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I really don’t know what to do

M

MarionC

Ideal_Rock
Premium
Joined
Dec 9, 2013
Messages
6,244
My bench is in the process of moving, so I took a diamond to an upscale b&m to have a simple setting done using a stock Stuller bezel solitaire.
They have set two stones for me in the past few years that were done beautifully.
This is what they had waiting for me today:
View attachment 601380
I told them it was totally unacceptable...the crown is set lower than the bezel and the bezel itself is a mess.
I didn’t know what to do, so I left it there for them to redo. But given that they made this mess the first time, I can’t imagine how they could make it right.
I just want to get my diamond back, but what am I liable for in this case?

He said they have one bench person, he has been there for 20 years and he is very good. Omg.
I asked the salesman if he would put something that looks like this in the display case and he said no.
Do I pray they get it right the second time or call them tonight and tell them to “step away from the stone”?
 
Jimmianne said:
My bench is in the process of moving, so I took a diamond to an upscale b&m to have a simple setting done using a stock Stuller bezel solitaire.
They have set two stones for me in the past few years that were done beautifully.
This is what they had waiting for me today:
View attachment 601380
I told them it was totally unacceptable...the crown is set lower than the bezel and the bezel itself is a mess.
I didn’t know what to do, so I left it there for them to redo. But given that they made this mess the first time, I can’t imagine how they could make it right.
I just want to get my diamond back, but what am I liable for in this case?

He said they have one bench person, he has been there for 20 years and he is very good. Omg.
I asked the salesman if he would put something that looks like this in the display case and he said no.
Do I pray they get it right the second time or call them tonight and tell them to “step away from the stone”?
Click to expand...

Wow!! l mean, WOW!! :eek2:
Absolutely unacceptable!! 20 years?!? Really?! o_O
I’m following this, cuz l honestly don’t know what to tell you to do. If you tell them to stop, now, do you have to pay for that mangled metal job?!
 
I'm so sorry Jimmianne! Ugh, that bezel is a mess. And this part scares me:

He said they have one bench person, he has been there for 20 years and he is very good. Omg.
I asked the salesman if he would put something that looks like this in the display case and he said no.

Why would they think it was acceptable to give to you if they wouldn't have put it in their case? That really bothers me. I can only imagine how upset you must be.

Did you sign a contract? Where there any stipulations? Maybe you can tell him you'll give them one more try to remake and if it's not to your standards you will cancel with a full refund (I'm assuming you paid at least part up front). I wish I had more advice. I'm sorry again :(
 
Tell them to step away from the stone! Bezels are not the easiest thing to do and maybe the bench hasn't had much experience with them. I think there is little hope that the same person can make that better. I would give them the setting back and not pay for it. That's a lousy job at best and I wouldn't want them working with that stone any more than necessary for fear of chipping it or whatever.

I am so sorry - I am sure this is disappointing and frustrating but better work can be had elsewhere!
 
That's awful and what's even more awful is that they tried to pass that off as acceptable hoping you'd just take it. That is not professional and they have not shown integrity by doing so. If it were me I'd call and tell them to go ahead and unmount the stone but hold off redoing the ring. Then I'd go in in person and say politely but firmly that you thought about it and you don't have confidence that they'll do it right because if they could, they would've done it right the first time. I'd then tell them that you'd like your stone back and forgo the work.

I would 'hope' they'd do the right thing and unmount it and let you walk away without paying because that is the right thing to do. If not.....then you will have to assert that you cannot and should not pay for a misshapen ring and that you will not allow them to try again as they have proven that their work is not up to normal standards.
 
Thanks, guys. I’m feeling better just getting your support.
I just called the salesman and am waiting for his return call.
The GOOD news...and this is very good news....is that I just purchased a wonderful stone that I was planning to let them set. Dodged a bullet there.
 
Tell them to step away before he damages, chips, or cracks the stone. You dont want to have to deal with them sourcing you a suitable replacement. Clearly, the bench cant do competent work, or it may be they are inexperienced with bezels. You should not pay for a cent, esp since they admitted they would not put that in their case.

Check the stone very carefully under magnification when you pick it up to ensure there is no damage.
 
Thanks to the swift and smart advice here, I was able to calmly put my point across with the jeweler, and the bench is unsetting the stone and returning it to me.
Still have to work out the deposit I put down, but at least we’ve gotten this far.
Thank you, all.
 
I think the scary part is that you don’t know if it was chipped in the process. What if they chip it when they remove it? Or what if the removal of the bezel by someone else reveals that they chipped it? These would be my concerns. If all is ok, I would not pay them nor continue with the project. They should stand behind their work.
 
