Help!!! Ritani Refusing to Honor their Price Match Policy!

[chrissy8758]

I have recently ordered a diamond for an engagement ring through Ritani, which I want to buy. I was curious if I actually got a good deal, so I searched the web. I actually found another diamond very similar and asked Ritani to price match, which is their policy.


AM I MISSING SOMETHING? Are these diamonds not similar? They both are GIA certified with the same stats!
WHY ISN’T RITANI STANDING BY THEIR PRICE MATCH POLICY? Any suggestions on what to do? HELP!!!




Ritani Price Match Program: https://www.ritani.com/diamond-price-matching
Ritani Diamond: https://p0.a-ritani.com/uploads/diamonds/certificate/pdf/44580/D-D3VR7B.pdf or https://www.ritani.com/diamonds/round-diamond-2-17-Carat-J-color-GIA-certified/D-D3VR7B?search_key=D-D3VR7B
Ritani’s DIAMOND PRICE: $15,877.00

Other Diamond: http://www.b2cjewels.com/dd-6398890-2.17-carat-Round-diamond-J-color-VVS2-Clarity.aspx?sku=6398890&utm_source=pricescope.com&utm_medium=referral&utm_campaign=pricescope.com
Other Diamond’s Price: $13,711.56

Ritani is refusing to price match!!!
This is my exact conversation with Ritani:
The following is a record of your online chat.

General Info Chat Transcript:
info: Please wait for a site operator to respond.
info: You are now chatting with 'Marina'
Marina: Hi XXX this is Marina
Marina: We corresponded yesterday. How can I assist you?
ME: Good morning, I have an engagement ring out for preview and made a request for a price match yesterday around 9 am, at that point I was told I would have an answer in a few hours. I called back around 4pm after hearing nothing and was again told I would have an answer via email in a few hours. I still have not received and answer or any sort of communication regarding the status of my request for price match. Could you please advise me what is the status?
ME: Hi marina hope your day is started off well
Marina: Thanks. I emailed you at 4:26pm ET yesterday with your response
Marina: I'm so sorry it didnt get to you. Perhaps it went to your junk mail?
ME: Just checked and nothing there either
me: [email protected] ? I presume
Marina: It looks like I may have had a typo in the email address actually
me: Ok that's fine
Marina: My apologies- too abd it didnt bounce back for me to realize that
Marina: I can explain via chat if you'd like
me: Sure
Marina: We received the diamond on the other site, and the rest of my team agrees that it is cause for suspicion that they are selling a diamond at a price so far below market value.
Marina: Judging by the price, the photo of the diamond, and the fact that this site has been known to sell diamond with a brown tint in the past, we can only assume it is brown.
Marina: Technically speaking, this type of diamond has graining caused by nitrogen molecules combining during formation and resulting in a secondary color. On the market, this is an undesirable trait, making the diamond substantially less valuable.
me: I don't understand is that not what the Gia report is for?
Marina: We normally make it a point not to sell diamonds with a brown tint. I can check to see if we would be able to source this stone if you are interested, however we would not be able to offer any returns as we don't normally carry these diamonds in our inventory.
Marina: The GIA report does not note that is is brown
Marina: The diamond you are viewing at the store is far superior in appearance and quality to this diamond.
me: I'm confused as I was under the assumption the GIA reports were more thorough than you are indicating. Seeing as these stones are essentially identical on the report it leads me to question the validity of your price matching policy. But I digress.
Marina: We can absolutely price match a comparable diamond, but this is not one. I understand it may be confusing. Perhaps you would want to check in with the other website and ask them to confirm it is a brown diamond?
Marina: There would be no way to offer our diamond at that price. It is WAY below market value for our diamond

 

[marymm]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

I really didn't read your LiveChat transcript, but I did pull the GIA reports for the two diamonds and ran the HCA tool (https://www.pricescope.com/tools/hca)

If you look at the two grading reports, you can see the actual diamond specs (table, depth, crown, pavilion) are very different.

The Ritani diamond scored 1.4 Total - "Excellent within TIC range," with Excellent(s) for Light Return, Fire, and Scintillation; and Very Good for Spread. It fell within the white outline of the AGS O box.

In contrast, the B2C diamond scored a 4.6 Total - "Good - Only if price is your main criterion," scoring Good(s) for Light Return, Fire, and Scintillation; and Very Good for Spread.

So the Ritani diamond is very well-cut to the point of approximating an ideal-cut in terms of performance; and the B2C diamond is not well-cut at all.

I don't see the two diamonds as being close in specs or performance or quality, so I wouldn't expect Ritani to price match.

 

[danielxlin]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

Most likely the issue is a brown undertone in the B2C diamond. Diamonds tinted brown are not favored by trade, though I personally like them. The B2C diamond is priced suspiciously low.

 

[chrissy8758]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

They told me they are not honoring the price match because the stone is brown (see live chat). I do not understand how they think the other stone is brown because the GIA reports both state the stones are J. Wouldn't the GIA report this?

Ritani did not give any other reason on why they would not honor it. So I am confused on how their price match policy works. Also, has anyone else ran into this problem?? I do not think it is FAIR that Ritani can just assume the other stone is brown, which it doesn't say this on the GIA report. It makes me believe that Ritani NEVER honors any price match, and always comes up with an excuse. What's to stop Ritani from always saying a competitor's stone is brown, when the GIA reports are the same??

