A little nervous to send my stone away...

[StonesThrow]

I think I'm probably worrying about nothing...but if you feel like soothing the worry of a newb, read on.

View this thread here for a little background on the setting I'm planning on getting:
https://www.pricescope.com/community/threads/opinions-on-an-antique-setting.39475/

Now, the catch. As I thought/read, DCD won't sell the setting alone, which isn't necessarily a problem. They have offered to recieve my stone and then sell me the setting with my stone set, which is awesome. However, the thing that worries me is that the setting becomes non-refundable by me using my stone. For those that have used a third-party stone in a setting from somewhere else (online): was it a huge problem? I'm really concerned now, after going through the trouble of picking a great stone, that DCD can't guarantee the integrity of my stone if I send it in to be set. I haven't heard back from them regarding my diamond. How often do diamonds get damaged in the setting process anyways? Should I even be worried?

Thanks you so much for taking the time

 

[AmberWaves]

I wish I could help you, but I''m in the same position as you are! We''re getting a stone online, but we already bought a setting at Robbins Bros.. I asked if they could set the stone from somewhere else (but I told them it was an heirloom stone), and they said sure. The warranty only applies to the setting, though. So, I don''t really know what to tell you. I''m a little afraid of that myself. If we buy the diamond from WF, and it chips, what do we do?

 

[Shay37]

Date: 2/1/2006 2:36:03 PM
Author:StonesThrow
I think I''m probably worrying about nothing...but if you feel like soothing the worry of a newb, read on.

View this thread here for a little background on the setting I''m planning on getting:
https://www.pricescope.com/community/threads/opinions-on-an-antique-setting.39475/

Now, the catch. As I thought/read, DCD won''t sell the setting alone, which isn''t necessarily a problem. They have offered to recieve my stone and then sell me the setting with my stone set, which is awesome. However, the thing that worries me is that the setting becomes non-refundable by me using my stone. For those that have used a third-party stone in a setting from somewhere else (online): was it a huge problem? I''m really concerned now, after going through the trouble of picking a great stone, that DCD can''t guarantee the integrity of my stone if I send it in to be set. I haven''t heard back from them regarding my diamond. How often do diamonds get damaged in the setting process anyways? Should I even be worried?

Thanks you so much for taking the time

Okay, I think that I am missing something. The setting becomes non-refundable means that once your diamond is set, you own the whole ball of wax. No refunds on the setting. A lot of places give you a so many day examination period to decide if you love the ring or not. This is lost if they set a diamond in it that they did not sell. Not a totally bad thing because they state on the website that you cannot buy the setting alone. That they are willing to do that is really a nice customer service.

This doesn''t mean that they can''t guarantee the integrity of your stone. Most places that do not sell the diamond but only set it will not guarantee against setting damage. I don''t know if that is what was told to you or not, but that''s not the setting being non-refundable. Most of the experts here agree that a round diamond that has a reasonable girdle is probably going to be fine. It''s those darn corners on princess, marquise, and pears which can be problematic. I did not go to your link so I don''t know the shape of your stone. (my bad) I would not worry about the setting job. Just make sure that this is THE setting because you won''t be able to get your money back if you don''t love it.

shay

 

[mrssalvo]

many jewelers will not assume the risk of a stone they did not sell you. Unless you are absolutely In-love with the DCD setting, i''d try to find something from the vendor you bought your stone from if possible. They would take responsibility for the stone and setting. I agree that DCD is being very nice in their offer and there is not a huge risk when setting a round but there is a risk. If you must have that setting then it''s a chance you''ll have to be willing to take.

 

[StonesThrow]

Shay37: I totally agree with you that the fact they are willing to set the stone even though I didn''t purchase it through them is great customer service. And I''m not concerned about liking the setting at all, really, so the setting being non-refundable is not so much of an issue, I guess. What I''m really concerned about is what Mrssalvo is talking about: them not being able to take responsibility for setting problems. I''m not faulting DCD for not wanting to take responsibility of my stone, I understand their position completely. I just have really cold feet about the whole process of now sending it away.

I guess the crux of the matter is this: I was led to believe (before I bought my stone) that the setting in question could be done for a comparable price somewhere else as a custom piece (i.e. wherever I bought my stone from) and so I concentrated on finding a stone regardless of who (among PS-recommended merchants) was offering the stone. It now looks like the DCD setting will be significantly less money.

