- Joined
- Jan 16, 2007
- Messages
- 57
For my one year anniversary, I am upgrading my solitaire engagement ring to a custom made cushion-shaped halo setting. I chose the same company that I got my engagement ring and wedding ring to create my custom creation. It is now two weeks into being without my engagement ring, along with the fact that creating a custom ring over emails and phone calls, is making me one nervous customer.
Keeping that in mind, there are certain things that have irked me a bit:
1. I was told that my CADS would arrive on a specific date. Because I''ve been emailing and calling my contact at the company so many times, I thought I''ll give him a break by not bombarding him with emails and assumed that the CADS would arrive on time. Minutes before closing, still without any CADs, I called the company and they apologized, the CADS would not be ready until the following Monday due to a delay. I was a bit annoyed that I had to call the very last minute to ask where my CADs were, and they didn''t notify me instead. I was told that I would receive an update Monday morning to make sure that my CADs would be ready that day. Again, I called at 3pm on Monday because I didn''t receive an update that morning, but I DID finally end up receiving my CADs towards late afternoon.
2. I emailed the CAD designer yesterday evening my issues, most importantly, the profile looks NOTHING like the inspiration picture I sent. About an hour ago, they replied back saying they would like to set up a meeting with me to discuss the issues at 10 am tomorrow and for me to reply back immediately so they can send me an interview confirmation. Within 5 minutes, I sent a reply back saying that I will most likely not be available since I''ll be at work, and if I can hop on the phone with them either today or sometime different tomorrow. An hour has passed and I know they''re closed now...but no reply.
Maybe it''s because I work in a customer service position but I''m very prompt on all my communication and I guess i expected the same.
Am I being too picky? I''ve resorted to staring at everyone else''s rings to help the days go by in the meanwhile
Keeping that in mind, there are certain things that have irked me a bit:
1. I was told that my CADS would arrive on a specific date. Because I''ve been emailing and calling my contact at the company so many times, I thought I''ll give him a break by not bombarding him with emails and assumed that the CADS would arrive on time. Minutes before closing, still without any CADs, I called the company and they apologized, the CADS would not be ready until the following Monday due to a delay. I was a bit annoyed that I had to call the very last minute to ask where my CADs were, and they didn''t notify me instead. I was told that I would receive an update Monday morning to make sure that my CADs would be ready that day. Again, I called at 3pm on Monday because I didn''t receive an update that morning, but I DID finally end up receiving my CADs towards late afternoon.
2. I emailed the CAD designer yesterday evening my issues, most importantly, the profile looks NOTHING like the inspiration picture I sent. About an hour ago, they replied back saying they would like to set up a meeting with me to discuss the issues at 10 am tomorrow and for me to reply back immediately so they can send me an interview confirmation. Within 5 minutes, I sent a reply back saying that I will most likely not be available since I''ll be at work, and if I can hop on the phone with them either today or sometime different tomorrow. An hour has passed and I know they''re closed now...but no reply.
Maybe it''s because I work in a customer service position but I''m very prompt on all my communication and I guess i expected the same.
Am I being too picky? I''ve resorted to staring at everyone else''s rings to help the days go by in the meanwhile
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