Is Whiteflash Good?

[helpmefind30]

Hello all, I recently have come across the site "Whiteflash" and am quite impressed. Their "ACA"diamonds really intrigued me and for the price it was pretty decent as well, I'm not complaining. Anyways, I was curious to see as to what people thought about this company, are they trustworthy? Is it worth it to get a ring or even just diamond from here? Is their quality as high as they are made out to look like compared to more well known jewellers ? Just curious to ask cause I believe I would like to get a diamond from them and either make a ring with them or from victor canera using this diamond. Thoughts?

 

[m-2-b]

To answer your question, yes WF is a reputable dealer w/ excellent customer service. I have bought several ACA diamonds from them and the cut is superb! I have utilized WF settings and also used Victor Canera for my main engagement ring setting so it's all about personal taste/design!

 

[diamonds-are-friends]

Whiteflash is one of the best online dealers you can find anywhere.

 

[Sidius]

I'd have to agree with what others have said. While I haven't actually used them yet, the level of customer service that Brittany @ Whiteflash has offered me so far has been outstanding. I was a little nervous about shopping online for jewelry but they've definitely put me at ease. Over the last 6 months, Brittany has dealt with all my questions and concerns with a smile. I've sent countless emails and she always responds quickly, even though I won't be ready to buy for a couple more months. (Seriously, 9 months of dealing with an indecisive person like me, is worth giving some props lol) I've considered using Victor Canera for a custom design but from what I've seen, Whiteflash has a very good custom design process as well. With the customer service they've given me, I'll almost definitely be using them when I'm ready.

 

[ame]

I think their diamonds are great, though I usually recommend other vendors over WF because of my other experiences with them being so poor. I did not have good experiences with their customer service or their workmanship so I don't recommend them for those things.

 

[helpmefind30]

Im glad to see mostly good reviews about them cause what I'm really most interested is the diamond quality over workmanship etc. I just wanna know from people who have bought there if the "ACA" cuts really seem so perfect even to the untrained eye if you notice more of a sparkle in them or just overall quality

 

[Sidius]

I think their diamonds are great, though I usually recommend other vendors over WF because of my other experiences with them being so poor. I did not have good experiences with their customer service or their workmanship so I don't recommend them for those things.

Interesting.. I'd love to hear more about your experiences. It's too bad this site doesn't have the ability to PM each other. What did you notice with their workmanship and customer service that concerned you so much?

 

[hawk25]

I bought an ACA e-ring from them a few months ago, and received nothing but superb customer service. I don't know how my rep put up with me, she alone wrote me 27 very long and detailed emails answering my questions, not to mention the rest of the WF staff. I can't say I would have had the patience to do the same if I was dealing with a customer like me

As for the ACA quality with untrained eyes, I'll say that normal people have no idea what what an ideal cut diamond looks like. I sure didn't. But looking at it now, I can tell that I'm looking at something special. And it's really something for a diamond to still look that great in the worst lighting environments like my ACA does. WF doesn't have a patent on ideal cut, so I'm sure you can get an equally performing stone like a BGD Signature, GOG Superior or Crafted by Infinity diamond. Take it from another regular guy, they are truly something.

 

[Andelain]

Hello all, I recently have come across the site "Whiteflash" and am quite impressed. Their "ACA"diamonds really intrigued me and for the price it was pretty decent as well, I'm not complaining. Anyways, I was curious to see as to what people thought about this company, are they trustworthy? Is it worth it to get a ring or even just diamond from here? Is their quality as high as they are made out to look like compared to more well known jewellers ? Just curious to ask cause I believe I would like to get a diamond from them and either make a ring with them or from victor canera using this diamond. Thoughts?

ACA diamonds are excellent, as good as you can get. I have several, and they're all stunning. Can't say enough good things about WF's custom work and CS, too.

 

[Laila619]

I think their diamonds are great, though I usually recommend other vendors over WF because of my other experiences with them being so poor. I did not have good experiences with their customer service or their workmanship so I don't recommend them for those things.

I didn't have the best experience with them either (custom work), but this was back in 2009. Perhaps things have changed since then.
If you just stick with a stock setting and an ACA, I'm sure it'll be great.

