Exceldiamonds?

[Kal-El in SLO]

So, last week I sent an inquiry about a particular diamond and got no response. I called Barry and asked if he could take note of my inquiry over the phone, and he said, "no, just use the website." I sent another inquiry, no reply.

I understand that this is the busiest time of the year for jewelers, but other businesses like whiteflash have spent loads of time with me over the last week. Does anyone know what''s up with exceldiamonds? is it normal for them to take a long time to respond?

 

[bgray]

I have been under-impressed myself

 

[ChunkyCushionLover]

Date: 12/15/2009 4:46:12 PM
Author:Kal-El in SLO
So, last week I sent an inquiry about a particular diamond and got no response. I called Barry and asked if he could take note of my inquiry over the phone, and he said, ''no, just use the website.'' I sent another inquiry, no reply.

I understand that this is the busiest time of the year for jewelers, but other businesses like whiteflash have spent loads of time with me over the last week. Does anyone know what''s up with exceldiamonds? is it normal for them to take a long time to respond?

Not impressed either, and equally not impressed by some of the selected stones they found for their customers.

 

[Kal-El in SLO]

The only reason why I''m still looking at their site is because they make one of the best looking Tiffany 6-prong channel-set replicas...and I want to purchase the diamond and setting from the same place.

If it wasn''t for exceldiamonds having that setting, I would be going whiteflash all the way. Now I''m in the process of seeing if whiteflash can make that setting.

 

[Regular Guy]

For anyone with the name of Superman, I''d like to be helpful.

Maybe ask for Judah?

 

[BAM54321]

When I sent an email about a stone Judah got back to me the same day. Overall, I found him to be very helpful and timely. In the end, I bought the stone...and it is pure fire.

 

[SB621]

I know what your talking about- their tiffany replica is amazing. Someone posted their''s on here last month and I was really impressed. With that said- if they dont'' get back to you soon I would also contact Mark at engagement rings direct. I think he also does a beautiful replica as well.

 

[Judah Gutwein]

Kal-El,

Just picked up this thread. I'm very sorry your e-mails were not returned.

I tried searching the archives based on your user name and could not find an e-mail (of course your e-mail may feature a different name/sequence). Sometimes e-mails get stuck in our spam filters. Perhaps this is what happened, since we try to be very timely with our responses. Perhaps you can try again, we'd love to help you out.

I'd also like to take this opportunity address the earlier statement copied below:

....."and equally not impressed by some of the selected stones they found for their customers".

We do not "select" stones for our customers unless specifically asked. It is not accurate to extrapolate as much from the images (ASET, IS etc.) provided by Excel and posted by OP's who are requesting feedback on these boards.

The way we operate is with full transparency. We indicate on our website that we provide comprehensive data (ASET, IS, Photos etc.) upon request. Obviously, not every listed diamond on our website is an ideal light performer. However, not every customers' "ideal diamond" is an ideal light performer.

Customers have personal considerations when it comes to diamonds and they inquire for additional data on the stones which they are potentially interested in and which they have selected. Our job is to empower them by providing them with this data so that they can make an informed decision.

The fact that we provide this data on all diamonds and upon request, is not and should not be an indication that we have "selected" the stone.

 

[ChunkyCushionLover]

Date: 12/16/2009 10:07:56 AM
Author: Judah Gutwein
Kal-El,

Just picked up this thread. I''m very sorry your e-mails were not returned.

I tried searching the archives based on your user name and could not find an e-mail (of course your e-mail may feature a different name/sequence). Sometimes e-mails get stuck in our spam filters. Perhaps this is what happened, since we try to be very timely with our responses. Perhaps you can try again, we''d love to help you out.

I''d also like to take this opportunity address the earlier statement copied below:

.....''and equally not impressed by some of the selected stones they found for their customers''.

We do not ''select'' stones for our customers unless specifically asked. It is not accurate to extrapolate as much from the images (ASET, IS etc.) provided by Excel and posted by OP''s who are requesting feedback on these boards.

The way we operate is with full transparency. We indicate on our website that we provide comprehensive data (ASET, IS, Photos etc.) upon request. Obviously, not every listed diamond on our website is an ideal light performer. However, not every customers'' ''ideal diamond'' is an ideal light performer.

Customers have personal considerations when it comes to diamonds and they inquire for additional data on the stones which they are potentially interested in and which they have selected. Our job is to empower them by providing them with this data so that they can make an informed decision.

The fact that we provide this data on all diamonds and upon request, is not and should not be an indication that we have ''selected'' the stone.

