I think I have major issues with my jewelwe and Tacori e-ring

[bigapple]

I placed an order for the Tacori 2616 and my jeweler told me that it won''t come in for 4 weeks or more. I specifically told my jeweler that I do not want a 6.5 ring size that they can size down for me. I told them i wanted mine to be customized for my finger size, size 4. They agreed. We placed the order on Saturday, I called them on Monday to tell them i only wanted the setting and not the stone (needed more time to think about the stone). Jeweler said the order for the setting had been sent out, so he couldn''t cancel the order, but as for the stone I can still keep looking. The next day, Tuesday, jeweler called my fiance that the ring was ready. Fiance questioned why it takes so soon, he was told that it takes weeks. Jeweler said sometimes they receive it earlier if they have it available. Fiance picked up the ring on Saturday and surpised me with it during out cruise. Mind you, my fiance likes to appease me and as a typical guy, what he knows about tacori is from listening to me.

Since I got the ring, i have been scrutinizing at it for about a week now. My first issue is that the ring looked like it was sized down for me from a 6.5 to a 4. First question is, on your authenticity certificate, does your style no. specify your ring size or is it a generic style that Tacori uses for all ring styles in that style?. Example: style no. "2616 RD 6.5". Or should it have said "2616 RD 4"???

2nd issue with the ring was that one side stone appears to have a different color than the rest. While other side stones looked white and shiny, this one stone appears dark and if you bring it far from the eye, it looks like there''s a missing side stone. Is this normal?

3rd question: I want to know what does the cert of authenticity tell you after your register your piece. Does it tell you the date it was made?

I''m in real distress because I want my money''s worth. I really don''t trust my jeweler and i should have follow my gut from day 1. Please advise. Thanks.

 

[Collee]

"I placed an order for the Tacori 2616 and my jeweler told me that it won't come in for 4 weeks or more. I specifically told my jeweler that I do not want a 6.5 ring size that they can size down for me. I told them i wanted mine to be customized for my finger size, size 4."
- Why was the "resizing" scenario even discussed? Tacori custom makes settings based on the stone dimensions and ring size.

"I called them on Monday to tell them i only wanted the setting and not the stone (needed more time to think about the stone). Jeweler said the order for the setting had been sent out, so he couldn't cancel the order, but as for the stone I can still keep looking."
- Again, the setting is custom made based on the stone dimensions. The only other option is to have the setting made based on your desired stone size and then the stone of that size would have to be selected once the setting was complete.

"The next day, Tuesday, jeweler called my fiance that the ring was ready. Fiance questioned why it takes so soon, he was told that it takes weeks. Jeweler said sometimes they receive it earlier if they have it available."
- The setting is sometimes completed prior to the projected deadline date. However, completion time of 3 days after the order was placed is is NOT possible. Not to mention that I am sure Tacori is closed on Sunday. Order placed on Saturday, closed Sunday, begins setting on Monday, complete and in jewelers hands on Tuesday. NO WAY! NO HOW!! Just not feasible.

I am confused about the center stone. Was it purchased and when? If purchased, does the stone's dimensions match the head size of the setting?

My guess is that the jeweler resized the stock setting. I would mach into the jeweler first thing Tuesday morning (assuming that they are closed Mon) and state your concerns and dissatisfaction.

 

[D&T]

I would return the setting back to the jeweler and request a custom piece, if they disagree with you, then return the setting for a full refund, if they still won''t do it, return the setting, don''t do anymore business with them escpecially the stone, walk away and dispute with your credit card company so long as you have everything in writing.

 

[mrssalvo]

there is no way Tacori could make your ring in 3 days from scratch. I honestly would ask for a full refund based on the dishonesty alone and take your business elsewhere. Goodoldgold carries Tacori and can find you an awesome stone, I personally would take my business to them.

 

[Kaleigh]

Date: 1/17/2010 3:47:51 PM
Author: mrssalvo
there is no way Tacori could make your ring in 3 days from scratch. I honestly would ask for a full refund based on the dishonesty alone and take your business elsewhere. Goodoldgold carries Tacori and can find you an awesome stone, I personally would take my business to them.

Big ditto. They sized down the ring they had. Not a way to do business!!! They need to give you a refund period.
Call Jonathon at www.goodoldgold.com

 

[yssie]

Date: 1/17/2010 4:21:30 PM
Author: Kaleigh

Date: 1/17/2010 3:47:51 PM
Author: mrssalvo
there is no way Tacori could make your ring in 3 days from scratch. I honestly would ask for a full refund based on the dishonesty alone and take your business elsewhere. Goodoldgold carries Tacori and can find you an awesome stone, I personally would take my business to them.

Big ditto. They sized down the ring they had. Not a way to do business!!! They need to give you a refund period.

BIG ditto to this!!

