Is WF having quality control issues?

[princesarosa22]

Thank you Stonecold!!!

 

[stone-cold11]

Next page

 

[princesarosa22]

Wow, I could really benefit from some hand lotion!!!

 

[oldminer]

It looks pretty much like a decently centered diamond. The hole in the ring may not be perfectly circular, but it sure looks very nice. The ONLy way anyone would ever see any lack of centering is if the diamond was viewed from a perfect 90 degree perpendicular perspective. On any other angle, it always will look a bit off-set.

 

[motownmama]

I just want to say it''s a beautiful ring and best of luck getting a solution to your problem.

 

[Allison D.]

PR, the notations I see in your focus on whether or not the prongs would need to be rebuilt for safety reasons (to ensure the security of the diamond in the setting). That wasn''t necessary as the stone is secure in the existing prongs.

Your email also says you''re ok with the airline ''as long as it doesn''t make it look ugly''.

This is a harder instruction to follow since ''ugly'' means different things to different people; what doesn''t bug one person may bother another.

When our production manager inspects the aesthetic look of a piece, he''s looking at how the piece looks in real life which is often much smaller in scale than magnified photos. Oftentimes, resizing the photos to actual life size helps with that.

Our bottom line is that we want you to be happy, so if you''re still concerned with the look of the piece, I''d really encourage you to call Vera and schedule to talk to Leon. As our jewelry and bench expert, he may be able to make suggestions to help remedy your concerns.

 

[princesarosa22]

Date: 4/30/2009 2:48:48 PM
Author: oldminer
It looks pretty much like a decently centered diamond. The hole in the ring may not be perfectly circular, but it sure looks very nice. The ONLy way anyone would ever see any lack of centering is if the diamond was viewed from a perfect 90 degree perpendicular perspective. On any other angle, it always will look a bit off-set.

I need to take some more photos tonight. I''ll use my tripod this time so I can get better close ups of the leaning prong and the off center (from a true 90 angle). All of the photos I took are from an angle. I''m looking at it now (in the way a woman almost always looks at her ring - arm extended, fingers up, from a 90 degree angle) and it''s clearly not decently centered. I will try to get a photo that better shows what I mean. True that the casual observer probably wouldn''t notice it in passing but I think it can clearly be done better. Can''t make personal phone calls at work but I''m sure WF will work with me tonight when I get a chance to call.

 

[strmrdr]

I am confused as to why a setting that is to big for the stone was used?
Was it a setting that you already owned?

 

[strmrdr]

another option would be to remove the prongs and bezel it to fill in the gap as long as WF has a laser welder.

 

[neatfreak]

Date: 4/30/2009 6:11:37 PM
Author: strmrdr
I am confused as to why a setting that is to big for the stone was used?

Was it a setting that you already owned?

Yes.

 

[strmrdr]

Date: 4/30/2009 6:21:02 PM
Author: neatfreak

Date: 4/30/2009 6:11:37 PM

Author: strmrdr

I am confused as to why a setting that is to big for the stone was used?


Was it a setting that you already owned?

Yes.

ok, then it sounds like WF did what they could with what they had.
Sometimes you just cant make things not made for each other work right without a lot of added work.
There are some options as Dave and I posted.

 

[diagem]

Date: 4/30/2009 2:48:48 PM
Author: oldminer
It looks pretty much like a decently centered diamond. The hole in the ring may not be perfectly circular, but it sure looks very nice. The ONLy way anyone would ever see any lack of centering is if the diamond was viewed Through one eye

from a perfect 90 degree perpendicular perspective. On any other angle, it always will look a bit off-set.

 

[Imdanny]

Date: 4/30/2009 12:02:17 PM
Author:princesarosa22
Let me say, I love WF. I have my new upgrade and the stone is absolutely beautiful and was well priced. However, the center diamond was set off-center. It''s very obvious. It showed in the photos they sent me and I was hoping it was just the tilt of the ring in the photo. Unfortunately, it wasn''t. There is an airline between the stone and the halo, which I expected. However, 1/2 of the airline is thinner than the other side, by a noticeable difference. I think it will drive me nuts. I''m just surprised that with its wonderful reputation and products, WF would allow a ring to leave without seeing this. Is this an indication of lack of quality control? I know that others have had some other quality control issues lately.


