Hi,
I bought a (rather beautiful) diamond ring online from the US on the 7th July. The vendor said he had shipped it to me in the UK on a guaranteed 3-5 day postal delivery, and promised me that I would have it by today at the latest. I also asked him that at an absolutely worst case scenario I would have it within 10 days and he again reassured me.
5 days after shipping the status of the ring is 'awaiting customs clearance'. As I am going away this coming Monday to Italy to make the proposal - where I have the restaurant, the hotel, the champagne, the flowers all arranged, but at the minute no ring - I am very anxious that I haven't yet received it within the 'guaranteed delivery' window, and the clock is ticking as to how is long left before I have to think about making alternative arrangements i.e buying another ring and sending this back when it finally arrives.
I have spoken with UK customs who have said that it has been sent to their delivery contractor UPS - but that I will need to provide UPS with proof of how much I paid for the ring before they will send it to me. UPS however are saying that they haven't received the ring from customs and until they do they will not be requiring anything from me. So right now neither party are taking responsibility for having the ring - which is obviously a big concern.
Has anyone had a similar experience, and if so do you have advice on how I can hurry this along/make sure the ring hasn't gone missing?
I am assuming that the vendor, being the person who sent it, insured it and guaranteed me I would have it in time etc could somehow be helping me with this?
Thanks in advance.
I bought a (rather beautiful) diamond ring online from the US on the 7th July. The vendor said he had shipped it to me in the UK on a guaranteed 3-5 day postal delivery, and promised me that I would have it by today at the latest. I also asked him that at an absolutely worst case scenario I would have it within 10 days and he again reassured me.
5 days after shipping the status of the ring is 'awaiting customs clearance'. As I am going away this coming Monday to Italy to make the proposal - where I have the restaurant, the hotel, the champagne, the flowers all arranged, but at the minute no ring - I am very anxious that I haven't yet received it within the 'guaranteed delivery' window, and the clock is ticking as to how is long left before I have to think about making alternative arrangements i.e buying another ring and sending this back when it finally arrives.
I have spoken with UK customs who have said that it has been sent to their delivery contractor UPS - but that I will need to provide UPS with proof of how much I paid for the ring before they will send it to me. UPS however are saying that they haven't received the ring from customs and until they do they will not be requiring anything from me. So right now neither party are taking responsibility for having the ring - which is obviously a big concern.
Has anyone had a similar experience, and if so do you have advice on how I can hurry this along/make sure the ring hasn't gone missing?
I am assuming that the vendor, being the person who sent it, insured it and guaranteed me I would have it in time etc could somehow be helping me with this?
Thanks in advance.