Good luck and be sure to stand your ground. I know any business hates to eat a job but that is just shoddy workmanship. They should have never taken on that job.
 
When you go to pick up the stone ask them to use their microscope and check the diamond for damage.
I'm not saying he did damage it, I'm just saying its better to check before walking out the door.
I would not pay a cent so be polite but firm if needed.
 
Thanks, Karl. That's excellent advice.

Since they were taking it out of an old bezel setting to put in the new setting, I requested that they confirm to me that it had no damage before they reset.
So if there were damage now it would be their responsibility.

I have always had the feeling that B&M stores do not care very much for Pricescopers
The guy tonight told me that the problem was that I wanted things to be perfect :lol-2:
 
Jimmianne said:
Thanks, Karl. That's excellent advice.

Since they were taking it out of an old bezel setting to put in the new setting, I requested that they confirm to me that it had no damage before they reset.
So if there were damage now it would be their responsibility.

I have always had the feeling that B&M stores do not care very much for Pricescopers
The guy tonight told me that the problem was that I wanted things to be perfect :lol-2:
Click to expand...

Oh don't even get me started!! They always look at me like I'm some crazy person :mrgreen2::confused2::lol-2:.
 
Jimmianne said:
The guy tonight told me that the problem was that I wanted things to be perfect :lol-2:
Click to expand...

That was the problem?!? You, the customer? Not on them to have some quality workmanship. Of course you wanted it perfect(ly not shoddy). WTF?
 
Jimmianne said:
Still have to work out the deposit I put down, but at least we’ve gotten this far.
Click to expand...

If they won’t refund you fully, and if you paid on a credit card, you can try contesting the charge with the cc company. It’s pretty clear you didn’t get what you paid for.
 
That’s the worst setting job I have ever seen :eek2:
 
It looks like the smooshed the stone into gum with their thumb. I'm so sorry this happened to you Jimmianne. And I don't know why "expecting things to be perfect" is such a stretch when I've seen so many perfect settings before!
 
Jimmianne said:
Thanks, Karl. That's excellent advice.

Since they were taking it out of an old bezel setting to put in the new setting, I requested that they confirm to me that it had no damage before they reset.
So if there were damage now it would be their responsibility.

I have always had the feeling that B&M stores do not care very much for Pricescopers
The guy tonight told me that the problem was that I wanted things to be perfect :lol-2:
Click to expand...

See that kind of thing just makes me crazy! He wants to blame your perfectionism on his botched job? I'd get my stone back and then I'd tell him exactly what I thought about him and the ring. I hate when folks take that condescending tone about wanting perfection or being picky because they can't produce something you'd want to wear - grrrrr!!!!:angryfire:
 
MissGotRocks said:
See that kind of thing just makes me crazy! He wants to blame your perfectionism on his botched job? I'd get my stone back and then I'd tell him exactly what I thought about him and the ring. I hate when folks take that condescending tone about wanting perfection or being picky because they can't produce something you'd want to wear - grrrrr!!!!:angryfire:
Click to expand...

Exactly...and the mere fact that it wouldn’t make its way into their display case to be sold with all of their other pieces speaks volumes about how THEY feel about their own work!!! GASP!! Just baffling how they just can’t take accountability!! It’s not like it’s off center...it’s a ring made for the bride of Frankenstein!!! Good Lord!!! There’s absolutely no precision involved!! My 7 year old daughter could have created something prettier!!!! :x2
 
I’m late to this thread but just wanted to say I’m sorry this happened Jimmianne - I’ve been disappointed by a jeweler’s workmanship as well so I know what a lousy feeling it is. Very frustrating that he tried to turn it around on you. Hopefully he will do the right thing and just refund the deposit. Contesting the cc charge sounds like an option if he gives you a hard time.
 
I'm so sorry. Bezels are hard to do well. Most swoon over tiny claws, I swoon over well done bezels. This looks like one by a fist semester jewely student. I agree with others to have them unmount the stone and carefully look at it under a microscope to inspect for damage on the girdle especially . Then, I'd find another jeweler.
 
Do you have any other bezeled stones you can bring in with you when you go to pick your stone up? That way IF they try to charge you something
you can whip it out and tell them that THIS is what a bezeled setting is suppose to look like! Not what they gave you and you wish they would have
just told you up front that they couldnt do bezeled settings and not waste your time! "Grrrr" - sound effects will scare them. :twisted: Stand your ground!
 
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