Hello All:
I am new to this forum and joined for some specific advice. I was recently in the market for an engagement ring and after looking very long and hard I found the right setting on a wholesaler''s website. Since the company would not sell to me directly, I found a local Jeweler and decided to have them order the semi-mount for me. The ring was to be set with 6*0.05ct side-stones which I decided to purchase from the Jeweller. My specs on the side-stones were simple G-H color with VS2 clarity and I wanted the ring in 18k white gold.
I received the semi-mount yesterday after two weeks of waiting. They had finished the ring and set it with the side-stones. As soon as I left the store, I went to a different jeweler to get a second look at the stones and the setting. I was infuriated to know that the stones had been poorly set and atleast 3 were precariously loose. They were at best an SI2 - I1 clarity and one of them had a chip right on the table. The ring is also dented in 4 places and there is no stamp on it identifying it as 18k gold.
I would really appreciate some advice on how I should approach the Jeweler in question. Should I just get my money back or get the authorities involved. What kind of rights do I have in the matter and what sort of offense would this be categorized as. I have the receipt for the purchase which states the clarity of the diamonds to be VS2 and ring to be of 18k gold.
Please HELP!!
I am new to this forum and joined for some specific advice. I was recently in the market for an engagement ring and after looking very long and hard I found the right setting on a wholesaler''s website. Since the company would not sell to me directly, I found a local Jeweler and decided to have them order the semi-mount for me. The ring was to be set with 6*0.05ct side-stones which I decided to purchase from the Jeweller. My specs on the side-stones were simple G-H color with VS2 clarity and I wanted the ring in 18k white gold.
I received the semi-mount yesterday after two weeks of waiting. They had finished the ring and set it with the side-stones. As soon as I left the store, I went to a different jeweler to get a second look at the stones and the setting. I was infuriated to know that the stones had been poorly set and atleast 3 were precariously loose. They were at best an SI2 - I1 clarity and one of them had a chip right on the table. The ring is also dented in 4 places and there is no stamp on it identifying it as 18k gold.
I would really appreciate some advice on how I should approach the Jeweler in question. Should I just get my money back or get the authorities involved. What kind of rights do I have in the matter and what sort of offense would this be categorized as. I have the receipt for the purchase which states the clarity of the diamonds to be VS2 and ring to be of 18k gold.
Please HELP!!