lonewolf_860
Rough_Rock
- Joined
- Nov 30, 2015
- Messages
- 3
Hi All. Have some sad news 
I recently proposed to may partner and with her help we found a beautiful GIA Certified unheated blue/green sapphire. 4.xx carat weight
So we took the stone and a design to a reputable jeweler to construct an engagement ring with it. He did a good job, but there were some issues with the claws catching so they went back about 2 times to be modified. on the second visit...long story short He didn't do such a good job on the claws and there was some solder stains on the bezel. Tried removing with some tools but wasn't able to so he dipped the whole thing into rhodium and polished off the stone to remove any rhodium and rose gold claws (bezel and ring are platinum) etc etc So i get home and i'm not 100% happy with the new claws but it doesn't matter my partner wants her ring back. I give it back to her the next day and she notices a chip
. I think maybe its some rhodium that wasn't polished off but taking it to our gem cutter confirms it was chipped
Ring the jeweler up the next day and let him know that he's chipped the sapphire during his claw repairing process.
Now what are our rights here? He offered to pay for the cost of the ring ie refund it (obviously not the stone as we sourced that ourselves) and that he would pay to get the stone re-faceted. This would also require me to go back there and have the stone removed...but we've lost the trust, I dont ever want him touching our ring or sapphire again. What if it gets chipped again as he's removing it?
The chip is on a corner of 2 facets so about 5-7 facets would need to be moved in order to get it looking shiny again AND after all of that 1 corner will be slightly off compared to the rest. And i'm glad that he's taken responsibility and offering to refund the cost of the ring but the ring wasn't damaged, the sapphire was.
Now is it unfair of me to request a replacement sapphire since they didn't source it? I mean it was damaged in his possession. Is this an insurance thing? I do have insurance but don't see why i should claim it on mine? What about if he can't find an exact match? Its not just a standard blue sapphire...it took us literally MONTHS to find it. And what about any other damage? How do i now that this is the only place that was chipped?
So my partner is quite upset...i'm bewildered by whats happened. It kind of felt like the jeweler rushed the whole ring just to finish it off and get us out of his hair since it was the second time we came back to have it fixed. Feels like out stone wasn't top priority
And hello from a long time stalker first time poster.
I recently proposed to may partner and with her help we found a beautiful GIA Certified unheated blue/green sapphire. 4.xx carat weight
So we took the stone and a design to a reputable jeweler to construct an engagement ring with it. He did a good job, but there were some issues with the claws catching so they went back about 2 times to be modified. on the second visit...long story short He didn't do such a good job on the claws and there was some solder stains on the bezel. Tried removing with some tools but wasn't able to so he dipped the whole thing into rhodium and polished off the stone to remove any rhodium and rose gold claws (bezel and ring are platinum) etc etc So i get home and i'm not 100% happy with the new claws but it doesn't matter my partner wants her ring back. I give it back to her the next day and she notices a chip
Ring the jeweler up the next day and let him know that he's chipped the sapphire during his claw repairing process.
Now what are our rights here? He offered to pay for the cost of the ring ie refund it (obviously not the stone as we sourced that ourselves) and that he would pay to get the stone re-faceted. This would also require me to go back there and have the stone removed...but we've lost the trust, I dont ever want him touching our ring or sapphire again. What if it gets chipped again as he's removing it?
The chip is on a corner of 2 facets so about 5-7 facets would need to be moved in order to get it looking shiny again AND after all of that 1 corner will be slightly off compared to the rest. And i'm glad that he's taken responsibility and offering to refund the cost of the ring but the ring wasn't damaged, the sapphire was.
Now is it unfair of me to request a replacement sapphire since they didn't source it? I mean it was damaged in his possession. Is this an insurance thing? I do have insurance but don't see why i should claim it on mine? What about if he can't find an exact match? Its not just a standard blue sapphire...it took us literally MONTHS to find it. And what about any other damage? How do i now that this is the only place that was chipped?
So my partner is quite upset...i'm bewildered by whats happened. It kind of felt like the jeweler rushed the whole ring just to finish it off and get us out of his hair since it was the second time we came back to have it fixed. Feels like out stone wasn't top priority
And hello from a long time stalker first time poster.