Hi All,
Everyone has been so helpful thru my process of picking and giving me advice on a loose stone...This is a great forum.
OK, here is the situation.
I purchased a setting thru an internet dealer. Upon receipt, the sidestones do not appear what they advertised. They advertised the sidestones to be of G/H color and VS1 clarity... I know I am not an expert BUT, I can see defects with the naked eye...the sidestones have black specks in them and one of them is so cloudy!!!!! The ring is also not made to my specifications and the quality overall is awful. I am returning this item, BUT...
Here is the dilemma...They do accept returns, however, with the paperwork that was sent (drafted by a lawyer) to me along with the ring, it says "there is a 20% restocking fee"!!!!! NOWHERE on their website (even the return policy page) is this ever mentioned!!!!!
Please, anyone with any advice......
Thanks in advance!!!
Everyone has been so helpful thru my process of picking and giving me advice on a loose stone...This is a great forum.
OK, here is the situation.
I purchased a setting thru an internet dealer. Upon receipt, the sidestones do not appear what they advertised. They advertised the sidestones to be of G/H color and VS1 clarity... I know I am not an expert BUT, I can see defects with the naked eye...the sidestones have black specks in them and one of them is so cloudy!!!!! The ring is also not made to my specifications and the quality overall is awful. I am returning this item, BUT...
Here is the dilemma...They do accept returns, however, with the paperwork that was sent (drafted by a lawyer) to me along with the ring, it says "there is a 20% restocking fee"!!!!! NOWHERE on their website (even the return policy page) is this ever mentioned!!!!!
Please, anyone with any advice......
Thanks in advance!!!