BLUE NILE -BAD SERVICE

[coastcash]

Well after deciding on a 2.30 d vvs2 radiant . I placed my order with Blue Nile- Their Web site says I could ship the stone anywhere, (so did their service rep). as long as I added the Address to my Amex Account. Well I need this Stone by Tomorrow and now Blue NIle after charging my card says they cant ship to a Resort. I told them to stuff it and make sure they reverse the charge. So put Blue Nile in the Lousy customer service catagory.

 

[valeria101]

Geez... how many of those do you buy per week... to get one sight unseen?

 

[bstraszheim]

Ok, so Blue Nile should ship a $15,000 (fifteenthousanddollars - I did a search on the PS engine and this is what was pulled up for a stone with those 2.30 D VVS2 specs) stone to a resort address, and if your flight is cancelled, or you get sick and can''t go, what happens with the $15,000 ring/ stone sitting in a FedEx box at the resort? Think for a minute about Blue Nile''s position. They agree to ship it out and T. McGirt over at the resort signs for it. But now T. McGirt is off shift and no one knows where the box is. You have not received the ring/ stone, Blue Nile doesn''t have the ring/ stone, it''s somewhere in the resort, or on T. McGirt''s finger, FedEx has a signed delivery ticket to show that it has been delivered to the resort, so who picks up the tab? Would you seriously pay the CC bill for a stone you did not receive, or would you pay the $15,000 for the lost stone and then spend another $15,000 on another stone. I am sure this in an insurance liability that Blue Nile is unwilling to accept, this does not surprise me and I can''t say that I blame them. I don''t think that this constitutes bad service on their part.

I wish you well,

Bridget

 

[mrssalvo]

we''ll, i don''t think i''d fault Bluenile on this one. maybe they should change the wording on their website to say they will ship to any residential address or business with a signature but I can understand why they wouldn''t want to ship that kind of stone to a resort.. I think you might be hard pressed to find any jeweler who would ship to you under those circumstances.. I hope you are able to find another stone quickly

 

[coastcash]

No actually Blue NIle''s people could have shipped it to my business adressed but dropped the ball and didnt verify it with amex in time. also all diamond shipment require id and without my smiling face fedex wouldnot have delivered the stone. i guess some people demand higher standards when making a large purchase.

 

[mrssalvo]

Date: 2/2/2006 2:24:37 PM
Author: coastcash
No actually Blue NIle''s people could have shipped it to my business adressed but dropped the ball and didnt verify it with amex in time. also all diamond shipment require id and without my smiling face fedex wouldnot have delivered the stone. i guess some people demand higher standards when making a large purchase.

I would hate the thought of it floating around a fed ex truck if I somehow missed it.

Nothing wrong with high standards, i think that''s what BN and others are trying to hold and is why they won''t ship to a resort

.

 

[jaz464]

Have to think the diamond would cost alot more than 15K. Mine is only a 2.00 carat, D and it cost alot more. Anyway, WF (and I think others) will not ship it anywhere but to the Fed Ex station. It stays there until the customer comes to get it. No delivery to a business or resident.

Also, if shipped to a resort, the only person that could sign for it would be the person who bought it. Some manager or whoever at the resort would not be able to. It requires ID.

 

[XChick03]

Date: 2/2/2006 2:43:47 PM
Author: jazmine
Have to think the diamond would cost alot more than 15K. Mine is only a 2.00 carat, D and it cost alot more. Anyway, WF (and I think others) will not ship it anywhere but to the Fed Ex station. It stays there until the customer comes to get it. No delivery to a business or resident.


Also, if shipped to a resort, the only person that could sign for it would be the person who bought it. Some manager or whoever at the resort would not be able to. It requires ID.

I''m glad it''s like that. Like MrsS said, I''d hate the thought of it being tossed around a truck or letting someone untrustworthy sign for it. I''d be way too scared to have it shipped anywhere except to my (or my FH''s) hands or somewhere where only the buyer could pick it up with ID required. I mean, what if someone else got their hands on it?

 

[valeria101]

Wait a minute... agreed that shipping diamonds upon the most insistent request in the middle of nowhere is reckless security. But wasn''t it the case this time that BN processing delays made it impossible to ''catch up'' with the buyer at his business address? That doesn''t sound quite so good.

Good enough for managing a nameless cue I suppose, but calling that attentive service would be a bit of an overstatement

(if I''m reading this right)

 

[Lorelei]

Is this is the D VVS Radiant diamond you posted about in an earlier thread, you said it cost $33K? With any valuable item it is best to have it shipped safely and accounted for every step of the way, good luck in your quest.

 

[Iceman]

Just Curious,

Why ship a loose stone to a resort? I could see if it was in a ring and finished ready to give as a present ?

D VVS2 is an easy one to switch they look like all the CZ''s or Mossinites.

Too many red flags to the bluenile, I can see why they did that.



