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WhiteFlash has failed me

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Oweny

Rough_Rock
Joined
Sep 23, 2008
Messages
14
Hi All,

Got an email yesterday from WhiteFlash informing me that the Diamond(0.614) that was supposed be sold to me was bought by someone else while my money was on its way to Whiteflash through bank wire. Fortunately Whiteflash acknowledge their negligence and was forthcoming in trying to rectify the issue.

The unfortunate thing is, they don't have any similar stone around the same price range and specs except for a 0.59 which I had refused to accept because my fiancee had voice out before that she would want at least a 0.6+. Sigh... I had earlier planned to get a 0.758 J VS1[http://www.whiteflash.com/hearts_arrows/A-Cut-Above-H-A-cut-diamond-1255840.htm but it was sold before I got back to their sale rep to buy it. So I decided to get 2 instead a 0.395 J SI1(Dicussed before earlier in another thread) as a present as well as a decoy while the 0.614 J VS2 surprise, as her engagement ring.

Now my plan is thawed again because the 0.614 is sold while my money is been wired across. Frankly I was quite pissed off when they tell me the news at first because I had fulfilled my part of the bargain by wiring the funds over and they can't fulfill theirs. Anyway Lesley from whiteflash manage to get for me a 0.720 J SI1. He offered an additional 5% on top of the pricescope discount + a free setting for my pendant which I wouldn't want anyway because I am getting the setting done locally so my Fiancee can pick her fav setting for it.

I didn't want a SI1 for the engagement ring and I had to top up an additional USD 500 for it. Its a bigger stone but I am afraid I might regret my purchase as I am not happy with it. The next Jump available in their ACA inventory for a J, VS1/VS2 is a 0.84 and it will definitely break my budget. I had voiced out to Lesley and asked if he could work something out like a special deal for me for the 0.84 + 0.395, I am still waiting for his reply but I doubt there is much he can do.

The 0.720 SI1 might be my only feasible option? I see alot of "scars" on the IS and ASET caused by the inclusion and I am not very satisfy with it. How??? What should I do? sigh... It my first time buying diamonds, I had learnt a great deal about diamonds through pricescope from knowing nothing about the 4C to how Lower girdle can affect scintillation and fire... Now I need your advises pricescopers what should I do?

Demoralised
Owen
7.gif
 
Sorry to hear the bad news, but to me personally....could be a gift in desguise if it means getting a bigger diamond. If the Si is eye clean, you will end up being very pleased with the way it turned out imo.
 
Generally SI1''s are eye clean, especially faceup! I agree with Sharon... try to think of this as an opportunity to get an even bigger diamond at a discount!

Do you have a link to the diamond you are considering now?
 
For the record, I'm pretty sure Lesley is a she
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To be honest, 0.59 is a 0.6 - sure, not on paper but trust me once you have the ring you won't ever look at the paper again. It will look Exactly the same IRL as a 0.6ct.
Apart from that, imho a 5% discount plus a free setting is a great renumeration for such a mistake..If you don't want the setting for this project could you ask for something else of equal value, maybe a RHR etc?
I have an SI1 for my ering, as do tons of others - mine is 110% eyeclean, and can hardly find the inclusion with a loupe. Many people in the street would have SI2 or even I1 diamonds and not even know it - you have the advantage of knowing your girl will have one of the best cut stones around.

I would like to see the link before commenting on the actual stone, but I doubt Lesley would offer you anything but a very clean SI1.

I'm sorry your purchase did not go perfectly.
 
Date: 10/17/2008 6:44:54 AM
Author: arjunajane
For the record, I''m pretty sure Lesley is a she
2.gif
Click to expand...
She is indeed.
 
I think if the new diamond is eyeclean I would be excited about the prospect of a larger diamond. Why don''t you see if the money for the pendant could go towards your setting? This could turn out to be a great thing!!!
 
Both of my diamonds are SI1''s and they are definitely eye clean and beautiful. I would go for the .720 if you can afford it. It sounds really pretty!
 
How soon do you need it and is there anything in the pipeline that will work?
That is my first thought to see if they have anything suitable on the way soon.
 
I don''t mean to be easy with WF''s money...but it seems to me their relationship with Pricescope is reciprocal, and positive...for both WF, and its readers.

