Her RB on Pave Just Arrived!

[swingirl]

As a new update. I asked why am I getting an email that says the ring will take 2 weeks to fix when I was told the total turnaround would be 5 to 7 days. I am now being told that after the ring is fixed that it will need to go to their in house gemologist to look it over, then to their quality control department. I am pretty upset at this as quality control didn't catch the missing diamond to begin with. I guess anyone who reads this can make their own conclusions on their customer service. I don't think I have good things to say about jamesallen.com at this point. Now my fiance is worried that they are doing something like switching diamonds, etc. And she thinks they purposely sent it out missing 1 of the pave diamonds. What a mess.

I would not be worried about JA switching your stone. They are a trusted vendor with many satisfied customers. I also can't think of any reason why JA would send out a setting with a known defect or missing pave stone. They have their good reputation to maintain and taking care of your setting costs them time and money. I am guessing they are checking it over to find out why a stone came out and to make sure that the integrity of the rest of the pave will hold up. Unfortunately these things happen, pave is delicate, the process of casting isn't perfect and someone overlooked the missing stone. To make a point about pave, Leon Mege posted a photo a long time ago of a Tiffany ad that went through many cycles of review. Turns out there was a very obvious pave stone missing and no one noticed it until the ad went to print.

Sorry this has happened to you and I hope you get your ring back quickly because it's gorgeous. Congratulations on your engagement.

 

[travanx]

I only make a big deal about this as I am just about to turn 32. I had my Civil Engineering company that I started 2 years ago, and would be embarrassed at any mistakes like this. So talking as a business owner this is no good.

Yes they should check the ring for imperfections again, but in my case, the box mentions how quality control inspected the ring before it went out originally. I would understand and have had no issues if a little diamond came out as I tried to find it in the ring box. But it wasn't there.

I know they are trying to make this right. They will upgrade to one day shipping back which I know is more expensive than the actual diamond missing. But still its more the point than the money. I was also told before I sent the ring back that it would take 5-7 business days. And now it's turned into 2weeks+. I will give good reviews on people as I love saying great things about companies. But this is a bit much.

At this rate I will have been charged 1 month for the ring, and it still doesn't actually exist in my possession, this is one purchase I wouldn't do in cash. On top of that, it makes someone who is a bit weary of getting married that much more bad omen kind of thing.

Yes the ring was beautiful, but the whole ordeal now is more than I bargained for. A couple thousand dollars right now to me is nothing compared to how this looks to myself and my fiance.

As a side note. Hearing about that Tiffany's snafu makes me never want to walk into their store again. In my job if we screw up people die, and I don't get paid as much as someone making jewelry. So I don't have much more feeling if they can't take 5 minutes and see if there are the right amount of diamonds on a ring. That's just stupid. Especially when there is a card saying how much care has been taken to make sure my purchase was of the highest quality.

I doubt they would switch out the main diamond myself, but it doesn't help when your fiance is totally worried about it. I tried to tell her we can buy a loupe and her diamond is like a birth certificate with the GIA report. But she is still worried. How do you explain that one to someone?

When people say something and keep doing differently it does make me more on edge, especially with the money I have spent, and how big of a deal this is for a special person. I went into this not caring about diamonds and learned some new stuff and thought wow diamonds are cool and I see the hard work that goes into them.

 

[travanx]

So happy jamesallen was able to fix the ring faster then they said and ended up sending back 1 day overnight Fedex.

Very happy as finally we started to tell friends that we are engaged. The ring looked amazing over the weekend, and super sparkly everywhere we went. I noticed a lot of people looking at it while we went shopping too. Glad I chose getting the more expensive ring, as the pave does look really nice.

 

[motownmama]

Happy it's all settled! Congrats!

 

[hearts-arrows_girl]

You did a fantastic job on her ring! It's lovely! So sorry you had to send it back to be fixed. Someone must have read your posts from James Allen, and realized how important a fast turn around was for you. Glad it all worked out.