RebeccaAnne
Rough_Rock
- Joined
- Feb 20, 2012
- Messages
- 4
My fiance purchased this engagement ring from a local jewelry store. It is part of the Gabrielle Diamond Jewelry Collection. It was not sold as a set, he purchased the setting and then picked out a loose diamond for the center stone. We recently went back to the store to purchase a matching band and we've been having nothing but troubles now. I had asked for the specific match to this ring, the sales person wanted me to try on all the rings in the store first to see if anything else matched. Nothing did. As you can see, it's got a bit of height to it, and I want the band to match the height of the setting. Everything I tried on was shorter than the setting and it really cast a huge shadow over the band and look entirely wrong. Another thing, it's a single prong setting, and that single prong is very small. Not even a millimeter in diameter.
After trying everything on, they said they would contact their Gabrielle rep and get back to me. Two weeks later and they've contacted me a couple times by email (only after I complained on their Facebook page) to let me know the match that Gabrielle came back with had 9 stones and was a smaller tcw than my ring. Which means the stone sizes obviously don't match up and the sales person said she didn't think it was a good match. Nothing since. I have asked for pictures of this apparent match that Gabrielle thinks they have, I have asked for more information as to what the Gabrielle Diamond Jewelry Collection even is and what the name of my setting is or if there was some sort of catalog number for this setting so I could try to find the match on my own. They are so hesitant to give me any information whatsoever, which is very frustrating.
Everything I find online that has a shared prong setting, it's not the single prong that is the style of my ring. I specifically wanted this ring because of the single prong setting. Every single prong setting I do find, the single prong "knob" or what have you, is pretty thick, or square...it's not the tiny less than a millimeter in diameter prong in my setting.
Can anybody help me please? Any info you have would be great. Are there terms that describe this ring that would help me in my google searching? Anyone have any experience with custom work? Is it going to cost and arm and a leg?
Thank you SO much.

After trying everything on, they said they would contact their Gabrielle rep and get back to me. Two weeks later and they've contacted me a couple times by email (only after I complained on their Facebook page) to let me know the match that Gabrielle came back with had 9 stones and was a smaller tcw than my ring. Which means the stone sizes obviously don't match up and the sales person said she didn't think it was a good match. Nothing since. I have asked for pictures of this apparent match that Gabrielle thinks they have, I have asked for more information as to what the Gabrielle Diamond Jewelry Collection even is and what the name of my setting is or if there was some sort of catalog number for this setting so I could try to find the match on my own. They are so hesitant to give me any information whatsoever, which is very frustrating.
Everything I find online that has a shared prong setting, it's not the single prong that is the style of my ring. I specifically wanted this ring because of the single prong setting. Every single prong setting I do find, the single prong "knob" or what have you, is pretty thick, or square...it's not the tiny less than a millimeter in diameter prong in my setting.
Can anybody help me please? Any info you have would be great. Are there terms that describe this ring that would help me in my google searching? Anyone have any experience with custom work? Is it going to cost and arm and a leg?
Thank you SO much.
