KeepItSecret
Rough_Rock
- Joined
- May 2, 2008
- Messages
- 30
So I had to post this message as I felt it was of great importance to let other consumers know of my poor experience.
So I was in debate of who to have set my stone into the Tacori setting I purchased. I looked for advice from previous pricescope threads because I am not too familiar with the jewelers in the area besides chains. Well after a long thought out process of who I could trust I gave into Jared because they are the only ones in the area who sell Tacori rings.
I take it in and verify that if anything happens to the stone while in their hands it would be covered because I read the previous thread in which someone had their stone chipped. So the clerk verifies it will be covered but at the bottom of the slip it asks for a stated value of the merchandise. I told the clerk I paid $5665 for the stone and $2840 for the setting but my concern arose because it says if the items are lost or damaged Jared will replace it will items of similiar quality up to the stated value. I told her that due to them having to replace the stone the stated value should be slightly higher because a stone that a 2/10ths of a carat smaller and a lower clarity, Peerless diamond sells for $7200 in their store and mine is of similar quality. She goes back to the manager and shows her the stone and she wants to put its covered as a SI1 at $5800. Once again I said but that is not what my stone is and went and showed her my certification and all documentation I received from GOG. She went and showed her manager and she was told we will only cover it as she had previously stated.
I finally asked to speak with the manager to get a clearer understanding. She comes out of the back room and the first thing she says to me is "I''ll talk to you but I''m not going to tell you anything than the last two times". I was immediately shocked. She then continued to say "I won''t sign off on anything more because I can replace you stone from an inventory for $5800". I told her I understand that but your slip says that it will only cover up to the stated value and unfortunately your AGS Ideals sell for quite a bit more because when I first started looking I had brought in another stone from GOG to compare to yours and your sales associate admitted I got a great deal and recommended keeping mine" so my concern is that it may not be able to be replaced because I accepted a lower stated value and your retail is much higher. She responded with well YOUR STONE ISN''T A PEERLESS DIAMOND AND YOU DIDN''T BUY YOUR STUFF FROM US, SO IF YOU DON''T LIKE IT YOU CAN TAKE IT ELSEWHERE". I responded "Wow, you are really going to treat a customer that way". She goes "Yeah, Wow". I once again said "Wow" and she mimicked me". I walked out and as I did said "I don''t think you would have ever talked to me that way had I been by one of these customers and pointed to those by the case. I walked out the first doors then came back in and said " I want to post this experience on the forum I visit let me get a card with your name". She responded "you need to leave" and went and got the security guard. I told her that I have no problem leaving but I would simply like a card with her name because obviously if she felt that she treated me in an appropriate manner she would have no worries. Instead she ignored me and sent the guard.
The guard was very nice as I explained that I was going to abide by their orders but just would like a business card. He went over to the register and presented me with a card for the GM of the store but he too failed to release the assistant managers name. Well I guess that the assistant manager didnt''t like that the guard and I were having a pleasant conversation and sent over another clerk to tell him "He''s got to Go". I told him I understand he''s got a job and they are breathing down his neck so I shook his hand thanked him and walked out.
The GM doesn''t return until tomorrow but does anybody think I''m crazy and mishandled the situation. I never cussed or was demeaning to her but was treated like crap.
So I was in debate of who to have set my stone into the Tacori setting I purchased. I looked for advice from previous pricescope threads because I am not too familiar with the jewelers in the area besides chains. Well after a long thought out process of who I could trust I gave into Jared because they are the only ones in the area who sell Tacori rings.
I take it in and verify that if anything happens to the stone while in their hands it would be covered because I read the previous thread in which someone had their stone chipped. So the clerk verifies it will be covered but at the bottom of the slip it asks for a stated value of the merchandise. I told the clerk I paid $5665 for the stone and $2840 for the setting but my concern arose because it says if the items are lost or damaged Jared will replace it will items of similiar quality up to the stated value. I told her that due to them having to replace the stone the stated value should be slightly higher because a stone that a 2/10ths of a carat smaller and a lower clarity, Peerless diamond sells for $7200 in their store and mine is of similar quality. She goes back to the manager and shows her the stone and she wants to put its covered as a SI1 at $5800. Once again I said but that is not what my stone is and went and showed her my certification and all documentation I received from GOG. She went and showed her manager and she was told we will only cover it as she had previously stated.
I finally asked to speak with the manager to get a clearer understanding. She comes out of the back room and the first thing she says to me is "I''ll talk to you but I''m not going to tell you anything than the last two times". I was immediately shocked. She then continued to say "I won''t sign off on anything more because I can replace you stone from an inventory for $5800". I told her I understand that but your slip says that it will only cover up to the stated value and unfortunately your AGS Ideals sell for quite a bit more because when I first started looking I had brought in another stone from GOG to compare to yours and your sales associate admitted I got a great deal and recommended keeping mine" so my concern is that it may not be able to be replaced because I accepted a lower stated value and your retail is much higher. She responded with well YOUR STONE ISN''T A PEERLESS DIAMOND AND YOU DIDN''T BUY YOUR STUFF FROM US, SO IF YOU DON''T LIKE IT YOU CAN TAKE IT ELSEWHERE". I responded "Wow, you are really going to treat a customer that way". She goes "Yeah, Wow". I once again said "Wow" and she mimicked me". I walked out and as I did said "I don''t think you would have ever talked to me that way had I been by one of these customers and pointed to those by the case. I walked out the first doors then came back in and said " I want to post this experience on the forum I visit let me get a card with your name". She responded "you need to leave" and went and got the security guard. I told her that I have no problem leaving but I would simply like a card with her name because obviously if she felt that she treated me in an appropriate manner she would have no worries. Instead she ignored me and sent the guard.
The guard was very nice as I explained that I was going to abide by their orders but just would like a business card. He went over to the register and presented me with a card for the GM of the store but he too failed to release the assistant managers name. Well I guess that the assistant manager didnt''t like that the guard and I were having a pleasant conversation and sent over another clerk to tell him "He''s got to Go". I told him I understand he''s got a job and they are breathing down his neck so I shook his hand thanked him and walked out.
The GM doesn''t return until tomorrow but does anybody think I''m crazy and mishandled the situation. I never cussed or was demeaning to her but was treated like crap.
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