I'm very confused and I don't know what to do....
My boyfriend ordered a Signed Pieces shared prong wedding band and engagement ring. He got my diamond from Whiteflash. After almost 4 weeks, Signed Pieces had my rings ready and sent the engagement ring to Whiteflash and the wedding band to us. When Whiteflash received the engagement ring, they noticed upon inspection before setting that one diamond is loose and there are cracks in a prong or two that hold the melee. Issac at Signed Pieces was very shocked when I called him so Whiteflash sent the engagement ring back for him to look at. Issac claims that the ring is "flawless" and that the marks we're seeing in the Whiteflash photos are just marker.
So, I need an independent appraiser to see what's really going on. I was supposed to be out of the process once I picked the settings but now I'm having to handle this because I'm more knowledgable about the situation. I'm trying not to overreact until we get a second opinion but I'm just really upset. Any suggestions for an appraiser or would any of the appraisers here be willing to look at the rings? Thanks!!
My boyfriend ordered a Signed Pieces shared prong wedding band and engagement ring. He got my diamond from Whiteflash. After almost 4 weeks, Signed Pieces had my rings ready and sent the engagement ring to Whiteflash and the wedding band to us. When Whiteflash received the engagement ring, they noticed upon inspection before setting that one diamond is loose and there are cracks in a prong or two that hold the melee. Issac at Signed Pieces was very shocked when I called him so Whiteflash sent the engagement ring back for him to look at. Issac claims that the ring is "flawless" and that the marks we're seeing in the Whiteflash photos are just marker.
So, I need an independent appraiser to see what's really going on. I was supposed to be out of the process once I picked the settings but now I'm having to handle this because I'm more knowledgable about the situation. I'm trying not to overreact until we get a second opinion but I'm just really upset. Any suggestions for an appraiser or would any of the appraisers here be willing to look at the rings? Thanks!!