Cait Lorah
Rough_Rock
- Joined
- Jan 9, 2021
- Messages
- 10
My husband and I married before we got rings cause we wanted to plan/save up for a wedding with our family but got married sooner cause of military. He picked out a ring from Brilliant Earth based on three settings I gave him, but neither of us did much research on the type of diamond we had wanted.
Essentially I had wanted a .8 - 1 ct diamond, but at the time of purchase he got a .6 ct. Don’t get me wrong, I am very happy about even having a ring regardless, but we figured that with BE’s upgrade policy, getting a .8 ct would be no issue as I spoke with someone over the phone who confirmed it.
We then got told that the ring setting wouldn’t accommodate a bigger size, which we weren’t aware at the time of purchase, and the only way to get a .8 ct or bigger would be to get an entirely new setting and only have $200 for scrap metal to go towards the cost. A new setting alone would cost over $2k.
We’re both pretty bummed by this because I had thought Brilliant Earth had a wonderful upgrade policy only to find out that if I had just picked a different setting then the upgrade would have been possible (essentially what another customer service worker had said to me.)
We aren’t really sure what to do from here. I still love the ring as is, but he feels so bad now for not going into a store and seeing rings beforehand. Is there any recommendations on our situation?
Essentially I had wanted a .8 - 1 ct diamond, but at the time of purchase he got a .6 ct. Don’t get me wrong, I am very happy about even having a ring regardless, but we figured that with BE’s upgrade policy, getting a .8 ct would be no issue as I spoke with someone over the phone who confirmed it.
We then got told that the ring setting wouldn’t accommodate a bigger size, which we weren’t aware at the time of purchase, and the only way to get a .8 ct or bigger would be to get an entirely new setting and only have $200 for scrap metal to go towards the cost. A new setting alone would cost over $2k.
We’re both pretty bummed by this because I had thought Brilliant Earth had a wonderful upgrade policy only to find out that if I had just picked a different setting then the upgrade would have been possible (essentially what another customer service worker had said to me.)
We aren’t really sure what to do from here. I still love the ring as is, but he feels so bad now for not going into a store and seeing rings beforehand. Is there any recommendations on our situation?