1 1/2 mos. ago I took my 3/4 princess cut diamond to a national chain store and had the diamond set in a new semi-mount. The solitaire was purchased for $4200 at the same chain store 10 yrs ago, but at a different location. The diamond was inspected, weighed and dimensions of the solitaire were taken before the jeweler set it that same day.
About 2 weeks ago, the solitaire fell out and I took back to the jewelry store to have reset. The mgr inspected the diamond to make sure there were no scratches or cracks, said there were none and valued the diamond at $4700. They wrote me a claim ticket and said it would take a week. Earlier this week I went to pick up my ring, and immediately noticed that it was not my original diamond. I am not a diamond expert, but I owned that diamond for 10 yrs and admired it 100 times a day for the entire time I owned it. The shape was different, the color was yellowish, it did not have the same brilliance, and when inspected under the scope, it had a huge flaw in it that was never there before. I brought it to the mgr''s attention, and he measured it using a special diamond gauge. He pulled my original paperwork and the specs did not match up to the specs taken by their own people 1 1/2 mos when I purchased the semi-mount. Despite that, he swore up and down it was my diamond but promised to take it up with his manager. We refused to accept it and left it there.
The next day the store mgr talked to my fiancee and said that he pulled my receipt from 10 yrs ago and the current diamond fits the "general description" of the original purchase. All the old receipt says is the SKU # 3/4 PC and some other description he couldn''t explain, and the price. As far as I''m concerned, "generally" does not mean "exactly". I think Webster''s would agree. In any event, based on this "general" description, the mgr swore up and down again that this was my diamond. When my fiancee asked him to value the current diamond, the mgr said it was worth $2200.
Unfortunately, I don''t have a GIA certification, laser inscription or independent appraisal. Therefore, I understand it is my word against theirs. But let me reiterate the reasons why its not my diamond: 1. appearance alone (and my intimate knowledge of it); 2. specs do not match; and 3) based on mgr''s opinion, diamond is only worth $2200 today but was $4700 2 weeks ago and $4200 10 yrs ago. Am I missing something here? Can a gemologist on this site please explain to me what is going on?
By the way, I spoke with the regional mgr today who is looking into this problem and who assures me it will be resolved to my satisfaction. They better hope so, I''m getting married in 1 month and will have no problem turing into a bridezilla
About 2 weeks ago, the solitaire fell out and I took back to the jewelry store to have reset. The mgr inspected the diamond to make sure there were no scratches or cracks, said there were none and valued the diamond at $4700. They wrote me a claim ticket and said it would take a week. Earlier this week I went to pick up my ring, and immediately noticed that it was not my original diamond. I am not a diamond expert, but I owned that diamond for 10 yrs and admired it 100 times a day for the entire time I owned it. The shape was different, the color was yellowish, it did not have the same brilliance, and when inspected under the scope, it had a huge flaw in it that was never there before. I brought it to the mgr''s attention, and he measured it using a special diamond gauge. He pulled my original paperwork and the specs did not match up to the specs taken by their own people 1 1/2 mos when I purchased the semi-mount. Despite that, he swore up and down it was my diamond but promised to take it up with his manager. We refused to accept it and left it there.
The next day the store mgr talked to my fiancee and said that he pulled my receipt from 10 yrs ago and the current diamond fits the "general description" of the original purchase. All the old receipt says is the SKU # 3/4 PC and some other description he couldn''t explain, and the price. As far as I''m concerned, "generally" does not mean "exactly". I think Webster''s would agree. In any event, based on this "general" description, the mgr swore up and down again that this was my diamond. When my fiancee asked him to value the current diamond, the mgr said it was worth $2200.
Unfortunately, I don''t have a GIA certification, laser inscription or independent appraisal. Therefore, I understand it is my word against theirs. But let me reiterate the reasons why its not my diamond: 1. appearance alone (and my intimate knowledge of it); 2. specs do not match; and 3) based on mgr''s opinion, diamond is only worth $2200 today but was $4700 2 weeks ago and $4200 10 yrs ago. Am I missing something here? Can a gemologist on this site please explain to me what is going on?
By the way, I spoke with the regional mgr today who is looking into this problem and who assures me it will be resolved to my satisfaction. They better hope so, I''m getting married in 1 month and will have no problem turing into a bridezilla
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