 

[sarahb]

I have had 3 different purchases (eternity ring, tennis bracelet, DBTY bracelet) with WF, & in each case, the customer communication, follow-up & delivery as promised, was superb.

Currently am working on a 4th project, & hands down, again, complete confidence.

Eternity ring was ACA's. Oh my word!! Had never seen IRL diamonds look so nice, definitely worth it.

Also FWIW--was a nervous newbie too with my first transaction. Relax, it is all good!

Hope this helps!
sarahb

 

[kenny]

Yes.

Whiteflash is not just good, they are wonderful!

I have an ACA round and it's a real fireball.

 

[Sbenoit]

I had an excelent experience with Whiteflash when purchasing my fiance's engagement ring and modifing one of their settings for me.

Communication was clear and fast through the whole process. So much so that I'm going back to them to get an eternity wedding band.

Would recommend.

 

[yssie]

What is your budget?

WF is fantastic. I've had several excellent experiences with their stones, settings, and service.

WF is not, however, a well-known luxury designer like Harry Winston, Cartier, Graff, Bulgari, Tiffany... like you posted about in your other thread. Are you looking to get only the stone from WF? You said in that thread that you and your SO had agreed that you don't need a name brand, but now I'm not sure about exactly what you ARE looking for?

Can you post some photos of inspiration pieces, rings she's seen online that she likes, etc.? Help us help you...


ETA: This is a forum full of people who by and large do not value branding, and advice you receive here will be coloured by that perspective (different priorities). You might get a very different majority opinion on another forum like ThePurseForum that has many members who place higher value on name brand. The speed with which you have shifted focus from exclusive, elite luxury brands to what you termed (incorrectly, IMO, but in this case it is YOUR opinion that matters) "wholesale" "lower-end" vendors is startling, and makes me wonder if perhaps there might be some benefit in ruminating for a few days before drawing any specific conclusions...

 

[WillyDiamond]

Is WF good?..........is the Pope Catholic?

 

[helpmefind30]

Glad to see all the great reviews, to answer your questions Yssie: Yes I am mostly just looking to get the stone from WF unless many users would tell me otherwise. We did quite enjoy the name brands but have decided to go with quality (better grade of diamond) over name for the price. That is what we are looking for now and I don't have any photos really on me at the moment of what were looking for but will try my best to find some later. The closest ting in design and looks would be a mix between the cartier pave solitaire and tiffany novo. (Ex novo band width and diamond size along with cartiers band that extends up higher to the diamond and 4 prong setting looks etc..) and yes i wont be drawing any conclusions anytime soon but I've always been pushed more towards buying the best I can rather than what my fiance would want which is name but she changes her mind up a lot and decided to agree with me... Anyways I've taken into consideration the thoughts of what you said about the people on here compared to thepurseforum etc but seem to enjoy the point of view of the diamondscope users. Anyways what I'm looking for is a diamond from WF and POSSIBLY a setting custom made although I might prefer another jeweller such as the recommended victor canera. Hope this helps what you were asking about, let me know any further questions I may have missed or had not been helpful on.

 

[orbaya]

Yes, definitely! I have several pieces from them....a custom DBTY necklace, 5 stone ring, tennis bracelet and have had nothing but wonderful experiences. The ACA's are gorgeous and the quality of their jewelry is excellent.

When I visited Texas, I made an appointment to go visit, and everyone is unbelievably friendly!

 

[helpmefind30]

Also with the ACA cuts do you think that WF's diamonds can even be comparable to the high luxury brands?

 

[ame]

I think their diamonds are great, though I usually recommend other vendors over WF because of my other experiences with them being so poor. I did not have good experiences with their customer service or their workmanship so I don't recommend them for those things.

Interesting.. I'd love to hear more about your experiences. It's too bad this site doesn't have the ability to PM each other. What did you notice with their workmanship and customer service that concerned you so much?

