I feel sick
, my husband has just bought me a beautiful 10 year anniversery eternity ring (4 weeks ago) and today I noticed one of the diamonds has fallen out. There are 11 diamonds each around 15 points. Obvioiusly we are taking it back to the jeweller store tomorrow and have called them and explained. Now the exchange/refund time period has elapsed, and I really love the ring so dont reallly want to change it, but at the same time what should I be expecting to happen when I visit the jewellery store. The store is a high end jewellery store - so not some little dodgy store.
I would expect them at this short time frame to replace the diamond free of charge and fix the problem. But now I am worried about the integrity of the ring setting, and will it happen again??
Are there best practice standards or industry norms for reputable high end jewellery stores in relation to this -
what time frame can I expect them to guarnatee that stones wont fall out under normal conditions?? What is my recorse if they fix it and over the next 5 - 10 years this happens again and again? I love my eternity ring and want to have it until I am old and grey
, and plan to wear it regulary (expect when cleaning, gardening etc). In short, what should I expect the jewellery store to do, what should I ask regarding the future and this ring style and potenitall diamonds falling out and anything else I should say or ask for / make sure they provide in terms of future guranteee/ checks.
It is a really low set ring, and the 11 stones seem to be seamlessly set. Will try to attach a photo but am having problems.
Thanks heaps for any advise /suggestions
D2B
![memoire_il[1].jpg memoire_il[1].jpg](https://www.pricescope.com/community/data/attachments/21/21171-4b86bffe663e68d57dcacf636fffa8d5.jpg?hash=S4a__mY-aN)

I would expect them at this short time frame to replace the diamond free of charge and fix the problem. But now I am worried about the integrity of the ring setting, and will it happen again??
Are there best practice standards or industry norms for reputable high end jewellery stores in relation to this -
what time frame can I expect them to guarnatee that stones wont fall out under normal conditions?? What is my recorse if they fix it and over the next 5 - 10 years this happens again and again? I love my eternity ring and want to have it until I am old and grey

It is a really low set ring, and the 11 stones seem to be seamlessly set. Will try to attach a photo but am having problems.
Thanks heaps for any advise /suggestions
D2B
![memoire_il[1].jpg memoire_il[1].jpg](https://www.pricescope.com/community/data/attachments/21/21171-4b86bffe663e68d57dcacf636fffa8d5.jpg?hash=S4a__mY-aN)