RaeAnn
Rough_Rock
- Joined
- Feb 18, 2004
- Messages
- 33
Just out of curiosity, what is customer service from an online vendor worth to you? Particularly in the diamond market where it may be a once or twice in a lifetime purchase? Does it matter if they have the product that you want?
My fiance and I have been trying to find the right stone for my e-ring for the last several weeks and have narrowed it down to a small handful of stones from two vendors, Vendor A and Vendor B. We''re trying to make a decision on which stone to purchase, and we''d like to do it kind of expediently as we have lives to get on with after this hunt is over!
Vendor A has been extremely responsive to our requests for information, both by telephone and e-mail, sending us pictures as we''ve requested in a very timely manner, which has helped us narrow down our selection from Vendor A''s stones to one, perhaps two. Vendor B, however, has not been so responsive. Vendor B may have higher quality stones on paper, but we''ll never know as Vendor B hasn''t been able to get us magnified pictures or idealscopes of stones that we know are held in-house, whether requested by e-mail or telephone.
Both vendors are Pricescope vendors that have reputations around here for quality products and excellent customer service. But at what point would you personally decide that, in this market and economy, you shouldn''t have to beg a vendor to sell you a diamond? Thanks...
My fiance and I have been trying to find the right stone for my e-ring for the last several weeks and have narrowed it down to a small handful of stones from two vendors, Vendor A and Vendor B. We''re trying to make a decision on which stone to purchase, and we''d like to do it kind of expediently as we have lives to get on with after this hunt is over!
Vendor A has been extremely responsive to our requests for information, both by telephone and e-mail, sending us pictures as we''ve requested in a very timely manner, which has helped us narrow down our selection from Vendor A''s stones to one, perhaps two. Vendor B, however, has not been so responsive. Vendor B may have higher quality stones on paper, but we''ll never know as Vendor B hasn''t been able to get us magnified pictures or idealscopes of stones that we know are held in-house, whether requested by e-mail or telephone.
Both vendors are Pricescope vendors that have reputations around here for quality products and excellent customer service. But at what point would you personally decide that, in this market and economy, you shouldn''t have to beg a vendor to sell you a diamond? Thanks...