- Joined
- Jun 13, 2005
- Messages
- 1,046
I was so annoyed, I had to submit my first BBB complaint.
It''s regarding a vintage Rolex, with an unusual (to me) graduated Jubilee-type bracelet. No pins - links have to be soldered to be removed. I could tell the shop did not see this model very often (most don''t probably). Hence my concern. Anyways, read on...
Here is the BBB complaint I submitted:
"I have an older, uncommon Rolex watch (not purchased there) that needed to be sized. I first went in Oct 06 2008 to ask if Gambard''s could do the work. I spoke to a larger, older man (presumably the owner or manager) who examined the watch and said they could size it and quoted $40.00. I had never used this business before, and wasn''t sure yet where I wanted the work done, so I thanked him for the quote and left. The following week, I decided to go ahead and have Gambard''s do the sizing. I phoned them on Oct 15 2008 to describe the watch and confirm again they could size it. I spoke again to the same man (recognized the voice), and he said yes, they could do it. So I brought the watch in the same day. The same older large man looked at the watch and said it would be harder than he initially thought and re-quoted $60.00 for the sizing. I agreed. Because I cared a great deal about the watch and sensed my watch was somewhat unfamiliar to them, I asked a few questions about how they would size it. The man answered some of my questions and mentioned that some damage would occur to the removed links. I was concerned, but agreed. Being concerned, I also asked a few more questions. I sensed the man was growing impatient with me trying to clarify what would happen to my watch. But I didn''t yet feel clear on exactly what they would do or how the watch might be impacted, so I followed-up with more questions about how they would specifically size it. By that time, our conversation had lasted several minutes (we were alone, no other customers), and I could tell the man was getting annoyed. At that point, I felt he could not provide me with clarity about what specifically would be done to my watch, so I asked if we could speak directly to the person who would do the work. He then said no, because *he* would be doing the work. Finally, his outward demeanor became annoyed and he said "I won''t do this work, I don''t have time for it". Which to me was a rude surprise, but I thanked him for letting me know. I then left.
The entire time, I feel I retained my composure and was polite. I can understand a company refusing to do work, but I feel this man refused (after initially agreeing) solely because he did not like that I was (politely) asking questions about the work and my watch. I believe he did not know for sure how he/they would size the watch, and was annoyed that I was asking for that information. But I only wanted to fully understand what would be done, and if my watch could get damaged in any way. The way the man handled himself and the situation with me as his potential customer was poor.
This store is an authorized Rolex dealer, I actually found it via Rolex''s official site. If I could report this bad service directly to Rolex, I would. I am a young professional, and am likely to purchase more Rolex watches and/or other jewelry in my lifetime. Obviously, it will not be from this person."
Not in my BBB complaint, but as a side note... I heard the man tell another customer (that left before me) that if he wanted a receipt, he (the man) would have to charge him sales tax. To me, that implies provincial and federal sales tax evasion. Not sure yet if I should do anything about that...
A.
It''s regarding a vintage Rolex, with an unusual (to me) graduated Jubilee-type bracelet. No pins - links have to be soldered to be removed. I could tell the shop did not see this model very often (most don''t probably). Hence my concern. Anyways, read on...
Here is the BBB complaint I submitted:
"I have an older, uncommon Rolex watch (not purchased there) that needed to be sized. I first went in Oct 06 2008 to ask if Gambard''s could do the work. I spoke to a larger, older man (presumably the owner or manager) who examined the watch and said they could size it and quoted $40.00. I had never used this business before, and wasn''t sure yet where I wanted the work done, so I thanked him for the quote and left. The following week, I decided to go ahead and have Gambard''s do the sizing. I phoned them on Oct 15 2008 to describe the watch and confirm again they could size it. I spoke again to the same man (recognized the voice), and he said yes, they could do it. So I brought the watch in the same day. The same older large man looked at the watch and said it would be harder than he initially thought and re-quoted $60.00 for the sizing. I agreed. Because I cared a great deal about the watch and sensed my watch was somewhat unfamiliar to them, I asked a few questions about how they would size it. The man answered some of my questions and mentioned that some damage would occur to the removed links. I was concerned, but agreed. Being concerned, I also asked a few more questions. I sensed the man was growing impatient with me trying to clarify what would happen to my watch. But I didn''t yet feel clear on exactly what they would do or how the watch might be impacted, so I followed-up with more questions about how they would specifically size it. By that time, our conversation had lasted several minutes (we were alone, no other customers), and I could tell the man was getting annoyed. At that point, I felt he could not provide me with clarity about what specifically would be done to my watch, so I asked if we could speak directly to the person who would do the work. He then said no, because *he* would be doing the work. Finally, his outward demeanor became annoyed and he said "I won''t do this work, I don''t have time for it". Which to me was a rude surprise, but I thanked him for letting me know. I then left.
The entire time, I feel I retained my composure and was polite. I can understand a company refusing to do work, but I feel this man refused (after initially agreeing) solely because he did not like that I was (politely) asking questions about the work and my watch. I believe he did not know for sure how he/they would size the watch, and was annoyed that I was asking for that information. But I only wanted to fully understand what would be done, and if my watch could get damaged in any way. The way the man handled himself and the situation with me as his potential customer was poor.
This store is an authorized Rolex dealer, I actually found it via Rolex''s official site. If I could report this bad service directly to Rolex, I would. I am a young professional, and am likely to purchase more Rolex watches and/or other jewelry in my lifetime. Obviously, it will not be from this person."
Not in my BBB complaint, but as a side note... I heard the man tell another customer (that left before me) that if he wanted a receipt, he (the man) would have to charge him sales tax. To me, that implies provincial and federal sales tax evasion. Not sure yet if I should do anything about that...
A.
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