Where Owen suggests:


Date: 10/17/2008 4:42:13 AM
Author:Oweny
I had voiced out to Lesley and asked if he could work something out like a special deal for me for the 0.84 + 0.395, I am still waiting for his reply but I doubt there is much he can do.
Click to expand...
Unless this sort of error happens with predictable regularity...I hope they''ll treat this as the exceptional situation I hope it is...and make this work.
 
HI:

Very sorry for your trouble--how vexing! If it is any consolation, the stone presently offered is an ACA and therefore part of their trade up policy. Perhaps you might think of taking the stone offered, and have it exchanged at a later date when a VS1/2 comes in to your liking. It might be a bit of back and forth, but is an option.

cheers--Sharon
 
well, I can understand your disappointment but unfortuately with online/computer based sales sometimes things to get sold faster than the computer updates or before your wire got there. It''s a totally bummer and it does sound like WF is doing what they can to compensate you. I surely don''t see how them offering what they can is failing you and I would wait until the deal is done before you accuse them of such. I really hope you can find something suitable and have faith that WF will do what they can so that you don''t feel the way you do
1.gif
 
I''m really sorry this happened, but mistakes DO happen. It seems to be that WF is being more than fair in this situation, as if I understand right they are giving you ANOTHER 5% AND a pendant setting for your other stone? That''s pretty nice of them IMO...

And really, I PROMISE that a nice SI1 won''t be a big deal and if your girl actually STATED that she expected at least a .6 carat, it is very likely that she really wants a bigger stone than that...so I would say you''ve come out very far ahead for only a little mix up personally...
 
I am really sorry about what happened with your first choice being sold while your $ was being wired. That really is a bummer. I know how you feel because something similar happened to me once. However, WF is really working with you to rectify the problem so don''t feel too bummed. If you were not getting any reciprocity for the error then I would agree that WF failed you, but in this case, I really commend them for taking responsibility and trying to make things right with you. As far as the second choice of stone, I have an SI1 ACA as well, and I still have to refer back to the cert to see where the inclusion is, so please don''t let that scare you off.
 
Please don't get me wrong I am not saying Whiteflash is bad or anything. Infact I think Lesley has been very helpful and forthcoming to help make right the wrong. Its just that there isn't anything else available presently in their inventory that is suitable right now. And the next workable stone for me is a big jumped from the 0.6 price is definitely a factor here. With all my wedding preparation, housing and renovation going on I need to keep a close watch on my cashflow. It would have been a blessing if I have more cashflow but right now every dollar matters.

canuk_gal, I am sure this stone will not be traded in for a bigger one in the future. As with all engagement ring I believe they hold a great sentimental value. So all the more i want to get it right. Beside I had never bought anything expensive for my Fiancee and I really want to give her something she deserved.

Anyway I just took her to do some diamond window shopping earlier and my god she is commenting she can see flaws in a VS2. I probably think its more in her mind. But like many pricescoper say its harder to find a mind clean diamond than a eye clean one.

Btw below are the 3 diamond.
The 0.614 J VS2 that was supposed to be mine, the 0.72 J SI1 which is the next least expensive stone above 0.6 and lastly the 0.84 J VS2 which is the next available stone in J and VS1/VS2.


http://www.whiteflash.com/diamonds/Compare_Diamonds.aspx?idnos=292613,1255838,1445184
 
Which lab graded the stones at the mall where she can spot inclusions? High chances that those stones are EGL graded and that they are relatively soft on color/clarity grading might be why she could spot the inclusions.

Good Luck there.
 
Date: 10/17/2008 10:48:27 AM
Author: Oweny
Btw below are the 3 diamond.

The 0.614 J VS2 that was supposed to be mine, the 0.72 J SI1 which is the next least expensive stone above 0.6 and lastly the 0.84 J VS2 which is the next available stone in J and VS1/VS2.

http://www.whiteflash.com/diamonds/Compare_Diamonds.aspx?idnos=292613,1255838,1445184
Click to expand...

Owen,

If you are seriously considering these stones, you should have WF put them on hold for you, or else you will find yourself in the same situation again.
1.gif
 
Stone-cold i was thinking the same thing. i have seen many an inclusion in mall store diamonds and as we have read here time and time again, without certs or softer grading labs, clarity grading becomes a very subjective thing.

Oweny i''m sorry you missed out on your ideal stone, it is a bummer for sure. i am glad to see WF has stepped up so well to try and make it right for you. personally i think canuk-gals suggestion is a good one, but i see why you are not too keen if you and your GF are opposed to changing the stone down the road.

