HerefortheBling
Shiny_Rock
- Joined
- Jul 29, 2021
- Messages
- 179
Hi there,
Here is my own experience with Ritani. You asked specifically for feedback, so here you go.
I am at 4 e-rings through Ritani and two upgrades (I may have a problem, but that's for another thread). They set my old cut. My thoughts are this: their prices are phenomenal, and I have found the same diamond at other vendors at an significant markup. I have an account with them, and upgrade policies are in effect, so I tend to stick with them.
Being content with Ritani depends on what you want and need though. There will be no hand holding and fawning over a customer. Ritani has been great, but they are a vendor that serves trade and consumers and my impression is they are working higher turns for their bottom line. This may be inaccurate, but my impression based on their "transparency" mark-up model and my comparisons across platforms for the same stone elsewhere. I find their settings are very well built. A gemologist that appraised my first Ritani ring, my real/first e-ring, (also a custom jeweler) remarked it was very robust.
While customer service has been good at Ritani, the concierge service level achieved at other vendors is not (IMHO) available. Think of a New York deli at lunch time. You have to be your own expert to a larger degree. Keeping your eye on the HCA scores, or using the AGS charts, it will be reasonable to ferret out great stones. You can most definitely ask one of their gemologists to check your favorites. You may have to occasionally reach out and be a little more proactive. However,I am convinced I find hot bargains over there. I have no idea if I am right. I have not asked for ASETS. I am happy with my stones.
I have noticed they have improved their customer service in the past few months. There appears to be an automated customer update email system in place that informed me my diamond was available, ring was being made, probable ship date, and also an offer to see the ring. This was new and welcome.
Anyhow, the Ritani stable (bands not Ritani). I have been very pleased. Two earth mined, two labs. Excuse my fat fingers
I have also used Jon at Distinctive Gems and he found the best set of earrings and was truly top notch in his assistance.
I would also go to @Rockdiamond in a heartbeat for a lab. I would check with him, he also has great handmade settings.
We have the same "problem", lol! I also have 4 rings from Ritani and a 5th from another jeweler, and I agree with everything you said about Ritani. They will also price match if you find the stone at a lower price. They've price matched my last 2!
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