DiamCalc Downloading Blues

by Vladimir » Apr 2, 2002

Dear lbaker,

We understand that you can be very angry at us because of the accident but we hope that you are able to suppose that the cause of this accident is not the DiamCalc and to help us to investigate the accident.

Can you please clarify the following points:
1) Where did you download the DiamCalc?
2) Have you installed the product?
3) Please describe what happened when you "double-clicked on the program" (and what was the name of the file you clicked on).
4) How did it wipe out your hard drive? How did it look like?
5) Did you work five years with that one hard drive or you did change them? How do you reinstalled your windows, have you formatted your drive before it? If you have not then can you please check your hard drive for viruses and check the hard drive surface with MS Scandisk utility?

We are sure that the DiamCalc itself could not damage you hard drive and we want to investigate your situation and find out the real causes of this accident.

Please also let me know why you didn't report this to our technical support service?

Sincerely yours,
Vladimir,
DiamCalc Team.

 

by pricescope » Apr 3, 2002

Lbaker... I'm sorry to hear about your mishap

This is really strange 'cause many people had downloaded and setup the program without any problems. This is the first time I hear that this can happen at all!

It sounds like you have a virus on your computer. I just checked the downloaded program with Norton Antivirus - it is clean…