GOG does have two stones with your criteria, though i do think WF has earned your business and if you can wait for more inventory or have them work on finding you exactly what you want i think that would be the way to go for now.

http://www.goodoldgold.com/diamond/4692/
http://www.goodoldgold.com/diamond/4681/
 
Ranydaze,

I saw the first of those 2 you pointed to as well, using the Search by Cut database here, can agree that that one, and the other you''ve found can be seen as a pretty viable option right now for Owen...and would hope, conservatively, WF would partner in making these part of the solution set, since they do have his money.
 
I''m sorry to hear about your experience. I know how you feel as the last time I ordered with WF I noticed that the transaction was considerably different than the previous one. I don''t know if something is going on over there or if it has something to do with a huge amount of orders that they are not processing things with the same prudence as before. I hope they work things out with you and you get the stone you want. Best of luck!
 
My fiancee just proposed with a gorgeous eye clean SI2. I love it and am definitely one who would rather have an eye clean SI2 that is bigger, than a VS1/2 that is smaller. I actually like the idea of flaws....because that''s how people are, relationships are, life is.

9.gif
 
Date: 10/17/2008 4:42:13 AM
Author:Oweny
Hi All,

Got an email yesterday from WhiteFlash informing me that the Diamond(0.614) that was supposed be sold to me was bought by someone else while my money was on its way to Whiteflash through bank wire. Fortunately Whiteflash acknowledge their negligence and was forthcoming in trying to rectify the issue.

The unfortunate thing is, they don''t have any similar stone around the same price range and specs except for a 0.59 which I had refused to accept because my fiancee had voice out before that she would want at least a 0.6+. Sigh... I had earlier planned to get a 0.758 J VS1[http://www.whiteflash.com/hearts_arrows/A-Cut-Above-H-A-cut-diamond-1255840.htm but it was sold before I got back to their sale rep to buy it. So I decided to get 2 instead a 0.395 J SI1(Dicussed before earlier in another thread) as a present as well as a decoy while the 0.614 J VS2 surprise, as her engagement ring.

Now my plan is thawed again because the 0.614 is sold while my money is been wired across. Frankly I was quite pissed off when they tell me the news at first because I had fulfilled my part of the bargain by wiring the funds over and they can''t fulfill theirs. Anyway Lesley from whiteflash manage to get for me a 0.720 J SI1. He offered an additional 5% on top of the pricescope discount + a free setting for my pendant which I wouldn''t want anyway because I am getting the setting done locally so my Fiancee can pick her fav setting for it.

I didn''t want a SI1 for the engagement ring and I had to top up an additional USD 500 for it. Its a bigger stone but I am afraid I might regret my purchase as I am not happy with it. The next Jump available in their ACA inventory for a J, VS1/VS2 is a 0.84 and it will definitely break my budget. I had voiced out to Lesley and asked if he could work something out like a special deal for me for the 0.84 + 0.395, I am still waiting for his reply but I doubt there is much he can do.

The 0.720 SI1 might be my only feasible option? I see alot of ''scars'' on the IS and ASET caused by the inclusion and I am not very satisfy with it. How??? What should I do? sigh... It my first time buying diamonds, I had learnt a great deal about diamonds through pricescope from knowing nothing about the 4C to how Lower girdle can affect scintillation and fire... Now I need your advises pricescopers what should I do?

Demoralised
Owen
7.gif
Click to expand...
With all due respect, I would point out to you and your girlfriend that .60 is just a weight. A .59 can face up (diameter=how big it actually looks) the same or bigger than a .60.

i.e. Here is a 1.05 with a diameter of 6.55

http://www.whiteflash.com/hearts_arrows/A-Cut-Above-H-A-cut-diamond-1445148.htm

Here is a 1.06 with the same diameter

http://www.whiteflash.com/hearts_arrows/A-Cut-Above-H-A-cut-diamond-1445151.htm


So in my humble opinion, to dismiss the .59 just because she wants a .60 might be splitting hairs just a bit. You might reconsider.
5.gif
 
the .59 stone has a diameter of 5.38mm
the .61 stone has a diameter of 5.51mm

basically this is not going to be visible with the naked eye unless you have a VERY sharp eye and are directly comparing the 2 side by side RIGHT next to each other.

