A week or so ago I posted a thread asking about jewelry insurance...some suggested GemSafe. Please move this thread if it does not belong here.
For the last week or so I've tried to apply for jewelry insurance to cover the new Whiteflash engagement ring I just bought.
Some PSers recommended GemSafe over other insurers due to their lower premiums, so I decided to try it.
The initial online application was easy enough but 2 business days after I submitted the application I received a rejection notice saying I needed to send a different picture to prove possession. As instructed I sent a photo of the ring on a white piece of paper, with today's date. I promptly followed up to let them know that I sent the photo. No response.
This morning I call GemSafe and the rep tells me they received my picture and that she will get the application moved to the front of the pile and that someone will get back to me within the hour. 5 hours pass, no contact, so I call back. Another rep tells me that the rep I spoke to in the morning will get back to me this afternoon. Another 3 hours pass, no calls, no emails. I call back, the same rep answers and puts me on hold for almost 10 minutes then tells me now they need a picture of me holding the ring, with a newspaper with today's date. And that I need to get an appraisal in my state (instead of the receipt from Texas from Whiteflash). I told her it would have been great if they set out the specific photo requirements on the website to avoid all this back and forth. :roll
I told her their lack of responsiveness, failure to call/email back when promised did not inspire a lot of confidence in the event that I ever had to make a claim. She was apologetic but I told her to cancel my application and that I would go with another company.
If an insurer lacks responsiveness and communication when you're trying to sign up to pay them money how will they respond when you make a claim?
Bad experience....very poor customer service. I'm very disappointed in GemSafe.
For the last week or so I've tried to apply for jewelry insurance to cover the new Whiteflash engagement ring I just bought.
Some PSers recommended GemSafe over other insurers due to their lower premiums, so I decided to try it.
The initial online application was easy enough but 2 business days after I submitted the application I received a rejection notice saying I needed to send a different picture to prove possession. As instructed I sent a photo of the ring on a white piece of paper, with today's date. I promptly followed up to let them know that I sent the photo. No response.
This morning I call GemSafe and the rep tells me they received my picture and that she will get the application moved to the front of the pile and that someone will get back to me within the hour. 5 hours pass, no contact, so I call back. Another rep tells me that the rep I spoke to in the morning will get back to me this afternoon. Another 3 hours pass, no calls, no emails. I call back, the same rep answers and puts me on hold for almost 10 minutes then tells me now they need a picture of me holding the ring, with a newspaper with today's date. And that I need to get an appraisal in my state (instead of the receipt from Texas from Whiteflash). I told her it would have been great if they set out the specific photo requirements on the website to avoid all this back and forth. :roll
I told her their lack of responsiveness, failure to call/email back when promised did not inspire a lot of confidence in the event that I ever had to make a claim. She was apologetic but I told her to cancel my application and that I would go with another company.
If an insurer lacks responsiveness and communication when you're trying to sign up to pay them money how will they respond when you make a claim?
Bad experience....very poor customer service. I'm very disappointed in GemSafe.
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