Hello all. I''ve recently gone through a frustrating situation and would love to hear your thoughts. Here''s the summary of events:
After months and months of searching, I found what I believed to be the perfect loose diamond. I bought the stone from a reputable PS vendor and received it days later. Upon receipt, I was relatively pleased with the diamond. I took the diamond to a local jeweler, who was to create a custom setting for me. When the jeweler and I met, he measured the stone and immediately thought I''d received the wrong GIA cert. Sure enough, the dimensions were way off.
I called the vendor the next day and explained the situation. I read him the actual dimensions of the diamond I received versus those listed on the cert I received. After some investigating, we determined that they mailed me the wrong diamond. I was sent a lesser quality diamond than the one I actually ordered and paid for. I had the correct cert, but the wrong diamond. The company was apologetic for the most part and mailed me the correct diamond. I sent back the incorrect diamond at no cost to me, which I appreciated and expected.
I would''ve probably never known that I received the wrong diamond had my jeweler not taken the time to verify it for me. The company called me after they received the diamond I returned, but the conversation seemed to be more about ensuring the payments were correct. I was very courteous throughout the entire process.
I''m a very patient and polite person. I work in a customer service industry, so I understand that mistakes happen. Everyone at the company was friendly and cooperative once the mistake was realized. However, this situation hasn''t sat well with me over the past week or so. After all the research, emotion and actual cost of purchasing my first diamond, the mistake made was very personal to me - especially because I probably would''ve never known I had the wrong diamond.
But my question is, would you expect more after such an egregious error? I''m not the type of person who''s going to scream and whine until I get free earrings or a gift certificate. I''ll never do that. But the more I think about the situation, it''s hard for me to believe that they didn''t at least offer something in an effort to express regret about what happened. Are my feelings reasonable?
After months and months of searching, I found what I believed to be the perfect loose diamond. I bought the stone from a reputable PS vendor and received it days later. Upon receipt, I was relatively pleased with the diamond. I took the diamond to a local jeweler, who was to create a custom setting for me. When the jeweler and I met, he measured the stone and immediately thought I''d received the wrong GIA cert. Sure enough, the dimensions were way off.
I called the vendor the next day and explained the situation. I read him the actual dimensions of the diamond I received versus those listed on the cert I received. After some investigating, we determined that they mailed me the wrong diamond. I was sent a lesser quality diamond than the one I actually ordered and paid for. I had the correct cert, but the wrong diamond. The company was apologetic for the most part and mailed me the correct diamond. I sent back the incorrect diamond at no cost to me, which I appreciated and expected.
I would''ve probably never known that I received the wrong diamond had my jeweler not taken the time to verify it for me. The company called me after they received the diamond I returned, but the conversation seemed to be more about ensuring the payments were correct. I was very courteous throughout the entire process.
I''m a very patient and polite person. I work in a customer service industry, so I understand that mistakes happen. Everyone at the company was friendly and cooperative once the mistake was realized. However, this situation hasn''t sat well with me over the past week or so. After all the research, emotion and actual cost of purchasing my first diamond, the mistake made was very personal to me - especially because I probably would''ve never known I had the wrong diamond.
But my question is, would you expect more after such an egregious error? I''m not the type of person who''s going to scream and whine until I get free earrings or a gift certificate. I''ll never do that. But the more I think about the situation, it''s hard for me to believe that they didn''t at least offer something in an effort to express regret about what happened. Are my feelings reasonable?
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