Ok... so I am getting my setting custom made from a local jeweler who was recommended by my appraiser, and has also been used by several people on this board in the past. After reading glowing reviews I was pretty comfortable about using this company.
2 weeks ago I went in and had a consultation to sit down and design the setting. I came out happy with the design we came up with, but I was sort of put off by the lack of advice the jeweler was giving me... he didn''t really make suggestions or brain storm with me.. he just handed me a catalog and told me to go through it and look for ideas.
I was told my appraiser that this jeweler could turn around a ring in a few days if needed, but I didn''t, so we settled on having the ring done in 2 weeks. After 1 week I was supposed to have CAD drawings of my ring.... after 1 week I did not receive the drawings and contacted the jeweler. 5 more days pass and I receive nothing, so I call him again and get a huge apology about that and the "don''t you worry.. you''re in good hands" thing. He sent the pictures an hour or so later.
Ok, so this was 2 days ago that I got the pictures, and the ring it supposed to be done today. I call him yesterday to confirm that it will be done today and after him telling me that he''ll need most of the day to get it done I start to think that he probably hasn''t even started it. So now, today, an hour before it is supposed to be done, he calls and says he''ll need until at least 5:30. The first thing that runs through my head is "great... so you''re going to do a rush job to get this done by the end of today.. that''s the LAST thing I want". This is just so frusturating, and not at all the service I was expecting to receive.
Were my expectations too high? or do you think I have every right to be a little PO''d about how this is all playing out.
Whew... thanks for reading my rant.
2 weeks ago I went in and had a consultation to sit down and design the setting. I came out happy with the design we came up with, but I was sort of put off by the lack of advice the jeweler was giving me... he didn''t really make suggestions or brain storm with me.. he just handed me a catalog and told me to go through it and look for ideas.
I was told my appraiser that this jeweler could turn around a ring in a few days if needed, but I didn''t, so we settled on having the ring done in 2 weeks. After 1 week I was supposed to have CAD drawings of my ring.... after 1 week I did not receive the drawings and contacted the jeweler. 5 more days pass and I receive nothing, so I call him again and get a huge apology about that and the "don''t you worry.. you''re in good hands" thing. He sent the pictures an hour or so later.
Ok, so this was 2 days ago that I got the pictures, and the ring it supposed to be done today. I call him yesterday to confirm that it will be done today and after him telling me that he''ll need most of the day to get it done I start to think that he probably hasn''t even started it. So now, today, an hour before it is supposed to be done, he calls and says he''ll need until at least 5:30. The first thing that runs through my head is "great... so you''re going to do a rush job to get this done by the end of today.. that''s the LAST thing I want". This is just so frusturating, and not at all the service I was expecting to receive.
Were my expectations too high? or do you think I have every right to be a little PO''d about how this is all playing out.
Whew... thanks for reading my rant.
300x240.png)