AGS report sloppy work?

[GreenBling]

Hi

Wonder if anyone has had similar experience...

Both the actual AND online report were missing the inclusion plot. Jonathan was informed and he had a new report mailed to me only this time it has the plot but not "keys to symbol". The online report still not updated. It's over 2 months now.

The report is a big part of what AGS are paid to deliver and if they don't care about quality and rectifying mistakes, what does it say about their grading work? Is this a common problem or I'm just unlucky? Should I be worried?

 

[GreenBling]

The link to the report, to show you what I mean

http://www.agslab.com/pdf_sync_reports/8732905-PLDQR.PDF

 

[denverappraiser]

Definitely an error and I'm surprised that they're being slow to respond. Have Johathan call and bug them. Any idea if they have the plot in their records or do they need to redo an inspection?

 

[CharmyPoo]

I guess this is why I stick with GIA. Internationally accepted

 

[GreenBling]

Definitely an error and I'm surprised that they're being slow to respond. Have Johathan call and bug them. Any idea if they have the plot in their records or do they need to redo an inspection?

Jonathan did get me a new report with plots very quickly. However the new report is missing the "key symbols", and online report still not updated. I wrote Jonathan again last week, no reply yet... He may be working on it? The stone is beautiful and the plot is accurate. But the drag kind of get me imagining the worst - what if something went wrong in the grading process and its being covered up and therefore they can't fix this one little error quickly?

Anyway, I will keep you all posted. I think as a forum that strongly endorse AGS and GIA, members should know both the good and the bad experiences.

 

[vishke8]

Thanks for sharing your experience with all of us.

I have always preferred GIA over any other lab. They are not just a popular lab, but the most accurate one so far.

Buying a diamond is big deal and more importantly paying higher price for a substandard product is totally not acceptable.

AGS should have rectified their mistake and updated the correct certificate in the first place.

No wonder AGS and EGL are not considered as first choice.

 

[diamondseeker2006]

Definitely an error and I'm surprised that they're being slow to respond. Have Johathan call and bug them. Any idea if they have the plot in their records or do they need to redo an inspection?

Jonathan did get me a new report with plots very quickly. However the new report is missing the "key symbols", and online report still not updated. I wrote Jonathan again last week, no reply yet... He may be working on it? The stone is beautiful and the plot is accurate. But the drag kind of get me imagining the worst - what if something went wrong in the grading process and its being covered up and therefore they can't fix this one little error quickly?

Anyway, I will keep you all posted. I think as a forum that strongly endorse AGS and GIA, members should know both the good and the bad experiences.

As much as Jonathan does to show every possible aspect of a stone, I really don't think you need to worry. He would be able to tell if the clarity was wrong (or anything else). You have all his idealscope and ASET images and probably more to confirm the performance of the stone. I agree that AGS needs to fix the report, but I think you need to stop worrying about it.

 

[John P]

First: What Diamondseeker2006 said. I would not worry about the situation, but you have every right to expect it to be reconciled quickly.

I'm with Neil on this one. It's surprising to me that AGSL has been slow to respond; my experiences have been the opposite.

I have always preferred GIA over any other lab. They are not just a popular lab, but the most accurate one so far.

I may be misunderstanding, but they're actually the world's most popular lab. Considered the industry authority, by far, with little or no dispute. Of course, like any mega-company, having their size and scope comes with pros and cons - including some accuracy issues. But don't worry about their popularity - they're the Prom King.

 

[kenny]

GreenBling, I'm sorry you were inconvenienced by AGS's human error, hope it gets cleared up quickly and thank you for reporting your experience.

Overall this does not lower my opinion of AGS.
Have you heard of GIA's "Certifigate"? Google it.
Higher ups at GIA accepted bribes to "generously" grade some very expensive diamonds.
This lowered my opinion of GIA.

Still, when I'm voting with my money as a diamond shopper I consider GIA and AGS reports to be equally trustworthy for color and clarity grading.
I give AGS a big edge on cut grading because of GIA's huge sloppy "Excellent" cut grade including steep deep rounds.

