I just had my dog groomed (mini schnauzer) by the same place I have taken him for the past couple of years. In fact, I interviewed groomers because of a disastrous prior experience. Specifically, I do not want my dog''s ears plucked. The owner told me that she never plucks the ears, only trims. I did note that Jimmy, the groomer who usually works on my dog is no longer there, but they did hire another woman. (There are 3 groomers in all, and they all worked on my dog before (except for this new woman)with no problems.)
Unfortunately, I did not notice the plucked ears until today- he was groomed yesterday and they are closed until next week for vacation. I did leave a message that I was really annoyed with them for a couple of reasons. The first, is that the owner specifically told me that they never pluck and secondly, it seems that after they plucked one ear, they tried to pluck the other but gave up (both ears had dried blood in them) NO ONE bothered to mention this to me at all. My dog''s ears are erect and the vet that there was no need to pluck the ears since his ears are erect, there is always air flow to keep them dry.
Do you feel that they need to make amends regarding this? or do you think I need to find another groomer?
Unfortunately, I did not notice the plucked ears until today- he was groomed yesterday and they are closed until next week for vacation. I did leave a message that I was really annoyed with them for a couple of reasons. The first, is that the owner specifically told me that they never pluck and secondly, it seems that after they plucked one ear, they tried to pluck the other but gave up (both ears had dried blood in them) NO ONE bothered to mention this to me at all. My dog''s ears are erect and the vet that there was no need to pluck the ears since his ears are erect, there is always air flow to keep them dry.
Do you feel that they need to make amends regarding this? or do you think I need to find another groomer?