PGTips
Rough_Rock
- Joined
- May 6, 2005
- Messages
- 78
Okay, I''m trying to stay calm here...
As you may know, I mentioned a couple weeks ago that I STILL have not received the EGL certificate for the ascher cut diamond we purchased MONTHS ago! You guys advised me to contact Abazias, so I did. I not only emailed, but I phoned. And STILL, no response!!! I don''t know what to do now! I send emails and usually, though it takes days to hear back, I usually get a response. Now it has been TEN DAYS since the last email I sent, and they haven''t written back. I have tried calling and can never get through. I am calling during their open business hours. I have left two phone messages and no one has called me back.
What do I do? I am feeling absolutely sick. This diamond, while it was a good deal for what we got, is worth far less without its certificate. Abazias said that they are not able to get a duplicate made of the original EGL certificate. So that leaves me thinking they would need to re-certify the diamond by taking it out of the setting. I am sure this weakens the prongs, doesn''t it? That is the last thing I would want.
I''m at a loss as to what we should do. How do I get this company respond to me? What do I do now??
As you may know, I mentioned a couple weeks ago that I STILL have not received the EGL certificate for the ascher cut diamond we purchased MONTHS ago! You guys advised me to contact Abazias, so I did. I not only emailed, but I phoned. And STILL, no response!!! I don''t know what to do now! I send emails and usually, though it takes days to hear back, I usually get a response. Now it has been TEN DAYS since the last email I sent, and they haven''t written back. I have tried calling and can never get through. I am calling during their open business hours. I have left two phone messages and no one has called me back.
What do I do? I am feeling absolutely sick. This diamond, while it was a good deal for what we got, is worth far less without its certificate. Abazias said that they are not able to get a duplicate made of the original EGL certificate. So that leaves me thinking they would need to re-certify the diamond by taking it out of the setting. I am sure this weakens the prongs, doesn''t it? That is the last thing I would want.
I''m at a loss as to what we should do. How do I get this company respond to me? What do I do now??