ruby59
Ideal_Rock
- Joined
- Feb 5, 2004
- Messages
- 3,553
http://www.etsy.com/help/article/483#transaction_problems
Found the etsy web page dealing with returns of items not as described. Unfortunately, when it comes to a custom order, the information provided is very vague. The first step is to contact the vendor, which you did. I would then escalate it as per their guide.
I have never sold on etsy, so I do not know the dynamics there if they favor the seller or the buyer. The seller is protected if they show accurate pictures. Did she show you how this was supposed to look. Etsy considers it not as described if it is the wrong size or pieces missing, but nothing about poor workmanship. It is worth a try, though.
Found the etsy web page dealing with returns of items not as described. Unfortunately, when it comes to a custom order, the information provided is very vague. The first step is to contact the vendor, which you did. I would then escalate it as per their guide.
I have never sold on etsy, so I do not know the dynamics there if they favor the seller or the buyer. The seller is protected if they show accurate pictures. Did she show you how this was supposed to look. Etsy considers it not as described if it is the wrong size or pieces missing, but nothing about poor workmanship. It is worth a try, though.