shape
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I really don’t know what to do

I missed this earlier but I am glad you got your diamond back and didn't pay for their poor work. I would consider leaving an online comment too. Very poor.
 
So glad you got your diamond and money back Jimmianne, good for you! What horrible customer service :angryfire:
 
Wow! Chiming in late, but so glad that you got your money and stone back intact. What hubris to say anything to you other than "I'm so sorry..."...please do write a Yelp review so no one else suffers as you have!
 
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