I need to call my sales rep and find out what to do. I don''t want to pay the ridiculous shipping cost to send it back to be centered. I paid for the actual process of setting the diamond. I''m wondering how this will be handled...will keep you informed. Check out the photo. Wouldn''t that drive you nuts?!?!

Yes, it would.

 

[Skippy123]

Date: 4/30/2009 6:34:59 PM
Author: strmrdr

Date: 4/30/2009 6:21:02 PM
Author: neatfreak

Date: 4/30/2009 6:11:37 PM

Author: strmrdr

I am confused as to why a setting that is to big for the stone was used?


Was it a setting that you already owned?

Yes.

ok, then it sounds like WF did what they could with what they had.
Sometimes you just cant make things not made for each other work right without a lot of added work.
There are some options as Dave and I posted.

Ditto.

 

[Moh 10]

I like how strm said the setting was "too large for the diamond".
Others said the diamond was too small for the setting.

I'd be careful to word my posts to avoid calling a woman's diamond too small.
Some may argue it's the same thing, but . . . au contraire.

Most men may not be into diamonds but are also sensitive about calling something too small.

 

[Imdanny]

What concerns me if that I''m sure the OP did not want a ring with a diamond that was not reasonably "concentric" within the space taking into account the airline. It is concerning that the original communications would have been interpreted as meaning anything else. I feel that the OP''s point is well taken.

 

[DiamondFlame]

Hmm... it''s not that obvious IRL. I think the air line isn''t part of the original set design so it''s probably debatable if WF could have done much better here. Anyway, nothing really looks perfect once magnified. Once you''ve spotted the flaws under magnification, it often becomes a ''mind clean'' issue and you cannot help but ''notice'' that flaw even without magnification.

 

[princesarosa22]

I believe the setting was actually designed to have an airline...search model CR123 on simongjewelry dot com website. I can''t post the photo here and haven''t figured out the linking thing yet.

I tried to call WF last night but I got their answering machine (didn''t leave a message). I will call this evening if I can. Had a crazy day at work and am having another crazy day. I''m sure WF will work it out. It is obvious IRL just not in the angled photos I took. And the prongs do have what I believe to be fixable problems. I really love the setting and the stone so I hope that WF and I can get them to work in harmony to make the piece as beautiful as it can be.

 

[Steel]

princesarosa22: I am sorry that you are not 100% happy with this work.

I throw caution to the wind (and risk being dubbed a WF-basher as another was) and say - Hmmm...another less than happy customer of WF.
I look forward to the day when this trend ends.

 

[woobug02]

Wooooo I think the stone and ring look beautiful but understand your concerns. I would send it back to Whiteflash for review. I love Whiteflash and have had nothing but top service. Lesley/Vera was my contact and then Traci/Vera both have been EXCELLENT communicators and always make sure I am happy. Just send it back and let them review it.

WOOOOOOOOOOOOOOOOOOO

 

[girlie-girl]

Date: 5/1/2009 2:01:38 PM
Author: princesarosa22
I believe the setting was actually designed to have an airline...search model CR123 on simongjewelry dot com website. I can''t post the photo here and haven''t figured out the linking thing yet.

I tried to call WF last night but I got their answering machine (didn''t leave a message). I will call this evening if I can. Had a crazy day at work and am having another crazy day. I''m sure WF will work it out. It is obvious IRL just not in the angled photos I took. And the prongs do have what I believe to be fixable problems. I really love the setting and the stone so I hope that WF and I can get them to work in harmony to make the piece as beautiful as it can be.