Judah,

There are many PS vendors who try to educate and "guide/sell" customers towards stones that perform well in general.
When the customer inquires about a stone or gives them their preferred specs and budget they maintain their reputation and try to ensure the customer receives the best cut stone that fits their budget and 4 Cs. It is this attention to cut quality that seperates that vendor from the others who will just sell you any stone available.

Your post seems to indicate you don''t try to influence your customer''s choice of diamond and that would explain quite clearly why I have seen stones I wasn''t impressed with posted by your customers in the SMTR threads.

Thanks for the clarification I did not mean to imply you select stones for all customers.

CCL

 

[Kal-El in SLO]

Hi Judah,

In addition to email, I also tried using the "CONTACT US FOR MORE INFORMATION" form that is embedded in your website. I can maybe see one email or contact form falling through the cracks, but not four or five. If I were buying a pair of shoes, it would be no big deal...but when I''m buying a little rock that costs as much as a car, I want piece of mind.

I appreciate you coming on here and addressing my concerns. I will definitely keep that in mind and consider looking at exceldiamonds for future purchases...but for my girlfriend''s engagement ring, I''m going elsewhere.

For future dealings, do you have a number where I can contact you directly?

 

[Judah Gutwein]

Kal el,

If the e-mail address got caught in a spam filter for whatever reason, we would not receive any number of e-mails. It's a moot point I guess and I apologize again that we were unable to address you and satisfy you properly.

Sure thing: [email protected]

CCL,

Duly noted, thanks. Perhaps there are two schools of thought?

While some vendors may seek to only promote their ideal cut diamonds (not sure then, why they would showcase many thousands of non-ideal stones which they have no intention of selling according to the premise given), we do not see it that way.

Our business model is to let the customer himself/herself decide what their personal and individual "ideal" is and based on their own criteria and our provided qualitative and quantitative data. This approach is in fact, designed to educate and elucidate and not to obfuscate.

Every single diamond listing on our website features a sentence to describe our commitment to provide additional and actual data upon request. If the customer does not ask for additional data and simply asks us for our recommendation, we provide it. If however, the customer requests the data, we do our best to oblige.

Sometimes, the actual data will in fact discriminate (against) and incriminate the diamond in question. In other instances, the data will showcase a gorgeous high octane light performer.

When the customer specifically asks for and receives this information, they typically do one of three things:

1. Make an informed decision regarding the diamond(s) on their own and based upon the data we provided.
2. Ask us for our input and thoughts on the supplied data/diamond (before making a decision), in which case we are glad to oblige.
3. Post the images on a forum such as this and request feedback from the viewers.

Our position is that we will not intervene and insert/assert our own opinions, preference and subjectivity into the mix, unless specifically asked. Our confidence in this approach, stems from the success it has yielded and the knowledge that we have empowered the customer with transparent and valuable data.

Therefore, to reiterate and for the record (thanks for this opportunity to clarify), the fact that an OP posts diamond images they have requested us to provide, is not an indication that we have specifically and arbitrarily selected, promoted, or encouraged said OP to purchase the diamond.

Cheers,

 

[Dreamer_D]

CCL I am not sure where you got the impression that many/most other PS vendors only sell superideals. GOG and WF and JA all sell a wide range of cut quality diamonds regularly to their customers. That is why they have them in stock (or available readily). That these customers do not post them on PS is neither here nor there. The only regular PS vendor whom I know does not sell non-ideals is Brian Gavin Diamonds. They only sell their branded H&As in RBs.

Judah Your responses were very well put. I do hope that the issue with the website can be fixed, if indeed it is a common issue. I have not seen it commented upon here before.

 

[ChunkyCushionLover]

Date: 12/16/2009 2:05:38 PM
Author: dreamer_dachsie
CCL I am not sure where you got the impression that many/most other PS vendors only sell superideals. GOG and WF and JA all sell a wide range of cut quality diamonds regularly to their customers. That is why they have them in stock (or available readily). That these customers do not post them on PS is neither here nor there. The only regular PS vendor whom I know does not sell non-ideals is Brian Gavin Diamonds. They only sell their branded H&As in RBs.

Judah Your responses were very well put. I do hope that the issue with the website can be fixed, if indeed it is a common issue. I have not seen it commented upon here before.

DD,

Both you and Judah have seemed to read something that is not listed in any of my posts in this thread. You both assumed I was referring to rounds and superideals. Where did I write anything even close to that?

My comments were actually referring to fancy diamonds (cushion cut etc.) and if you read carefully "the best cut given the budget and 4 Cs" quite often does not refer to superideals as these often are sold at a premium and would not fit into a budget and 4C requirements.

Regards,
CCL

 

[Judah Gutwein]

I "assumed" no such thing.
I understood your original statement and subsequent comments in its context and responded accordingly.