 

[mrssalvo]

stonesthrow, are you planning on having them do the setting in plat. or WG? Do you mind me asking where you purchased your stone from? if it''s a PS vendor we may be able to come up with something very similar for about the same price.

 

[StonesThrow]

Date: 2/1/2006 3:49:36 PM
Author: mrssalvo
stonesthrow, are you planning on having them do the setting in plat. or WG?

My plan was to have it done in Platinum, as the price on the DCD website is very nice for plat.

Do you mind me asking where you purchased your stone from? if it''s a PS vendor we may be able to come up with something very similar for about the same price.

No problem at all. I worked with Wink and his staff at Winfield''s. They were fantastic and took all of my newbie questions and concerns in stride

I did have a look at their custom stuff, but didn''t see anything all that similar. I hope I didn''t miss something, I''d hate to be sending anyone nice enough to help me on a wild goose chase!

 

[mrssalvo]

honestly, i''m not too familiar with Wink''s settings or which lines he carries. I know he carries the vatche. here''s one that has the pave but it''s not very close to what you are looking for:

Did you email wink the picture to see if they carry anything similar? they probably don''t list everything they carry on their site.

 

[jaz464]

Ifl DCD will not take full financial responsibility for your diamond while they are setting it, I would not buy the setting from them. I wouldn't let anyone set my diamond unless I had that in writing. Not terribly common for a round with a good girdle, but who wants to take the chance?

 

[jaz464]

Date: 2/1/2006 2:52:54 PM
Author: AmberWaves
I wish I could help you, but I'm in the same position as you are! We're getting a stone online, but we already bought a setting at Robbins Bros.. I asked if they could set the stone from somewhere else (but I told them it was an heirloom stone), and they said sure. The warranty only applies to the setting, though. So, I don't really know what to tell you. I'm a little afraid of that myself. If we buy the diamond from WF, and it chips, what do we do?

Send the diamond and setting to WF. They will set it for you and insure your diamond while doing so. Don't let anyone set your diamond that will not insure if for you.

 

[FireGoddess]

I guess most companies won''t insure loose stones?? My gut reaction is of course to have the person who sold you the stone set it, and be responsible if it gets damaged. Barring that, I''d have insurance that would cover the stone anyway. But what do people do when they want to change settings later on and the seller of the setting won''t take responsibility if the stone is damaged? Is this when your insurance would be used to cover it?

 

[mrssalvo]

Date: 2/1/2006 4:16:46 PM
Author: jazmine

Date: 2/1/2006 2:52:54 PM

Author: AmberWaves

I wish I could help you, but I'm in the same position as you are! We're getting a stone online, but we already bought a setting at Robbins Bros.. I asked if they could set the stone from somewhere else (but I told them it was an heirloom stone), and they said sure. The warranty only applies to the setting, though. So, I don't really know what to tell you. I'm a little afraid of that myself. If we buy the diamond from WF, and it chips, what do we do?

Send the diamond and setting to WF. They will set it for you and insure your diamond while doing so. Don't let anyone set your diamond that will not insure if for you.

Amber, i agree. You should send the setting to WF and have them set your stone since you are buying it from them. it really makes things a ton easier if the person you buy your stone from sets it.

it's too bad dcd won't send the setting to wink but such is business.

 

[Lynn B]

Regarding the suggestion to send both the stone and ring to WF for setting... I think I missed something! Didn''t the stone come from Wink and the setting from DCD?

Thanks!
Lynn

 

[mrssalvo]

Date: 2/1/2006 4:42:53 PM
Author: Lynn B
Regarding the suggestion to send both the stone and ring to WF for setting... I think I missed something! Didn''t the stone come from Wink and the setting from DCD?


Thanks!

Lynn

we were references amber who bought/is buying her stone from WF. i''ll go edit my post to avoid further confusion..

 

[mthom]

If they won''t sell the setting alone ... get it custom made from someone who will.

I''ve had all of my settings custom made through the company I bought the diamonds from. They set it, they''ve insured it, no problems. I''d definitely be worried to send my stone off to someone who didn''t sell it to me or warranty it.

 

[Lynn B]

Date: 2/1/2006 4:45:51 PM
Author: mrssalvo
we were references amber who bought/is buying her stone from WF. i''ll go edit my post to avoid further confusion..

Aha! Thanks!