If I were in your situation, these are the options I would be seriously considering
1) Getting the .59 stone since the difference is practically nothing (visually)
2) Getting this expert selection .64 stone - http://www.whiteflash.com/round_ideal_cut/Round-Ideal-Cut-cut-diamond-1204647.htm
3) If you''re set on an ACA stone, then I may just bite the bullet and spend a little bit more money for a larger stone with that extra 5% off (it''s a great deal).

And also if there needs to be any money transferred for price adjustments, ask if they''ll do it on your credit card to avoid you paying another bank wire fee.
 
I didn''t read the other thread, but perhaps this decoy plan is not the best use of limited funds? If you only bought one diamond at this time, could you put all your $$ toward a slightly larger stone for the ering, especially as you and your girlfriend are sentimental types unlikely to upgrade?

As for the size, yes 0.59 is unnoticably close to 0.6. But again, in this perhaps it is better to overshoot if the squeeze would not be too painful.

I myself have an SI stone (not a superideal) and can occasionally see one flaw in particular. If the money were not a big deal, I would go for VS2, but not if it meant downsizing especially in the size range you are at now. For me, the size would be more important than this small clarity improvement as most of the time, there would be no visual difference.

Good luck, and I''m sorry your first transaction didn''t work out for you but WF is trying to make it better.
 
I would defintely scrap the idea of the decoy diamond and put all your funds into the engagement ring. Plenty of time for pendants when you are married
9.gif


Whiteflash are being very helpful towards you. I know you aren''t speaking badly of them but the thread title suggests otherwise. I would say they have failed you when all other options have been exhausted.

Good luck!
 
I also agree with others. I rather get one larger diamond than 2 smaller ones.
 
Date: 10/17/2008 10:48:27 AM
Author: Oweny

canuk_gal, I am sure this stone will not be traded in for a bigger one in the future. As with all engagement ring I believe they hold a great sentimental value. So all the more i want to get it right. Beside I had never bought anything expensive for my Fiancee and I really want to give her something she deserved.
Click to expand...

I wonder how many of us girls here also said we wouldn''t ever want to change because of sentimental reasons, and were quick to upgrade when it became an option. Sadly, I''m one of the guilty ones lol.
 
I agree with the others that in a strictly graded VS or possible SI, she would NOT see any inclusions. I have a GIA graded asscher cut that is an SI and I can''t see anything... even with a loupe. And asschers tend to show inclusions easier.
 
Date: 10/17/2008 3:13:51 PM
Author: moobaby

Date: 10/17/2008 10:48:27 AM
Author: Oweny

canuk_gal, I am sure this stone will not be traded in for a bigger one in the future. As with all engagement ring I believe they hold a great sentimental value. So all the more i want to get it right. Beside I had never bought anything expensive for my Fiancee and I really want to give her something she deserved.
Click to expand...

I wonder how many of us girls here also said we wouldn''t ever want to change because of sentimental reasons, and were quick to upgrade when it became an option. Sadly, I''m one of the guilty ones lol.
Click to expand...
me too! Guilty!
 
I have an SI 1 and see NOTHING in my stone...trust Whiteflash. They are offering you an awesome deal. Listen to all the above advice!
 
Owen, I feel terrible that you''re disappointed, but I know Lesley''s doing all she can to provide alternatives for you.

As many have pointed out, buying online offers many great benefits (usually including better pricing), but the nature of online sales means that several people can be looking at a stone at the same time. While we try to update our site as we go along, it can happen that a stone that has been sold might appear as still available for several minutes while all the process steps are completed.

I do understand your disappointment because the same thing happened to my (then) fiance and I while we were shopping. I asked about a stone that appeared still in stock, but it had actually been sold online an hour before and the updates just weren''t completed yet. It happens, especially when you''re looking in the range where stones are scarce to begin with and represent an awesome value.

That said, I''ve looked at the images of the .72 stone and I think you''d be really pleased with it. I know you were hoping for VS2, but it helps to remember that VS2/SI1, etc. are man-made labels that we attach to stones to help determine their dollar value. The mere label SI1 doesn''t mean the stone isn''t a beauty; this one appears to be quite clean. I really do think you''d be thrilled with this stone.

I do understand the ''mental'' requirements, and if you just can''t stretch to the .72 stone comfortably, I''d agree with the great suggestion others have made to defer on the .39 stone to move into the .84. In all honestly, stones in the .80-.99 range are just as hard to come by as those in the .6x range. It would be much more likely to find a comparable stone to the .39 stone in the future than it would to find a comparable stone to the .84.

I hope this is helpful input for you.
 
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