I too went to the torrance robbins bros location and had a bad experience. My engagement ring is 18K white gold and wanted to clean it. The salesman who helped me looked at my ring and said that there is a "crack" in the band and if I wanted to fix it, it would cost $115. I found that to be really expensive and wanted a second opinion. I went to another reputable jewelry store and they indicated to me that there was no crack in my band and I found out that robbins bros were giving me false information as well as ripping me off. The place I went for the second opinion gave me a quote of$25-45 to repair my band if I wanted to fix it which was much cheaper than what robbins bros quoted me. In fact the 2nd place looked at my ring and told me that there was no crack and my ring is in great condition and not to touch it. I do not recommend anyone to go to robbins bros for any type of purchase.