Info Seeker
Rough_Rock
- Joined
- Apr 15, 2003
- Messages
- 10
I bought my diamond online but decided to have it set at a local jeweler because I appreciated their service during my search. They were knowledgeable and friendly throughout the process, even when I decided not to go with their product. They had to order the setting I liked because they didn''t have the proper size. The salesman told me it would be a week and a half before it came in. I called today (13 days after ordering), and he explained that there had been a mix-up of some sort. It will be another week before the setting arrives. Another day to set it.
Now, I''m generally not one to complain (he says in mid-complaint), but this is a bit disappointing. Shouldn''t they be able to overnight the setting? This isn''t a custom job, so I''m assuming (perhaps incorrectly) that all they have to do is pluck the right size from their inventory and ship it out. Or in lieu of that, would it be unreasonable of me to request a discount of some sort? This was after all an honest mistake, but I feel they should make a better effort to compensate me for the inconvenience. I could very easily take the diamond to another local jeweler (who was not nearly as pleasant once they discovered I ordered the diamond online) and have it set lickety-split.
Any thoughts on possible courses of action? Thanks!
Now, I''m generally not one to complain (he says in mid-complaint), but this is a bit disappointing. Shouldn''t they be able to overnight the setting? This isn''t a custom job, so I''m assuming (perhaps incorrectly) that all they have to do is pluck the right size from their inventory and ship it out. Or in lieu of that, would it be unreasonable of me to request a discount of some sort? This was after all an honest mistake, but I feel they should make a better effort to compensate me for the inconvenience. I could very easily take the diamond to another local jeweler (who was not nearly as pleasant once they discovered I ordered the diamond online) and have it set lickety-split.
Any thoughts on possible courses of action? Thanks!