 

[Dreamer_D]

Date: 1/17/2010 5:45:07 PM
Author: yssie

Date: 1/17/2010 4:21:30 PM
Author: Kaleigh

Date: 1/17/2010 3:47:51 PM
Author: mrssalvo
there is no way Tacori could make your ring in 3 days from scratch. I honestly would ask for a full refund based on the dishonesty alone and take your business elsewhere. Goodoldgold carries Tacori and can find you an awesome stone, I personally would take my business to them.

Big ditto. They sized down the ring they had. Not a way to do business!!! They need to give you a refund period.

BIG ditto to this!!

Yup. Too fishy to proceed any other way.

 

[Bella_mezzo]

Big thritto (or whatever comes next

) Return it and go elsewhere.

 

[bigapple]

I will march in to their store first thing Monday morning and will question this. I did not find a paper of appraisal for insurance attached. I read on a website "since1910.com" that that was one of the 3 things included with a tacori purchase. For all the Tacori wearers out there, did you get yours at time of purchase?

Thank you for all who responded. I feel so frustrated....

 

[Laila619]

So sorry this happened. The jeweler seems shady and suspect. Hopefully he will agree to refund your money.

 

[lknvrb4]

I would return it and order it from someone who is not dishonest. Seems way too fishy.

 

[septembergirl]

I agree with everyone that this sounds sketchy. Please let us know what happens and I hope it works out! Tacori produces beautiful rings.

 

[oldminer]

If everything else was right about the ring, I sort of doubt the sizing thing means anything, but it is up to the customer and their expectations. When expectations are not met on one issue, it often becomes a hornet's nest of other interrelated problems, objections, gripes, concerns, etc. This is human nature for some folks and the customer must be allowed to interact with the seller without hostility. I think this sort of panic attack overtakes many consumers when a small thing is not right and then boils over into a problem for which no resolution can work.

Maybe you can get the right stone and a full newly made mounting which makes you totally happy. I sure hope you can make you case calmly and without creating a defensive posture by the seller. That won't work at all. Take a deep breathe, count to 10 a few times and approach the problem in a patient manner. It will help resolve the problems and you'll feel a lot better about it......I sure hope so!

 

[diamondseeker2006]

Just FYI, you never order the setting until you have the diamond, because Tacori custom makes the head to exactly fit your stone. Usually the stone is sent to them to set by the jeweler. I''d probably deal with Good Old Gold on the setting (and it would be good if you could find the stone there to make it even easier). I would not accept a store sample resized unless I was getting it half price or something.

 

[bigapple]

I addressed my concerns with them today and they agreed to reorder my setting. I was very surprised they didn''t give me any problems because I was prepared for it if they did. They said I could keep my old setting with the stone until then since they are reordering the new setting with the dimension of the stone this time. I asked if I should send my stone along with the reorder setting and they said it wasn''t necessary because the store can set the stone for me. I asked if it would void the warrantee; they replied that they are an authorized dealer working with tacori therefore it doesn''t. I know posters on here are saying that it would void the warrantee if someone other than Tacori sets it.

So I have my original setting and stone in my possession and is thinking if i regretted not making the decision to send in my stone along with the reorder. I can send my stone back to Tacori to have it set when the new setting comes back without any problems?

 

[Collee]

Glad to hear that the situation was/is going to be resolved but what explanation/excuse did they provide? How much of a discount are they offering you? Allowing you to temporary keep the botched setting is IMO, not a fair or suitable alternative to a price decrease. Sorry to offend but I would not feel comfortable working with this jeweler.

If you are still within the time frame for canceling the order, I would do so and ask for a FULL refund. Take your business elsewhere and eliminate all stress and worries.

 

[yssie]

Date: 1/18/2010 6:54:09 PM
Author: Collee
Glad to hear that the situation was/is going to be resolved but what explanation/excuse did they provide? How much of a discount are they offering you? Allowing you to temporary keep the botched setting is IMO, not a fair or suitable alternative to a price decrease. Sorry to offend but I would not feel comfortable working with this jeweler.

If you are still within the time frame for canceling the order, I would do so and ask for a FULL refund. Take your business elsewhere and eliminate all stress and worries.

Obviously it''s your choice, but I''m going to have to agree with this - getting everything exactly right is already an uncertain proposition, why deal with unnecessary added risks?

 

[sonnyjane]

Date: 1/18/2010 7:03:01 PM
Author: yssie

Date: 1/18/2010 6:54:09 PM

Author: Collee

Glad to hear that the situation was/is going to be resolved but what explanation/excuse did they provide? How much of a discount are they offering you? Allowing you to temporary keep the botched setting is IMO, not a fair or suitable alternative to a price decrease. Sorry to offend but I would not feel comfortable working with this jeweler.


If you are still within the time frame for canceling the order, I would do so and ask for a FULL refund. Take your business elsewhere and eliminate all stress and worries.

Obviously it''s your choice, but I''m going to have to agree with this - getting everything exactly right is already an uncertain proposition, why deal with unnecessary added risks?