I grabbed a shot of the setting from the Simon G website. It does show an airline but unfortunately the picture is taken from an angle that prohibits us from seeing the top portion of the airline. Nonetheless, here''s the image for those of you interested but who didn''t want to search.

 

[honey22]

I am going to chime in here to show support for WF, as a client who had a quality control issue recently. I was unhappy with my wband, albeit minor issues, but those issues certainly bugged me. I wanted my wedding band to be pefect, after all I plan to wear it everyday for the rest of my life.

WF bent over backwards to accommodate me! Without question they organised to have the ring returned (at their cost) from Australia(!!!!) and ordered a replacement band (custom mind you). They went over and above to keep me updated on their progress, and send me lots of extra pics to ensure that I was happy. They even held off shipping to give me time to really look at the pics.

I honeslty couldn''t fault them with their service and professionalism with this matter. I deliberaly refrained from posting about this, as I really hate ''vendor bashing threads'' and didnt'' want to make a moutain out of a molehill. When it comes down to it, mistakes do happen, and sometimes problems slip through the net. It''s how WF has handled these problems is what counts, and they should be applauded for it!

I am sure that before the recent staff changes occured, there was the occasional problem. It seems like since Lesley and Brian left, WF is under the microscope and some people are just pouncing on minor issues and making them bigger. I am not sure if this thread would have been started if these changes had not have happened.

 

[Imdanny]

Thanks, girlie-girl.

 

[mrsv]

Is it just me or does this seem more like Simon G QC issue rather then a WF problem?

When I read it the problems seemed 50/50. 50% wrong sized stone being used, 50% poor prong set up by Simon G.


WF may not have wanted to offer a super expensive option. I wanted to re-use an old setting once for a colored stone and to rebuild things correctly was going to be more expensive then having LM make me a custom setting.....Guess which I did? Sometimes re-working an existing setting can be just expensive or even more costly then a new setting from scratch when can be hard for the consumer to hear.

 

[Maisie]

Date: 5/1/2009 11:56:57 PM
Author: honey22
I am going to chime in here to show support for WF, as a client who had a quality control issue recently. I was unhappy with my wband, albeit minor issues, but those issues certainly bugged me. I wanted my wedding band to be pefect, after all I plan to wear it everyday for the rest of my life.

WF bent over backwards to accommodate me! Without question they organised to have the ring returned (at their cost) from Australia(!!!!) and ordered a replacement band (custom mind you). They went over and above to keep me updated on their progress, and send me lots of extra pics to ensure that I was happy. They even held off shipping to give me time to really look at the pics.

I honeslty couldn''t fault them with their service and professionalism with this matter. I deliberaly refrained from posting about this, as I really hate ''vendor bashing threads'' and didnt'' want to make a moutain out of a molehill. When it comes down to it, mistakes do happen, and sometimes problems slip through the net. It''s how WF has handled these problems is what counts, and they should be applauded for it!

I am sure that before the recent staff changes occured, there was the occasional problem. It seems like since Lesley and Brian left, WF is under the microscope and some people are just pouncing on minor issues and making them bigger. I am not sure if this thread would have been started if these changes had not have happened.

I appreciate that you had a good experience in the end Honey, but what we are trying to say is that there seem to have been a few QC issues lately. I wonder why these pieces of jewellery are leaving WF in less than perfect condition.

Its all very well and good that WF fix these problems but they shouldn''t really happen in the first place.

I don''t believe that WF is under the spotlight since Brian and Lesley left. These issues would have been raised whoever was working there.

 

[DiamondFlame]

Thanks, girlie-girl for that pic of the SimonG setting. Would a bezel set solve this problem? It wd remove the airline tho..

 

[Steel]

Date: 5/1/2009 11:56:57 PM
Author: honey22
I am going to chime in here to show support for WF, as a client who had a quality control issue recently. I was unhappy with my wband, albeit minor issues, but those issues certainly bugged me. I wanted my wedding band to be pefect, after all I plan to wear it everyday for the rest of my life.