My issues with the workmanship were related to repeatedly poor castings, specifically porosity. It would mean that I received multiple rings with pits and in several cases cracks forming from those pits, and I never even took several of the items out of the box. I had the theory that it's related to trying to make generally unrealistic timelines be met, qc be damned, and that a lot of those issues might not have come up if they weren't trying to crank out the orders, but that's my speculative opinion and not by any means a professional one. I never had that porosity issue again with any other vendor, either.

As far as the customer service issues: I don't prefer to be accused of "doing something" to a piece that wasn't made well or to my standards, which obviously would escalate the situation, when like I said, it was never even taken out of the box in almost every case. It got quite contentious and after a lengthy battle we finally got our money back, but it didn't make us feel any better about the fact that the ring we were married with had to be sent back the day after our wedding for replacement, and that a few more thereafter weren't keepers either.

What I will say is that the former ownership who is no longer affiliated with them went above and beyond in a few instances before it all really went south, including staying until their safety was really a concern when a hurricane was bearing down on them, to try to remake one of the rings. I have also made peace with almost everyone involved, previous ownership included, and the past is the past. Their diamonds are lovely, but my issues with them still sting, past be damned. It's fair that people know there ARE people on here who have been "burned" by them, and not everyone has glitter and rainbows surrounding their WF experiences.

 

[ame]

Also with the ACA cuts do you think that WF's diamonds can even be comparable to the high luxury brands?

I haven't seen too many of the higher end luxury brands that are as concerned with cut quality as many of the PS vendors are. They seem more focused on Color and Clarity as their quality focus, vs Cut Quality and light return.

 

[Mayk]

I have a pendant from WF and Sheerah was my sales associate and I loved working with her.. so patient and helpful. Everything went very smoothly. I ended up with an Executive Selection for my pendant.

 

[AprilBaby]

I have three WF ACA pieces and the customer service was superior! The ACA are fireballs and I get compliments all the time. The "big" names are more about design than cut so I think WF ACA are superior to the big name.

 

[yssie]

Glad to see all the great reviews, to answer your questions Yssie: Yes I am mostly just looking to get the stone from WF unless many users would tell me otherwise. We did quite enjoy the name brands but have decided to go with quality (better grade of diamond) over name for the price. That is what we are looking for now and I don't have any photos really on me at the moment of what were looking for but will try my best to find some later. The closest ting in design and looks would be a mix between the cartier pave solitaire and tiffany novo. (Ex novo band width and diamond size along with cartiers band that extends up higher to the diamond and 4 prong setting looks etc..) and yes i wont be drawing any conclusions anytime soon but I've always been pushed more towards buying the best I can rather than what my fiance would want which is name but she changes her mind up a lot and decided to agree with me... Anyways I've taken into consideration the thoughts of what you said about the people on here compared to thepurseforum etc but seem to enjoy the point of view of the diamondscope users. Anyways what I'm looking for is a diamond from WF and POSSIBLY a setting custom made although I might prefer another jeweller such as the recommended victor canera. Hope this helps what you were asking about, let me know any further questions I may have missed or had not been helpful on.

You did miss a question.
What is the budget? Total, or for stone and setting separately if you have a specific preference/goal.

Yes, it matters, and being coy about it serves no purpose. Based on your other thread and talk of customizations I am assuming you're looking at at least 200k-ish, in which case precision-cut stones won't exactly be a dime a dozen (most people don't have this sort of budget so larger precision-cut stones harder to sell, and vendors request fewer)... you will likely have better luck asking multiple vendors to search their inventories, perhaps even inquire into having a stone cut to your specifications (I don't know anything about this process but vendors can certainly help you). Either way this will not be a short process. Depending on what you're considering re. setting it may be more time- and cost-effective to have the vendor who is making the setting source the stone - you said you're considering Victor Canera, I'd recommend contacting him about the stone as well.
With that sort of budget I would certainly choose a handforged setting over cast for anything involving pave...

 

[marcy]

I've only bought from them once and they treated me like I was their best customer. They were wonderful to work with and I love my earrings that I bought from them.

 

[ame]

Do you know precisely what you WANT or are you still trying to figure that out? That's a pretty significant budget you're working with, which affords you the pick of the litter, for all intents and purposes.