Help please, esp. from those who had experience going through disputes with Diamonds International!
My friend and I purchased 2 tanzanite loose stones for the price of approx. USD4500 and USD3800 respectively from their St. Thomas shop while travelling with a cruise and we discovered after returning to the cruise ship that what was sold to us are of inferior quality to what was described in the certificates. Specifically we could see by naked eye inclusions in the gems which were not detectable under the lighting conditions in the shop. Both gems have inclusions but was sold to us as ''eye clean''. Moreover, on the certificates, the ''Cut'' category was filled in with the description ''Oval'', which is an error; DI should have put in grading such as ''excellent, good, fair'' etc. One of the gems was cut ''fair'' and the other was ''good''. The colour on the certs are ''Excellent'', while being appraised the colour are ''vivid''. The misrepresentation and the omission of key info on the Cut category are both confirmed by an independent gemmologist''s appraisal report. In layman''s terms, we were ''cheated'' by this merchant!
Having gone through a lot of red tape at their Nassau shop which is the next port call after St. Thomas and that our case of merchandise misrepresentation confirmed by an independent gemmologist, we decided to request a full refund as there is absolutely no guarantee that an exchange from DI will provide us with a fair deal of gems that match descriptions in quality.
The NYC customer service, now argues that my claims have no grounds because according to the purchase Terms & Conditions (T&C) there needs to be two colour and/or two clarity grades'' difference in order for them to provide a money back guarantee. However, the T&C is written "If we are beyond one color and/or clarity grade, TI will offer a money back guarantee after receipt of the item in its original condition." (note: TI = Tanzanite International, a subsidiary under Diamonds International)
By English terms, the clause should mean "If we are beyond one and/or clarity grade [compared to the colour and/or clarity stated on the certificate]", which would mean one grade, not two grades. Di is twisting the meaning of their T&C!
Moreover, if Di really means two grades, Di then is a company that sets out to cheat, as this means that they could sell colour E diamonds marking them as colour D diamonds and getting away by their way of interpreting the T&C! If this is the case, this is unprofessional and dishonest. And this is what they are trying to do with my Tanzanite case.
I would like a full refund from DI and I understand there are members in this forum having gone through the same ''ordeal''. Help please help please - please provide pointers as where are the pressure points to push to enable success in getting a full refund.
Thanks to all offering help in advance!
My friend and I purchased 2 tanzanite loose stones for the price of approx. USD4500 and USD3800 respectively from their St. Thomas shop while travelling with a cruise and we discovered after returning to the cruise ship that what was sold to us are of inferior quality to what was described in the certificates. Specifically we could see by naked eye inclusions in the gems which were not detectable under the lighting conditions in the shop. Both gems have inclusions but was sold to us as ''eye clean''. Moreover, on the certificates, the ''Cut'' category was filled in with the description ''Oval'', which is an error; DI should have put in grading such as ''excellent, good, fair'' etc. One of the gems was cut ''fair'' and the other was ''good''. The colour on the certs are ''Excellent'', while being appraised the colour are ''vivid''. The misrepresentation and the omission of key info on the Cut category are both confirmed by an independent gemmologist''s appraisal report. In layman''s terms, we were ''cheated'' by this merchant!
Having gone through a lot of red tape at their Nassau shop which is the next port call after St. Thomas and that our case of merchandise misrepresentation confirmed by an independent gemmologist, we decided to request a full refund as there is absolutely no guarantee that an exchange from DI will provide us with a fair deal of gems that match descriptions in quality.
The NYC customer service, now argues that my claims have no grounds because according to the purchase Terms & Conditions (T&C) there needs to be two colour and/or two clarity grades'' difference in order for them to provide a money back guarantee. However, the T&C is written "If we are beyond one color and/or clarity grade, TI will offer a money back guarantee after receipt of the item in its original condition." (note: TI = Tanzanite International, a subsidiary under Diamonds International)
By English terms, the clause should mean "If we are beyond one and/or clarity grade [compared to the colour and/or clarity stated on the certificate]", which would mean one grade, not two grades. Di is twisting the meaning of their T&C!
Moreover, if Di really means two grades, Di then is a company that sets out to cheat, as this means that they could sell colour E diamonds marking them as colour D diamonds and getting away by their way of interpreting the T&C! If this is the case, this is unprofessional and dishonest. And this is what they are trying to do with my Tanzanite case.
I would like a full refund from DI and I understand there are members in this forum having gone through the same ''ordeal''. Help please help please - please provide pointers as where are the pressure points to push to enable success in getting a full refund.
Thanks to all offering help in advance!
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