WF bent over backwards to accommodate me! Without question they organised to have the ring returned (at their cost) from Australia(!!!!) and ordered a replacement band (custom mind you). They went over and above to keep me updated on their progress, and send me lots of extra pics to ensure that I was happy. They even held off shipping to give me time to really look at the pics.

I honeslty couldn''t fault them with their service and professionalism with this matter. I deliberaly refrained from posting about this, as I really hate ''vendor bashing threads'' and didnt'' want to make a moutain out of a molehill. When it comes down to it, mistakes do happen, and sometimes problems slip through the net. It''s how WF has handled these problems is what counts, and they should be applauded for it!

I am sure that before the recent staff changes occured, there was the occasional problem. It seems like since Lesley and Brian left, WF is under the microscope and some people are just pouncing on minor issues and making them bigger. I am not sure if this thread would have been started if these changes had not have happened.

Honey I mean no disrespect to you but would like to mention also as a customer of WF who had quality issues that there comes a point where it no longer matters if the vendor fixes their own problems, it matters that they cannot send high value/quality goods out as the customer ordered them.

I think this is even more a requirement where the customer is overseas and any returns involve potential issues with customs not to mention extra shipping costs - for whosoever should bear that burden.

 

[Garry H (Cut Nut)]

Date: 5/2/2009 5:02:31 PM
Author: Steel

Date: 5/1/2009 11:56:57 PM
Author: honey22
I am going to chime in here to show support for WF, as a client who had a quality control issue recently. I was unhappy with my wband, albeit minor issues, but those issues certainly bugged me. I wanted my wedding band to be pefect, after all I plan to wear it everyday for the rest of my life.

WF bent over backwards to accommodate me! Without question they organised to have the ring returned (at their cost) from Australia(!!!!) and ordered a replacement band (custom mind you). They went over and above to keep me updated on their progress, and send me lots of extra pics to ensure that I was happy. They even held off shipping to give me time to really look at the pics.

I honeslty couldn''t fault them with their service and professionalism with this matter. I deliberaly refrained from posting about this, as I really hate ''vendor bashing threads'' and didnt'' want to make a moutain out of a molehill. When it comes down to it, mistakes do happen, and sometimes problems slip through the net. It''s how WF has handled these problems is what counts, and they should be applauded for it!

I am sure that before the recent staff changes occured, there was the occasional problem. It seems like since Lesley and Brian left, WF is under the microscope and some people are just pouncing on minor issues and making them bigger. I am not sure if this thread would have been started if these changes had not have happened.

Honey I mean no disrespect to you but would like to mention also as a customer of WF who had quality issues that there comes a point where it no longer matters if the vendor fixes their own problems, it matters that they cannot send high value/quality goods out as the customer ordered them.

I think this is even more a requirement where the customer is overseas and any returns involve potential issues with customs not to mention extra shipping costs - for whosoever should bear that burden.

Steel fair should be fair.
But you are making a habit of being a WF basher (as you yourself have mentinoned in a few other posts).
You seem not to have fully read the post that you replied to.

I see nothing wrong with people having formed a relationship with former staff of any business who choose to follow those staff when they leave and open a new business. But bashing the original business with seemingly insufficient evidence is simply unfair. WF made bo bo''s before, and those problems were setttled seemingly to everyone''s satisfaction. The same seems to be happening with any issues we have seen raised in the past 6 months.

The only real change I have noted is there is a readiness on many sides to post issues that probably normally would have been worked out 1:1 in the usual unpublic manner. And then there seem to be plenty of the old staff supporters that will poke and prod.

Tthis issue in this thread is certainly not black and white (pardon tthe airline pun), and I think should probably have stayed in the 1:1 domain, but it is good that for the most part the discussion has been balanced.

 

[Maisie]

Deleted

 

[cnspotts]

I want to say that your ring is gorgeous!!! Personally I love a bit of an airline but it would also bother me if it was not symetrical. Hopefully it''s a small issue and can be resolved with little drama.