blueberryblue
Rough_Rock
- Joined
- May 18, 2018
- Messages
- 5
Hello there, I am hoping the experts on this forum will be able to help me with this question. A few months ago, I had a not so great experience with GemsNY, we actually flew to NY just to see the sapphires in person, because everyone says it is more accurate, better etc etc. My one big criteria was that it was unheated, and I was just going to pick a blue shade that I liked. So during the appointment with them, we picked out a beautiful sapphire, lovely deep blue color etc and luckily I had read enough discussions on this forum and insisted that we get a AGL cert instead of just the UGL and GIA one they offered, eventhough we have to pay for it out of pocket. I'm so glad we did, because..
Two weeks later, results came back that the stone was heated! But what followed after that was what made me really want to write a review about them on Sitejabber or Yelp, but I want to be fair, so I want to ask and clarify with the experts here first and see if their reasoning/excuse is logical. First of course, sales person said he was shocked because both GIA and UGL said untreated. Then his reason was that sapphires can get heated underground before they are mined, and so can show up as 'heat treated.'
This a direct quote from their response in the email:
" GIA is a reputed lab and generally it is a rare case where they will differ on treatment with AGL (however we have seen it multiple times in the past, both ways). There are cases where we have AGL certified untreated and GIA has given heated (has happened numerous times). Again this is an opinion of the lab if the gem was naturally heated underground or if heated above ground based on their observations. "
I can't find anything online regarding 'Naturally heated underground" showing up mistakenly in the lab report as "heat treated" , so could someone help me and see how accurate this statement is before I decide to post anything? They did refund our purchase price fully of course, but I have never heard of that reasoning before.
It didn't help that they refused to send me a copy of the AGL cert to take a look at, and also a week later, I saw the same sapphire back up on their website listed as 'unheated' with no mention of the fact that the sapphire could be heated, and of course, they still only show not GIA and UGL cert and not the incriminating AGL report.
Thank you guys!
Two weeks later, results came back that the stone was heated! But what followed after that was what made me really want to write a review about them on Sitejabber or Yelp, but I want to be fair, so I want to ask and clarify with the experts here first and see if their reasoning/excuse is logical. First of course, sales person said he was shocked because both GIA and UGL said untreated. Then his reason was that sapphires can get heated underground before they are mined, and so can show up as 'heat treated.'
This a direct quote from their response in the email:
" GIA is a reputed lab and generally it is a rare case where they will differ on treatment with AGL (however we have seen it multiple times in the past, both ways). There are cases where we have AGL certified untreated and GIA has given heated (has happened numerous times). Again this is an opinion of the lab if the gem was naturally heated underground or if heated above ground based on their observations. "
I can't find anything online regarding 'Naturally heated underground" showing up mistakenly in the lab report as "heat treated" , so could someone help me and see how accurate this statement is before I decide to post anything? They did refund our purchase price fully of course, but I have never heard of that reasoning before.
It didn't help that they refused to send me a copy of the AGL cert to take a look at, and also a week later, I saw the same sapphire back up on their website listed as 'unheated' with no mention of the fact that the sapphire could be heated, and of course, they still only show not GIA and UGL cert and not the incriminating AGL report.
Thank you guys!