They were just protecting themselves. Dont worry its not like you cant buy the diamond cheaper elsewhere.

 

[diamondseeker2006]

Date: 2/2/2006 2:24:37 PM
Author: coastcash
No actually Blue NIle''s people could have shipped it to my business adressed but dropped the ball and didnt verify it with amex in time. also all diamond shipment require id and without my smiling face fedex wouldnot have delivered the stone. i guess some people demand higher standards when making a large purchase.

I''m sorry to say, this isn''t necessarily so. I had a diamond delivered to my work address by Fed Ex on Tuesday and the Fed Ex man had the secretary in the front office sign for it and left it with her. I had NO idea they would do this! Obviously no one knew what was in my package, but it was certainly disturbing that they did not require ANY ID to leave a valuable package.

 

[Mara]

Hmm tough call...I mean on one hand if BN shipped to the resort and someone else signed for it then you wouldn''t be liable if it was lost or similar...but they probably don''t want to deal with that (BN)..but on the other hand you''d think that in the business of being able to make someone''s dream'' come true, aka shipping a 2c diamond to a resort, maybe for a gift or something, that they could somehow get a workaround to make it happen, aka have you sign a waiver or similar.

Anything is possible if someone wants it and someone is willing to do it, but sounds like they were not willing to bend the policies...that''s totally their perogative in this case, I don''t know that it makes them evil or untrustworthy, but just not the right vendor for your business!

 

[XChick03]

Blue Nile says that they will ship to a FedEx store and you could pick it up. You could try that if you really like the diamond they have. Just a thought. Hope everything works out for you.

 

[msdarlinjoy]

Coastcash,

I hope your situation improves greatly!

It''s too bad BN wasn''t able to send the diamond to your business addy. Maybe something better is down the road, and you just don''t know it yet.

Best wishes to you.

Date: 2/2/2006 8:48:15 PM
Author: diamondseeker2006

Date: 2/2/2006 2:24:37 PM
Author: coastcash
No actually Blue NIle''s people could have shipped it to my business adressed but dropped the ball and didnt verify it with amex in time. also all diamond shipment require id and without my smiling face fedex wouldnot have delivered the stone. i guess some people demand higher standards when making a large purchase.

I''m sorry to say, this isn''t necessarily so. I had a diamond delivered to my work address by Fed Ex on Tuesday and the Fed Ex man had the secretary in the front office sign for it and left it with her. I had NO idea they would do this! Obviously no one knew what was in my package, but it was certainly disturbing that they did not require ANY ID to leave a valuable package.

Diamondseeker2006,

Wow ... I would be feeling very unsecure not being asked for ID and signing for the package myself.

Hmmm, something to think about.

Have a great weekend!

 

[solange]

Things can go very wrong with Fed-Ex deliveries. I bought a William Spratling necklace($12.500) and the party I bought it from agreed to have it sent COD by Fed-Ex on the condition that we pay Fed-Ex with a bank check.(Apparently you could make these arrangements with Fed-Ex. This was a few years ago so I do not know if they still offer COD service).

It was addressed to my husband at his office. We had specified late morning or afternoon delivery but Fed-ex arrived very early in the morning. The package was left with another office in the building. As an accommodation,the person there signed, not realizing the value of the package. Although it was clearly marked COD and these arrangements had been made by the sender, the package was left with just a signature of an employee of another office. And no, they obviously did not require ID proving that the package was delivered to the correct recipient. They did not even deliver it to the correct office let alone the person to whom it was addressed..

When my husband arrived at his office, the package had been left at the door by the person who signed for it and anyone entering the building ( a building with several offices) could have stolen it and we still had the check and Fed-Ex had a signature of an unauthorized person.

We immediately called the seller to advise him that we now had the merchandise and the check and we straightened the matter out.

However, Fed-Ex had been negligent in allowing someone from another office to sign and not collect the check. If the package had been stolen, I do not know how it would have been handled but I can understand why Blue Nile would be reluctant to send a very costly diamond to a resort.

Since it was their fault that the diamond could not reach you in time at your office, they perhaps could have made some other arrangement or compensated you in some way for the inconvenience but I think it would be extremely dangerous to send it by Fed-Ex to a resort which is not a permanent address for you.

 

[aljdewey]

I have to say I can understand why they wouldn''t do this.

I have had Fedex packages delivered to my office and despite a requirement for MY signature only, they accepted the signature of the front desk receptionist. More than once.

But at least at work, there aren''t a ton of people milling around who don''t work there.

If delivered to a resort front desk, it would only take 10 seconds for the desk attendant to turn his/her back and the package could be gone. Keep in mind, no one realizes what''s in it, so they aren''t watching it like a hawk.

Granted.....it was an error on behalf of the BN rep to say yes, we can do this.....but I don''t fault them for copping to the error of the promise instead of keeping the promise while breaking a really important policy.