Australians - anyone have experience shipping diamonds overseas?

[Shellcm]

Sorry if this is the wrong forum- but just following on from my other threads here I have decided on an upgrade stone but I have just been told by a courier company that no Australian couriers will insure jewellery shipments, and I need to send my ring back to Brian Gavin.

Has anyone done this and if so how?

 

[WinkHPD]

I have done this for my clients, and I am guessing that Brian can do it for his too. He will need to contact his insurance company with whom he does his shipping. They can issue a label to him from you that he can email you.

He will also have to have you send him some documents with the diamond, and in the documents pouch so that customs can track it from Australia to the US and then track the new diamond back to Australia. If done correctly, all you will have to pay is the customs on the increased value.

Each country has its own rules and requirements, so you can assist Brian by checking with your customs people first. Then you can ship the diamond to him using the label and the insurance that he has provided and he can add the cost of shipping to your invoice.

I will not say it is Easy Peasy, as dealing with paperwork is never fun, but it has always worked for my clients who have done this.

Wink

 

[Shellcm]

I have done this for my clients, and I am guessing that Brian can do it for his too. He will need to contact his insurance company with whom he does his shipping. They can issue a label to him from you that he can email you.

He will also have to have you send him some documents with the diamond, and in the documents pouch so that customs can track it from Australia to the US and then track the new diamond back to Australia. If done correctly, all you will have to pay is the customs on the increased value.

Each country has its own rules and requirements, so you can assist Brian by checking with your customs people first. Then you can ship the diamond to him using the label and the insurance that he has provided and he can add the cost of shipping to your invoice.

I will not say it is Easy Peasy, as dealing with paperwork is never fun, but it has always worked for my clients who have done this.

Wink

This is very helpful. Thank you.

 

[Crystal_Dreams]

Wink, can I ask what kinds of documents need to be sent by the vendor to myself, and vice versa?

I just tried calling fedex to ask about this and they were about as unhelpful as anyone could get. I couldn't get a straight answer out of any one. I am about to send back an item which I purchased recently- this was unfortunately missing one of the parts that I had paid for initially ( a cup on the back of one of the stones in the pendant).

The vendor is being great about trying to get this fixed up, but fedex sure isn't helping!! I have a shipping label from the vendor to send it back, but I want to sort out the paperwork side of things so that they CAN track that I am sending it back now, and they don't try to charge me (again) when it is sent back!

 

[WinkHPD]

I would call your customs department, they can give you the information better. For sure you will need a copy of the original invoice from the seller and the copy of any duties that you paid for the item. Then you will also need the package to be shipped with the statement on the customs declaration in the documents pack that this is being returned under sellers warrenty and guarantees.

There may be more, and it always seems that no matter what I include with the shipping documents I send, I always end up needing to file a polite request for consideration from customs. They love to charge you and make you request a refund...

Wink

 

[Rockdiamond]

Hi All
Good advice about checking locally Wink!
You're so right Crystal_Dreams, FedEx never makes this easy.
We have a lot of experience shipping back and forth to Australia.
We use a shipping/insurance company called Parcel Pro. They are one of the largest, so it's likely other PS vendors use them. My advice here is based on Parcel Pro being the shipping/insurance agency.

In the past, Parcel Pro would create the return label, and email it to our client. Now they changed policy, and it's up to us ( or whoever the vendor is) to create the label and email to our consumer. We also email back the original commercial invoice to be included so we don't get hit with duty when the item is delivered to NYC ( or wherever in the US)
As Wink suggested, it's important to maintain records of the shipment to Australia from the US- this is your proof that you already paid the duty. On a trade up, I imagine the consumer is only responsible for duties on the amount over the initial shipment - again, please try to check locally.

Parcel Pro just graciously assisted me in creating my first "return and repair" label, and it was actually pretty easy.