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Crafted by Infinity situation, 18 March 2020

John P

Ideal_Rock
Trade
Joined
May 1, 2008
Messages
3,563
Dear Friends,

You may have heard about the lockdown in Belgium today.

At this time Crafted by Infinity is halting production. We hope to resume in early April, with a better world situation, but getting back to speed will take time.

For pre-ordered diamonds in-process
  • Your crystals are secure, they are possessed by us, no risk of losing them
  • Those orders will be given first-priority as we resume operations
  • Your retail jeweler will be contacting you personally, to answer any questions you have
For our finished diamonds
  • 90% of our available inventory is in the USA with our retailers
  • This includes an additional batch of Crafted by Infinity which left AGS today, and will be listed soon
  • Our imaging partners are pending closure in NYC, so pics-videos may need to come from your retailer
For our Antwerp personnel

Everyone is following the advised protocols. Paul Slegers informed me that walking/cycling is still allowed, but only alone or with a family member. That creates a silver-lining for his children because they love cycling trips with their father.

Finally, a bright spot from earlier today. The AGSL staff began working before the sun came up to finalize and send-out last batches for clients before they undergo a mandated 30-day closure. Their considerate, extra-effort in this difficult time is truly appreciated.

From myself, Lieve, Paul and the whole team - Positive thoughts, health and strength to all. Hang in there. We will find our way through this.
 
Wow! Things are so surreal these days
 
Be well John -- big hugs to you and the whole CbI family!

ETA: VIRTUAL hugs of course, from a distance of 6 internet feet away! :cheeky:
 
Stay safe!
Prayers are outgoing and will continue for the entire PS family!!!
 
Be well CBI Team!
 
your loyal customer and fans will understand since we know that perfection is worth waiting for! thank you for the update :kiss2:
 
Best wishes to the CBI team - may we all feel grounded again sooner rather than later!
 
Thank you for the update! Stay healthy, all. Warm wishes from scenic, shelter-in-place Bay Area. :)
 
Stay healthy John - thank you for the update!
 
Wow truly everyone is hurting from the pandemic.
I'm sure your clients appreciate the update & hope you all stay well
 
The most important thing is to stay well and safe. This is such an unprecedented situation and my heart is hurting for all of the businesses - and therefore people and their families - that get affected by this from an economic point of view. But this is such a nasty virus, too, and we need you all safe and well! We will get through this, and I know that those who are having to wait for your amazing stones will find the wait worth it. =)
 
Best wishes for your safety and comfort, CBI team!
 
Stay healthy @John Pollard and team CBI. So, does this mean my 2.99ct CBI will be on delay??? :Up_to_something:
 
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Haven't yet had the pleasure of being a customer yet, but certainly hope to be some day! Stay safe!
 
Wishing the best for all my friends at CBI/HPD. You've all felt like family. Stay safe and sane.
 
Everyone at CBI, please take care. I was lucky enough to receive my upgrade a week ago. It puts some brightness in these dark days. So thank you very much for that. =)2
 
John, thanks for updating us.
I hope everyone at CBI to get through this unscathed.

Crazy times!
 
Everyone at CBI, please take care. I was lucky enough to receive my upgrade a week ago. It puts some brightness in these dark days. So thank you very much for that. =)2

Oh boy oh boy, can't wait to see your thread on this! :D
 
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