them, and they could care less to further what they knew. They didn't like their subject matters, they liked the profits, and to them, if you could sell GLASS you are good. They tell people just enough to fuel the sale of THEIR stones, but no real knowledge is needed to sell a luxury item like a diamond. A man wants to buy one will, and he'll spend lots of money to do it. Too many people rely on these unknowledgeable people to "instruct them" about what is "good" and what "isn't". Oddly, even their ugly stones are "good". Time and time again, I see "sales person wanted". I walked into three places and enquired. NO GIA OR SCHOOLING REQUIRED, just sales experience. What does THAT say?

If a jeweler could get only well cut stones, then I would shop there and trust the vendor, but alas, they don't. These jeweler in B&M's are the guides to my diamond shopping?! NO WAY. People like GOG who are B&M AND provide the reports, tests and other critical details to buy a stone, to me represent the future of selling. You don't need a degree to get a Sarin, but you also don't need a degree to open a shop with your cousin's inventory. Sadly the real knowledge of the industry is hidden behind Dops and dust, and NOT the counter tops of the Jewelry industry. Their shady cousins are there, waiting for the next prey.

I have NO trust in a jeweler who carries good and bad goods, and is not related to me. As such, until I find a family member in the trade, I will gladly rely on my own eyes, and my own self-taught knowledge in what I find attractive in stones, and WILL NEVER just say, "ok, here's my money, find me a nice stone." If I did such a silly and frivolous thing with my money, I would have to admit I didn't work hard enough to earn it. I know I have, so the jeweler who has what I am looking for, the jeweler who can provide me with the service I require and the information I need to make a decision is the one who earns my money and maybe my respect, but I'm sorry, that comes with time and lots of experience with me.
 
Sumi....yes, I WAS careful to say a "segment".....and that was by design, becuase not all B&M jewelers are this insane.




I have a fabulous local jeweler who DOESN'T pull the "nevermind LEARNING anything, Al, just trrruuuuuuuust me!" bit. He is a cut-freak, too, and actually ENJOYS finding folks who have taken the time to learn a bit more. I'd trust this guy all day long to help me select a well cut stone......




Not all apples are bad.....and not all B&M jewelers are reprehensible. In fact, it's a sad few that spoil the bunch. My true sympathy lies with those GREAT B&M jewelers who have to work doubly hard to overcome the bad reputation their bretheren create for them.
 
Aljdewey,
The following is an exact quote from a response from leonid,
"Besides, Internet vendors keep up with the latest diamond knowledge unlike some brick and mortar vendors."
This is an all encomposing statement that says it as he said it. He is implying that Internet venders keep up with the latest diamond knowledge unlike etc. How would you interpet his quote.

I am happy you have found a seller of Diamonds that fulfilled all your needs. Was this seller one of the venders from SP? Are you willing to share your seller with the rest of us.

I am not the fifth generation of Diamond cutters.
My father was a Diamond jewelry manufacturer located in NYC for over 50 years, until he passed away.
My maternal grandparents were carpenters and generations before them. They specialized in making caskets for the Christian royalty of Russia and plain Kosher wooden caskets for the Jewish people. It seems to me that my Christian friends just celebrated the resurrection of another Jewish carpenter but I cannot claim to be his relative.
My grandfather often told me, "one never knows."

It appears to me by your post that your experience of buying your Diamond was very positive. Apparently your B & M jeweler met your requirements and that was very good.

I never suggested that anyone on PS buy a Diamond from me. I no longer own a B & M store. I sold my store over 2 years ago.

leonid does not permit me to promote my websites on this forum.

I love your message and the information you imparted. I am not asking anyone to "Trust my word". I am asking people to question their sellers and try to find the seller of the quality you had found.

Sincerely,
Uncle Marty
 
Nicrez,
I understand your frustration about doing business with some of the sellers on 47th Street.
I have been on that street only once since 9/11.
I have found going to NYC very upsetting because of all the many people I have known for many years that were lost in the attack.
However, I imagine that many of the same people selling Diamonds and jewelry still exist on West 47th Street. You are right about some of
the sellers on that street and their lack of knowledge. They are high pressure sellers, selling to the tourists looking for a bargain. I am sure every major city in all the world have these sellers who know very little except how to pressure the buyers into believing their claptrap.
I know you are a to sophisticated buyer to accept their claptrap. Calling those people B & M sellers might fall into that category. The rental of these booths is much higher than most regular jewelry stores (free standing).
I believe everything you said is right about their intentions and modis operendi.
Perhaps the same is true about Sansome Street and South Hill Street and other famous jewelry streets in London,Perth, Canada as well.
Uncle Marty
 
----------------
On 4/12/2004 9:23:09 PM Uncle Marty wrote:


The following is an exact quote from a response from leonid,
'Besides, Internet vendors keep up with the latest diamond knowledge unlike some brick and mortar vendors.'
This is an all encomposing statement that says it as he said it. He is implying that Internet venders keep up with the latest diamond knowledge unlike etc. How would you interpet his quote.

----------------
Click to expand...


You seem to have missed the key word in Leonid's statement, Uncle Marty, so I took the liberty of highlighting it for you.

For every 1 saavy jeweler that works to educate consumers to make an informed buying decision in the Kansas City area, I can take you to at least 10 jewelers that don't know their butts from a hole in the ground.

