The impression I got when I bought my RH sapphire was that he does not deal directly with the public. He uses a go between. This, of course, was the story of the vendor I bought my RH from. I've never seen any direct contact info for RH. HTH.
I was happy with the stone, totally ga-ga over it. Then, quite frankly, the novelty wore off, and I don't wear it hardly at all. It's way too big for me (2.22ct oval with small side RB diamonds that weigh about 15pts each). Way too much glitz....I should have just gotten a half to 3/4 carat diamond, or so, something small and unobtrusive. But I wanted something "different" than everyone else. Something unique. So now it uniquely decorates my safe.......
Not that this will happen to you. I just am an impulsive buyer, and now I'm paying the price with a lovely engagement ring that sits in a box. My poor husband. I wish he hadn't spent the money on the stone. At least I paid for the setting, so I don't have added guilt that he spent money on something I wear 3-6 times a year.....Now I wear a plain 6mm WG band, that I totally love, and is very me. Simple. Not flashy.
It is truly a lovely stone. But not timeless, for me unfortunately. I've added that to the "should have" list of my life........as in should have thought that thru more carefully..........
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