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Claw prongs catching fibers. Send back to WF?

WDWDiamond

Shiny_Rock
Joined
May 27, 2021
Messages
158
Hi all. I have been loving my new upgrade but am finding that I am picking fibers out of my prongs multiple times a day. Is this a claw prong thing? My last head did not have claw prongs and I did get the occasional fiber but not very often. If I run my fingernail over the prongs I can feel it catch under one of the prongs. Should I send back to WF to fix or is this normal? I am asking here first before reaching out to them. 8592D534-BC6D-497D-8675-6ACA7F4C29A4.jpeg672FDFF6-27B2-4908-BCF3-DC6190A45C69.jpeg
 
By looking at your pictures -
(clicking on them to see the clearer version)
I would want the prongs adjusted.
 
Yes, I’d sent it back. You can clearly see there’s a gap between the prongs and the stone…this can also be a security issue if it snags and you pull hard enough.

DCE7176A-521C-4782-BE8A-06D966E26F36.jpeg
 
Nothing to add, just a thritto to have them fix it. Won’t be a complicated fix for them!
 
Just updating my thread for fellow PSers. WF fixed the prongs and they now sit beautifully flush. They actually remade the whole head. Shipped everything overnight shipping. I can’t say enough good things about WF. The whole team is top notch.
 
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