I can relate well to Nicrez's comment about familial relations in the business. A local B&M jeweler inherited her business from her father. She puts no stock in Certed diamonds. Doesn't believe Lab grading is worth the paper it's written on. She has a good feel for her market and a good eye for buying better quality goods that she offers at Maul store pricing. Better quality at comparable prices to the Maul stores. But she can't tell you a crown angle from a pavillion angle. She knows the basics, spreads lots of misinformation among her customers, and hawks her wares to mostly unsuspecting, life long customers.

That, Uncle Marty, is still, to a great extent, the average local B&M jeweler!
1.gif
 


----------------
On 4/12/2004 9:23:09 PM Uncle Marty wrote:











Aljdewey,
The following is an exact quote from a response from leonid,
'Besides, Internet vendors keep up with the latest diamond knowledge unlike some brick and mortar vendors.' This is an all encomposing statement that says it as he said it.

Read it again, Marty.....slower this time. He said "SOME" brick and mortar vendors.....NOT ALL. That's not all encompassing....it's saying that SOME of them don't keep up, and that's a TRUE statement.



I am happy you have found a seller of Diamonds that fulfilled all your needs. Was this seller one of the venders from SP? Are you willing to share your seller with the rest of us.



Yes, it was a PS vendor.....on ONLINE vendor, and yes, I have shared on many occasions who it was. It was WhiteFlash, and they did a PHENOMINAL job. They were more hands on than some of the B&M jewelers I looked directly in the eye.

We didn't buy my engagement diamond from a local B&M.....I found my B&M AFTER we bought my diamond online. While he's wonderful, he just cannot bring in several ideal stones at a time for me to compare and view, so I stick with my online vendors and a trusted independent appraiser.

leonid does not permit me to promote my websites on this forum.

Actually, that's not unique to you. The forum policies prohibit *any* vendor from promoting his own products or services.

I love your message and the information you imparted. I am not asking anyone to 'Trust my word'. I am asking people to question their sellers and try to find the seller of the quality you had found.

Not exactly. You're suggesting that asking for Sarin data is a form of disrespect to a jeweler and/or implies a lack of *any* trust in a jeweler, and that's simply not true. I've been here nearly 18 months now, and I can honestly say that I don't recall *any* of us thinking or suggesting that Sarin reports are a substitute for or negate the input of a knowledgeable jeweler







----------------
Click to expand...
 

TheDiamondPro and Uncle Marty,



I must say that I'm disapponited that you chose to hijack this thread to espouse your deeply held views on internet shopping and B&M jewelry stores.This thread was originally started to discuss some service issues with a particular vendor, who happens to be on vacation.Thanks to you, this thread has been sidetracked. What does the number of sarin machines in the US or your view of leonid's opinions have to do with someone sharing their experience with GOG?



I have no issue with you discussing your views and in fact encourage civil open discussion even though I may not agree with you.However it would be of proper etiquette to start a new thread to share your opinions on an unrelated subject and let GOG address the issues here as he sees fit.

 
Uncle Marty:

I sympathize that you try to stay beyond your fellow jewelers but if you disagree that some jewelers do not keep up with modern knowledge you might want to argue with Mr. Boyajian as well.

From GIA newsroom: Thoughts from the President: What's Wrong with Retail?
----------------
…what's wrong with retail in our industry? Not only are many salespeople ignorant about the gem and jewelry products they are selling, but they also lack the knowledge (and positive attitude) of good customer service. At a time when consumers are insisting on accurate information from professional salespeople, this is guaranteed to cost you business.
----------------
Click to expand...
Please, give consumers here some credit.

The main power of the internet is not low prices but because it gives consumers and openminded vendors (not only jewelers) an opportunity to talk to each other. If an internet vendor screwed up it will be published very quickly. That is why internet vendors cannot afford to screw up. This dialog is benefitial for both parties.

In traditional business (again not only jewelerly), companies used to talk to consumers one way via advertisement. They cannot hear customers' concerns...

Companies just think they know everything about their businesses and their customers. With the internet consumers getting smarter than the companies.

Deal with it.
 
"TheDiamondPro and Uncle Marty,

I must say that I'm disapponited that you chose to hijack this thread to espouse your deeply held views on internet shopping and B&M jewelry stores. This thread was originally started to discuss some service issues with a particular vendor, who happens to be on vacation. Thanks to you, this thread has been sidetracked. What does the number of sarin machines in the US or your view of leonid's opinions have to do with someone sharing their experience with GOG?

I have no issue with you discussing your views and in fact encourage civil open discussion even though I may not agree with you. However it would be of proper etiquette to start a new thread to share your opinions on an unrelated subject and let GOG address the issues here as he sees fit."

Thanks Noobie for this...I was hoping for input from theDiamondPro and Uncle Marty in my thread that I started earlier called "another viewpoint of internet purchasing." I have had terrible experiences with my "local jeweler(s)"
 
Guess I'll mark GOG off my list...

What about Abazias?
 
Status
Not open for further replies. Please create a new topic or request for this thread to be opened.
GET 3 FREE HCA RESULTS JOIN THE FORUM. ASK FOR HELP
Jewelry Blog
PriceScope-Concierge-Ad
Find prime cuts.
Top