- Joined
- Aug 14, 2009
- Messages
- 27,388
Oh, I remember this guy. I remember his parting insult to Gypsy, who is someone I greatly respect - she's one of RT's backbones and any newbie who insults her after she's been helping him is going to get neither my regard nor my help... But really, calling people names is every bit as immature and classless and distasteful.
That said I'm glad gobble did choose to come back - this is the second thread in a fortnight that's left me shaking my head at ERD's practices and I personally won't be recommending them until they make some customer service improvements. They aren't in the wrong here, assuming their old policy did have wording to the effect of "policies subject to change" (which I'm confident was the case), but there are many other vendors who do equally nice work and who sell equally nice stones who I know will honour the spirit of an agreement rather than point a client to the letter of the law.
That said I'm glad gobble did choose to come back - this is the second thread in a fortnight that's left me shaking my head at ERD's practices and I personally won't be recommending them until they make some customer service improvements. They aren't in the wrong here, assuming their old policy did have wording to the effect of "policies subject to change" (which I'm confident was the case), but there are many other vendors who do equally nice work and who sell equally nice stones who I know will honour the spirit of an agreement rather than point a client to the letter of the law.