Cartier service / repair

[rokung]

How important is the Cartier Certificate? Do I need to present that to them if I need any service / repair in the future? They should be able to identify whether the rings are authentic without the Certificate, right?

Thanks in advance.

 

[ame]

They should have your record of sale and when you give your name it will be linked to your item.

 

[rokung]

Hi ame, any chance you know that the sale history database is shared globally? or I need to go back to where I bought it?

 

[ame]

Hi ame, any chance you know that the sale history database is shared globally? or I need to go back to where I bought it?

It should be global. But if you have a sales associate you regularly work with or who worked with you that you trust, it might be wise to start there.

 

[Malbec54]

I have had to present my certificate for my watch, but not my love ring.

 

[baby monster]

I didn't have to show a certificate when I last serviced my watch. They just looked up the numbers engraved on the back. It was long out of warranty though so there was no way that anything was covered.

 

[brellymom]

I purchased a Cartier ring secondhand, no cert. Needed work on it - so I took it into Cartier and they sent it to their NY office. I kept my fingers crossed that it was authentic. It was, they did a great job, no questions asked even without the paperwork. So you should be fine.

 

[missy]

When I had my mom's Cartier black opal resized for me I had to present the original bill of sale/certificate. This was at the Cartier on fifth ave in NYC.

ETA: My dad bought it for my mom at the NYC Cartier in 1972 and the reason they wanted the bill of sale is that they wouldn't resize a black opal ring that wasn't theirs as it is a very delicate endeavor (as per the sales associate).