- Joined
- Jul 24, 2003
- Messages
- 2,601
I disagree. Mistakes happen. No company has a 0% defect rate. In my opinion what's more important is how they handle situations of a product defect and how high their defect rate is.
Having a no questions asked return policy is pretty much the best you can hope for in terms of how the company handles product defects so James Allen has that going for them. So in effect they do "guarantee" these common things by making sure you don't have to pay for any item you consider to be defective.
Whether their defect rate is higher or lower compared to other online jewelry retailers is something that I'm not sure anyone has any reliable data on. Perhaps frequent and long-time posters on this forum have a sense, anecdotally, based upon threads posted here which vendor seems to come up more often as it relates to defects but I have not been a participant long enough to develop a personal point of view on that.
I agree, mistakes happen. They happened the first time, but they can't guarantee if she sends it back that they will be done right? how many times does someone have to go through to get something right. Just my opinion.