 

[emmebee]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

Upon reading their entire price match policy, they have the right to determine what is "comparable" to their diamond. A brown tint diamond on a competitor's site is not comparable to the one you were looking at..

Diamond Price Matching
SEARCH FOR DIAMONDS

*The Ritani Price Match Guarantee is subject to the following terms and conditions:

Ritani's Diamond Price Guarantee program applies only to certified loose diamonds sold through https://www.ritani.com....
The Diamond Price Guarantee only applies before you purchase your Ritani diamond. Once you purchase from Ritani, if you are not satisfied with your purchase, you can return your diamond to us within 30 days.

To verify the competing price, you must supply a Ritani Customer Service Representative with: (1) a copy of the grading report from GIA or AGSL for the competitor's diamond, and (2) a link to a website offer or a published price offer.
The competing price must be available to any member of the public and cannot be a unique discount.
The lower price must remain in effect at the time your request is verified by Ritani.
Expired offers are not eligible.
Competing prices must be in USD.
The competitor's diamond must have the same characteristics, including carat weight, cut, color, clarity, fluorescence, table and depth percentage, symmetry, etc. as a certified Ritani diamond. Ritani reserves the right to review your request and decide, in our sole discretion, whether the competitor's diamond is comparable.
The competitor's diamond must have a GIA or AGSL grading certificate and the certificate must be dated within the last two (2) years.
The competitor's diamond must be in stock and available for purchase at that price.
The Ritani price is the price after any rebates, gift certificates, and promotional discounts have been applied to the item. Costs for comparable shipping and handling will be included in the price comparison.
Competitors' special promotions such as rebates, gift certificates, bundled products and "buy one, get one" offers are not eligible for the Price Guarantee.
Time-limited sales events (such as Black Friday, Cyber Monday), offers advertised as limited in time or quantity, clearance, liquidation and going-out-of business sales, and loyalty program offers are ineligible for the Diamond Price Guarantee program.
The Diamond Price Guarantee does not apply where the competitor or Ritani has made a pricing error or typographical error on an item.
Pawn shops and auctions (websites, like eBay, or brick and mortar stores) are ineligible for the Diamond Price Guarantee.
Only one diamond per customer is eligible for the Diamond Price Guarantee (multiple claims on the same diamond will not be eligible, regardless of the quantity ordered), and the Diamond Price Guarantee can only be applied once per diamond, even if a lower-priced offer is subsequently found.
The Diamond Price Guarantee only applies to purchases for personal use. The Diamond Price Guarantee does not apply to purchases for resale or commercial purposes.
If Ritani decides to match a competitor's price, we will honor the new price for 72 hours.
Ritani reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price, in its sole discretion, is unsatisfied with its ability to verify the competing price.
We reserve the right to: (1) deny requests, (2) modify these terms at any time, and (3) terminate the Diamond Price Guarantee at any time, in Ritani’s sole and absolute discretion.

 

[chrissy8758]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

I do not understand HOW Ritani knows the diamond has a brown tint? They are telling me the competitor's diamond has a brown tint, yet they never saw the diamond in person. The GIA report does not mention anything about a brown tint.

 

[emmebee]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

GIA only reports the brown tint when it is K or below (there are exceptions, but this is the general rule). The picture of the B2C diamond shows there is a brown tint...

 

[emmebee]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

In addition to the brown tint, the diamond you found doesn't have the same depth and table %. That makes it not the same anyway.

 

[pfunk]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

Those are two very different stones. It may be true that the other one has a brown tint, but even if it doesn't the cut isn't even close to the same, so the price of the two stones should be and is very different. I would not expect them to price match on those two stones. The numbers are not nearly equal.

 

[luvdajules]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

I agree with others, the B2C stone is a 60 60 cut and brown body undertone, so should be significantly less than the other. I prefer the RitAni cut one.

 

[chrissy8758]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

Okay thank you everyone! I think I am just going to buy the Ritani stone

 

[diamondseeker2006]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

Those are two very different stones. It may be true that the other one has a brown tint, but even if it doesn't the cut isn't even close to the same, so the price of the two stones should be and is very different. I would not expect them to price match on those two stones. The numbers are not nearly equal.

Absolutely agree. The Ritani stone is better cut and should cost more. Those stones are not even close to being equivalent.

 

[Niel]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

It sounds like you may need to learn a bit more About diamonds.

Undertones occur on all non colorless diamonds. Most have a yellow undertone, some have brown, some have pink (though that's a whole other animal)

K or lower, the gia will list a brown undertone. Sense this above a k, it does not.

And cut is more complex than just ex, good, VG..... Within an excellent grading there are stones that are more well cut than others.

These will all play a role in pricing.

 

[JoshuaNiamehr]

Re: Help!!! Ritani Refusing to Honor their Price Match Polic

I do not understand HOW Ritani knows the diamond has a brown tint? They are telling me the competitor's diamond has a brown tint, yet they never saw the diamond in person. The GIA report does not mention anything about a brown tint.

The GIA does not comment on tinges, internal grading systems from suppliers often leave comments about the color quality of a diamond.