Sorry, I agree as well. The fact that they were so accommodating immediately actually leads me to believe that they knew very well that they''d done something wrong. If it were me, they would have lost my trust at this point, and I think you should go through GOG as others have suggested.

 

[Laila619]

Let''s just say I definitely wouldn''t want them to set the diamond. I would only want Tacori doing it.

 

[diamondseeker2006]

I would call some other Tacori dealer and ask the question about the issue of who sets the stone and the warranty. I would not trust this jeweler to tell you the truth after what they did. Is the stone from this jeweler, too, because if so, I''m betting you may have more problems that just the setting. (...like does this stone have a grading certificate and if so, what kind?).

 

[bigapple]

I told the jeweler that i believe my ring has been sized down and when comparing the side profile of other tacori rings that they all had equal diameter throughout, except mine. They said that they happened to have my size in stock and it was hard to believe. They said since i was upset and they(Jeweler) and Tacori stand behind their products, they were willing to reorder the new setting for me. After I receive the new setting, they will send the old one back. As for refunds, they don''t offer refunds. For some reason, we missed this detail after making the transaction with them.

 

[yssie]

I'm sorry you're dealing with this

They don't offer refunds, huh? Guess they don't even pretend to stand by their products. What a sleazy operation!

 

[Dreamer_D]

Date: 1/18/2010 9:35:50 PM
Author: bigapple
I told the jeweler that i believe my ring has been sized down and when comparing the side profile of other tacori rings that they all had equal diameter throughout, except mine. They said that they happened to have my size in stock and it was hard to believe. They said since i was upset and they(Jeweler) and Tacori stand behind their products, they were willing to reorder the new setting for me. After I receive the new setting, they will send the old one back. As for refunds, they don''t offer refunds. For some reason, we missed this detail after making the transaction with them.

No refunds?? If you are loud and annoying enough then you can always get your money back. I''d try harder.

 

[diamondseeker2006]

Have you paid for the stone? if not, I''d strongly advise taking the setting and going to a reputable source for the stone.

 

[septembergirl]

I am relieved that the jeweler did not cause any additional aggravation or stress for you. However, some good points were raised in this thread. I know that if it were me, I would have insisted that my stone go directly to Tacori to be set only by Tacori. Tacori knows their rings inside and out and they know how to perfectly create their rings to exactly fit the dimensions of any specific stone. They can fix any setting issues right there on the spot prior to sending the finished piece back to you. By having the jeweler set the stone, what happens if they don''t get it right the first time? I don''t think it''s too late to go back to the jeweler and insist on having Tacori set the stone. At the end of the day, it''s YOUR money and YOUR diamond and you get to decide what you want to do, not the jewelry store.

 

[Collee]

I can understand a "no refund" policy on a custom setting but the setting that they sold you was NOT custom. And WHO just so "happened to have your size in stock"? I am sorry but the jeweler is NOT being upfront and honest with you. Instead of admitting their (IMO) obvious dishonest mistake, they deflected the situation. The "since you are upset and we stand behind our products" is a BS back-peddling attempt to cover their unethical faux pas and regain your trust.

Anyway, I wish you the best and look forward to seeing your beautiful new setting.

 

[sonnyjane]

See, maybe you don''t have the fight in you that I do in me, but I''d be throwing things around like "Contacting Tacori to let them know how their authorized dealers handle things", "Informing the BBB", and "Credit card disputes"... There is no way they had the exact ring you wanted in a size 4 in stock. Sorry. Didn''t happen. They lied to you. I BEG you not to purchase your stone from them if you haven''t already, and if it were me I wouldn''t be taking this so easily, I''d really push to cancel the order and go through someone REPUTABLE!!!

 

[mrssalvo]

Date: 1/18/2010 9:35:50 PM
Author: bigapple
I told the jeweler that i believe my ring has been sized down and when comparing the side profile of other tacori rings that they all had equal diameter throughout, except mine. They said that they happened to have my size in stock and it was hard to believe. They said since i was upset and they(Jeweler) and Tacori stand behind their products, they were willing to reorder the new setting for me. After I receive the new setting, they will send the old one back. As for refunds, they don't offer refunds. For some reason, we missed this detail after making the transaction with them.

Jewelers don't stock size 4 rings. If they happened to have one, maybe it was a return (which it couldn't be b/c they don't take returns right)? All in all, I hope they do follow though and have tacori remake your ring but I would see about sending your stone to tacori and having them set it. I would also probably try and find a contact person at tacori to verify that they received the order from your jeweler and would fill them in on all that has happened thus far. I will say to please keep a detailed paper trail in case you end up needing it.

 

[Collee]

If you don't mind sharing, what is the name of the jeweler? Taking an obvious hint from your username, I am assuming that you are from or currently reside in NYC.

 

[Kaleigh]

Following what the wise Mrssalvo said, I'd follow up with Tacori directly. Yes you can do this, and tell them all that has happened to you. They will be most shocked to know one of their dealers is doing this..... It's worth the time and the call...

And your peace of mind..