Hi PSers
First I want to thank everyone who helped me in my search for a diamond and engagement ring setting. My FI proposed two weeks ago, and I literally can not stop staring at my stone, it's the most sparkly thing ever!
But, as soon as I laid eyes on the setting, I knew something was wrong. I put off addressing it for a week, to just enjoy my beautiful ring and being engaged, but last friday, I took it in to a local jeweler and they confirmed that there are a number of issues with the ring.
First backstory:
I'm allergic to nickel and am not a big fan of platinum, so trying to find a setting I liked, and we could afford was a long and painful process. I finally decided on ArtCarved, because they make their settings in Palladium and have a long and reputable history. So once settling on them, I had to find a jeweler who could get the ring, as not all jewelers work with ArtCarved. We ended up going with a jeweler about an hour and a half away, primarily because his prices were the lowest we heard and he wasn't too far away.
Dealing with this guy turned out to be a bit of a nightmare. First, he promised the setting would be in and complete within two weeks tops. It took almost two months. Then, when he finally got it in, he started telling me details about the setting, despite having been told multiple times that I wasn't supposed to know what setting my FI had picked (I narrowed it down to two and let him have final choice). I actually had to cut him off midsentence as he started giving me the item number over the phone, and had to say it multiple times before he shut up, he just kept talking over me. The a-hole loves to hear himself talk.
So I was really hoping that we'd get the ring and be done with him forever. So silly of me....
Here's the formal diagnosis from the local jeweler I visited:
Getting a new setting is not an option (I'm very attached to this one, and someone would have to pay me a lot of money to start the setting search over again, it took so long the first time) so I realize my stone will always look a bit small in the setting.
The first jeweler I took it to didnt want to attempt to fix it because they didnt want to be liable if something went wrong. So I visited another local jeweler who said he would attempt to reset the stone and fix the prongs for $120. If he is unable to do so, he wont charge me.
I contacted the original jeweler and they told me that they stand behind all their work and will get it fixed. They told me to ship it to them and they would put a rush on it and overnight it back to me.
Here are my issues:
-the jeweler is full of shit. he's given me no reason to believe I would have my ring back any time soon, based on past experience (and being without my ring for longer than the amount of time it takes to shower is tough, can't imagine days let alone weeks)
-if they sent the ring out in this condition in the first place, are they even capable of doing any better? I really don't understand how they could think this was acceptable.
-However, $120 isnt cheap, and I'm somewhat concerned since the first jeweler wouldnt do it.
What are you guys thoughts? What should I do? (Pics to follow)
First I want to thank everyone who helped me in my search for a diamond and engagement ring setting. My FI proposed two weeks ago, and I literally can not stop staring at my stone, it's the most sparkly thing ever!
But, as soon as I laid eyes on the setting, I knew something was wrong. I put off addressing it for a week, to just enjoy my beautiful ring and being engaged, but last friday, I took it in to a local jeweler and they confirmed that there are a number of issues with the ring.
First backstory:
I'm allergic to nickel and am not a big fan of platinum, so trying to find a setting I liked, and we could afford was a long and painful process. I finally decided on ArtCarved, because they make their settings in Palladium and have a long and reputable history. So once settling on them, I had to find a jeweler who could get the ring, as not all jewelers work with ArtCarved. We ended up going with a jeweler about an hour and a half away, primarily because his prices were the lowest we heard and he wasn't too far away.
Dealing with this guy turned out to be a bit of a nightmare. First, he promised the setting would be in and complete within two weeks tops. It took almost two months. Then, when he finally got it in, he started telling me details about the setting, despite having been told multiple times that I wasn't supposed to know what setting my FI had picked (I narrowed it down to two and let him have final choice). I actually had to cut him off midsentence as he started giving me the item number over the phone, and had to say it multiple times before he shut up, he just kept talking over me. The a-hole loves to hear himself talk.
So I was really hoping that we'd get the ring and be done with him forever. So silly of me....
Here's the formal diagnosis from the local jeweler I visited:
- The stone is sitting in a setting made for a .75 ct diamond. Apparently ArtCarved only makes settings in .25 ct increments. The jeweler, however, told me that he was getting the setting made to my stones specs. So he blatently lied, and my .69 stone is sitting in a setting for a .75.
- Additionally, the stone is set crookedly and off center. I'm going to try to post photos, but if you look at it from the side, you can clearly see that the prongs extend way further on one side than on the other
- Finally, the prongs are a huge mess. They aren't evenly spaced, and they arent uniformly shaped.
Getting a new setting is not an option (I'm very attached to this one, and someone would have to pay me a lot of money to start the setting search over again, it took so long the first time) so I realize my stone will always look a bit small in the setting.
The first jeweler I took it to didnt want to attempt to fix it because they didnt want to be liable if something went wrong. So I visited another local jeweler who said he would attempt to reset the stone and fix the prongs for $120. If he is unable to do so, he wont charge me.
I contacted the original jeweler and they told me that they stand behind all their work and will get it fixed. They told me to ship it to them and they would put a rush on it and overnight it back to me.
Here are my issues:
-the jeweler is full of shit. he's given me no reason to believe I would have my ring back any time soon, based on past experience (and being without my ring for longer than the amount of time it takes to shower is tough, can't imagine days let alone weeks)
-if they sent the ring out in this condition in the first place, are they even capable of doing any better? I really don't understand how they could think this was acceptable.
-However, $120 isnt cheap, and I'm somewhat concerned since the first jeweler wouldnt do it.
What are you guys thoughts? What should I do? (Pics to follow)
300x240.png)