Rose-gold-or-bust
Shiny_Rock
- Joined
- Aug 7, 2019
- Messages
- 314
Situation: I ordered a semi-custom pair of dangly peridot earrings (my sons birthstone is August). It is a setting that is already designed but customizable with what type of stones. I also changed the standard fishhook to a leverback. Was initially told it would be delivered between Aug 31-Sept 4. On the 3rd I asked for an update because I hadn’t received a tracking number yet and was told it would be delayed and I would have it by Sept. 12.
Today is the 12th and no tracking number. I emailed again this morning but no response now 10hrs later (we are in same time zone). I heard from them last week saying it was looking nice and they were excited for me see it and up until now, communication has been fast. I will try contacting them again tomorrow (they do not provide a phone number).
I can handle delays to an extent. I would rather a good quality product then something rushed and I’m not waiting to give it as a gift as it is just for myself, but at what point do you throw in the towel and demand a refund? I paid with a credit card so if they completely ghost me now I can have a charge back applied but I’m hoping it won’t come to that.
Edit to add: I won’t name the jeweler at this point but did research first that led me to believe they are credible. They are virtual based but keep an office very close to where I live
Today is the 12th and no tracking number. I emailed again this morning but no response now 10hrs later (we are in same time zone). I heard from them last week saying it was looking nice and they were excited for me see it and up until now, communication has been fast. I will try contacting them again tomorrow (they do not provide a phone number).
I can handle delays to an extent. I would rather a good quality product then something rushed and I’m not waiting to give it as a gift as it is just for myself, but at what point do you throw in the towel and demand a refund? I paid with a credit card so if they completely ghost me now I can have a charge back applied but I’m hoping it won’t come to that.
Edit to add: I won’t name the jeweler at this point but did research first that led me to believe they are credible. They are virtual based but keep an office very close to where I live