What matters is the policies of a company, not individual employees or even managers who will always be prone to falling short.

Now EGL and other labs have grading policies that IMHO border on fraud.

 

[Rhino]

John I think she may have meant AGS and not GIA.

Hi Green! I just checked your report and see both the plot as well as the Key to Symols. It's not on the link in this thread but if you look at the link we published on your diamond you'll see it there as well as on your printed Report. Let me know if you don't.

Kind regards,
Jonathan

 

[Rockdiamond]

Thanks for sharing your experience with all of us.

I have always preferred GIA over any other lab. They are not just a popular lab, but the most accurate one so far.

Buying a diamond is big deal and more importantly paying higher price for a substandard product is totally not acceptable.

AGS should have rectified their mistake and updated the correct certificate in the first place.

No wonder AGS and EGL are not considered as first choice.

vishke- I'm always advising consumers to look for the GIA report- but if we are speaking of super well cut rounds, I will suggest AGSL.
I think its important to point out that GIA's size, and popularity make them a bit difficult to work with.
For example, getting someone who knows what they are doing is a really frustrating exercise at times- and can take day literally. Long turnaround times- accompanied with double priced service if you need it fast.
As great as GIA is, they are tough to work with because of these issues.

I'm with John and Neil- it's surprising AGSL was slow to respond based on the superior customer service they generally offer....

 

[GreenBling]

I did not know about AGS until PS. No one in my community has heard about it. Here, only GIA is recognized. If I ever need to resell it here, I must have it graded by GIA. that said, i went with AGS because it is still a widely recognized lab after all. Plus, that's what comes with the diamond that I want. And to be fair, I do appreciate the cut grading. It impresses me as scientific and therefore more objective than GIA. in fact I found their clarity grading stricter. As to color, a colorimeter can confirm grading. All in all, I like both GIA and AGS but for different values they bring.

 

[GreenBling]

John I think she may have meant AGS and not GIA.

Hi Green! I just checked your report and see both the plot as well as the Key to Symols. It's not on the link in this thread but if you look at the link we published on your diamond you'll see it there as well as on your printed Report. Let me know if you don't.

Kind regards,
Jonathan

The key to symbol is NOT on the printed report. I have just emailed you photo of the 2 certs. Thanks for following it up for me Jonathan.

 

[vishke8]

I agree on this point about GIA, their turn around time is very sad and sometimes it even take a month or two just to get the grading report forget about additional services. It is frustrating .
But that does not take away the fact that they are at them moment one of the best labs in the world.

 

[GreenBling]

Received the report today, which was sent directly from AGS. the info seems accurate so I'm happy. Once again, thank you GOG for following up with AGS.

I'm still waiting for them to correct the info on their website though.

 

[Karl_K]

Received the report today, which was sent directly from AGS. the info seems accurate so I'm happy. Once again, thank you GOG for following up with AGS.

I'm still waiting for them to correct the info on their website though.

Glad it was resolved.

Now I can tell my funny GIA report story.
D-vs2
.25 ct
41.00mm 41.10mm

They insisted it was right over the phone and wanted the stone back to regrade so he just kept it and sold the stone without a report.
A now retired jeweler showed it to me, he thought it was as funny as I did.

 

[GreenBling]

Received the report today, which was sent directly from AGS. the info seems accurate so I'm happy. Once again, thank you GOG for following up with AGS.

I'm still waiting for them to correct the info on their website though.

Glad it was resolved.

Now I can tell my funny GIA report story.
D-vs2
.25 ct
41.00mm 41.10mm

They insisted it was right over the phone and wanted the stone back to regrade so he just kept it and sold the stone without a report.
A now retired jeweler showed it to me, he thought it was as funny as I did.

I would frame it together with a 1:1 photo of the 0.25

 

[Paul-Antwerp]

Nice story, Karl. Here is a similar one:

Once received back a diamond-dossier of GIA, thus automatically with laser-inscription. The stone had a bruted girdle, the report said the girdle was faceted.

Every now and then, everybody makes mistakes.

Live long,